PYMNTS

MAY 9, 2019

In today’s digital economy, with shopping as easy as the tap of a finger on a smartphone screen, brick-and-mortar retail businesses have no choice but to innovate to keep and grow their clientele. At the same time, many consumer services firms recognize the value that specific technological applications can bring to their operations.

Innovation 197

Innovation Retail Survey Technology 197

Bank Innovation

JULY 20, 2017

This is according to a survey by AxiomSL, which found that 66% of regulatory executives believe their institution needs to make investments in data management. Financial service executives are still concerned about regulatory changes, but the best response is to improve data aggregation and management services.

Survey 236

Survey Management Data Operations 236

Perficient

AUGUST 2, 2024

In Forrester’s Priorities Survey, 2024, “64% of business and technology professionals said that bringing more development in-house would be a high or critical priority for their IT organization over the next 12 months.”

America 450

America Report Technology Software 450

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

MARCH 12, 2020

PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation. More than half of respondents indicated that their total inventory in possession (FBA, in transit or received) will last less than two months, while close to 25 percent of those surveyed had inventory for less than a month.

Innovation 283

Innovation Policies social media Examples 283

Accenture: Banking

MAY 14, 2019

In the first of a four-part series, our team of guest bloggers will share how getting to simplified, future-ready bank operations may be more easily imagined. . However, banks are unable to support this if they do not modernize their operations. 1 So, how do banks get to simplified, future-ready bank operations?

Operations 173

Operations System Strategy America 173

PYMNTS

SEPTEMBER 29, 2020

The pain points that accounts receivable (AR) teams most commonly experience can be boiled down to three underlying and related problems: continued reliance on manual AR management practices, and the resulting lack of speed and high operating costs associated with managing receivables. Reliance on manual processes has far-reaching effects.

Data 303

Data Innovation Survey Management 303

PYMNTS

NOVEMBER 12, 2020

Corporates must look at the entire set of processes that govern operations, whether with their own clients or suppliers and with banking partners in the middle, he said. Morgan that surveyed treasury professionals across the globe, which found roughly 70 percent of firms in APAC accelerated their own “digital journeys” and transformations.

Innovation 295

Innovation Regional Data Payments 295

PYMNTS

SEPTEMBER 2, 2020

As reported by CNN , Connecticut-based Aquiline Drones is aiming to debut a smartphone app that will