PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

Perficient

FEBRUARY 11, 2021

Instead, it’s a suite of tools operating on a single platform. In the case of makers, this is especially useful, with Power Apps and Power Automate enabling them to not just build applications, but also to automate time-consuming processes and improve business operations. Power Platform can help them bring these ideas to life.

Tools 470

Tools Maine Analytics Study 470

PYMNTS

MARCH 17, 2020

The 2020 Credit Union Innovation Index , conducted in partnership with PSCU , found that over 20 percent of members would drop their current CU over lack of innovation. The share of CU members reporting they were willing to change primary FIs over insufficient innovation increased by 4.6 Our study shows that 42.1

Innovation 159

Innovation Study Operations Examples 159

PYMNTS

FEBRUARY 18, 2020

German urban air mobility startup Volocopter is partnering with ridesharing and payments startup Grab to launch a joint feasibility study to bring air taxi services to Southeast Asia, Volocopter announced on Tuesday (Feb. Joint flight tests will be studied for best-use cases. 18) in a blog post. .

Study 163

Study Las Vegas Regional Mobile 163

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

DECEMBER 22, 2020

The pandemic has forced businesses to pivot quickly to continue their operations — both domestically and internationally — with relative ease as the health crisis affects everything from supply chains to payment schedules. They will need to continue innovating these processes to stay on top of shifting B2B trends worldwide.

Innovation 237

Innovation Cards Payments Study 237

Perficient

FEBRUARY 24, 2021

podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. In Episode 4 of the What If?

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

NOVEMBER 6, 2018

Payments costs $75 billion annually for the global travel industry, according to the new PYMNTS Travel Payments Study , an Amadeus collaboration, and 5.4 Innovation Challenges. Payments innovation, for starters, is an alien concept for many travel service providers, especially in the U.S. Innovation Willingness.

Innovation 177

Innovation Payments Industry Study 177

PYMNTS

JUNE 15, 2020

Robbins said Paytronix has studied the profitability gap that restaurants face when using delivery aggregators like Grubhub or Uber Eats and found that eateries typically lose about $2.75 But Robbins added that ghost kitchens were an early solution for closing the gap because of their lower operational costs. per order on such deals.

Operations 204

Operations Branding Retail Technology 204

PYMNTS

DECEMBER 7, 2020

Most are encouraging employees to work from home while also moving their back-office operations online, and payments operations are no exception. Businesses are doing more than encouraging their employees to continue working remotely, however. For more on these and other news items from this space, download this month’s playbook.

Management 268

Management Cards Company Innovation 268

Perficient

JULY 26, 2021

Companies like Amazon, Apple, and Google have innovated the path for customer experience and integration, but the experience standards set by these CX leaders transcend all industries. Product-centric models that have been built to support carrier operations often result in a fragmented, difficult-to-navigate customer experience.

Customer Experience 294

Customer Experience Apple Google Study 294

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. Science and invention are collective pursuits. The basic idea behind LISNR is to send data securely via audio.

Innovation 192

Innovation Retail Metro Case Study 192

Bank Innovation

FEBRUARY 20, 2019

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out.

Study 284

Study Analysis Marketing Operations 284

PYMNTS

FEBRUARY 18, 2019

billion industry by 2023, analysts have predicted, with growing analytics and artificial intelligence (AI) functionality accelerating innovation in the insurance market. Overall, he said, organizations have to take a holistic view of their operations and the risks they face.

Study 191

Study Industry Operations Innovation 191

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

MAY 19, 2021

Reengineered processes based on best practices and innovation. Case Study. Adaptable agents who are provided with ongoing enhancement training to maintain performance edge. Messaging and scripting geared towards customers who express interest in support and relief.

Technology 340

Technology Case Study Customer Experience Training 340

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. A broad study indicates that 60% of global customers are willing to share data in return for perceived value from their insurance carrier. Understanding Our People .

Strategy 332

Strategy Tools Industry Data 332

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183

Perficient

JULY 2, 2024

“We’re honored to be recognized as a Major Player in this IDC MarketScape Report, a distinction we believe highlights our holistic approach to cloud strategy and our implementation expertise,” said Glenn Kline, Perficient’s Area Vice President of Product Development Operations. “We What Does This Mean for Our Clients?

Strategy 251

Strategy Operations Innovation Technology 251

Perficient

MAY 31, 2023

Open source is not restricted by licensing agreements, and the user behind open-source software is not forbidden to change, edit, study, or redistribute manipulated versions of it. The freedom to study how the program works and change it so it does your computing as you wish. Access to the source code is a precondition for this.

Software 251

Software Study User Experience Innovation 251

Bank Innovation

APRIL 27, 2018

Singapore, according to a Deloitte study, ranks first along with London, among 44 hubs across the globe. […]. Today the Intellectual Property Office of Singapore (IPOS) said it would speed up the patent granting process for fintechs in the country.

Fintech 337

Fintech Study Operations Online 337

PYMNTS

APRIL 8, 2020

These innovations offer another important benefit in the midst of a public health crisis: They facilitate remote working relationships and minimize the need to exchange physical documents. The Playbook focuses in particular on two types of innovations: virtual cards and eInvoices.

Study 224

Study United States Innovation Security 224

PYMNTS

AUGUST 6, 2020

New technologies and API infrastructures are also leading to rapid innovations in the PaaS space, including quicker payments than ever before. Artificial intelligence (AI) is also driving payments innovations, with a study finding that it could add $1.2 How Customer Expectations Have Driven Payments Innovation.

Regulation 245

Regulation Payments Innovation Fintech 245

PYMNTS

MAY 20, 2020

The upgrade and innovation centered around its flagship Tmall Genie smart speaker will use proprietary technologies that combine AI and the Internet of Things (IoT). The investment will also help further research into IoT operating systems, edge computing and natural language processing (NLP). . “By China’s Alibaba Group is putting $1.4

Kentucky 253

Kentucky Study Conference Innovation 253

PYMNTS

DECEMBER 31, 2019

The following Deep Dive further explores how paper-based methods can result in processing delays and how new, cutting-edge payment innovations can drive accounts payable (AP) automation. Greater access to innovative payment methods will give businesses opportunities to move away from manual AP processes. Manual processing challenges.

Innovation 153

Innovation Payments Survey blockchain 153

PYMNTS

APRIL 29, 2019

Along with digital transformation, innovation has been a buzzword for some time. These may seem like abstract concepts, but innovation has had concrete results in the financial industry. In partnership with i2c , PYMNTS produced the March 2019 Innovation Readiness Index to assess the state of innovation in the financial industry.

Fintech 193

Fintech Innovation Community Bank Study 193

Chris Skinner

MAY 31, 2017

These mobile network operators (MNOs) will upscale over time to offer full bank services. and Kapitalwise InsurTech with eCOIDA Hopefully that will develop into more interesting projects, with Yasaman concluding around some case studies of what they are doing in co-creation projects in Africa. billion today to 2.4

Case Study 344

Case Study Mobile Study New York 344

PYMNTS

DECEMBER 21, 2020

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Around The Order To Eat Space.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

DECEMBER 31, 2020

“Almost overnight, many [banks] had to stand up systems and set up processes that would allow them to service small business PPP loans, their digital solutions were pushed to the brink and they had to learn how to operate almost 100 percent remote,” Douglas Brown, senior vice president and general manager NCR Corporation, told PYMNTS.

ATM 307

ATM Massachusetts Study Operations 307

PYMNTS

OCTOBER 28, 2020

The digital payments industry is seeing record profits, with a study expecting it to hit $120.7 A study found that FinTechs spend 70 percent of th eir budgets on innovation, while banks typically spend 35 percent. Developments From Around The World Of Payments Modernization. billion by 2025, up from $74.4

Payments 219

Payments Compliance Fintech Innovation 219

PYMNTS

SEPTEMBER 25, 2020

He said to do so they must take the long-term view while being mindful of the intersection of finance, operations and the customer experience while finding new methods to measure and address pain points. A study conducted by PayPal and PYMNTS revealed that 40 percent of customers are shopping more digitally than physically.

San Jose 261

San Jose Baltimore Nebraska Community 261

PYMNTS

SEPTEMBER 27, 2020

Sezzle , the installments payments platform, will be working on buy now, pay later (BNPL) services with Target , a press release says, which will test how the popular payment trend works with the retail giant's operations.

Leadership 302

Leadership Millennials Retail Study 302

PYMNTS

SEPTEMBER 11, 2018

Travel companies know that payments innovation is mission-critical when it comes to acquiring and retaining consumers all over the world. It’s a clear fact in the data — 81 percent of travel firms indicated that payments innovation is on the menu for the next three years, according to the PYMNTS/ Amadeus IT Group Travel Payments Study.

Payments 197

Payments Innovation Study System 197

PYMNTS

DECEMBER 18, 2020

In the face of the global pandemic, restaurant chains have had to alter their service operations to accommodate social distancing requirements and the new normal as we know it. So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time?

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Cloudy, With A Chance of Innovation. Cloud-based systems] can handle greater volumes of data and allow banks to test innovative new tools before bringing them to market. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268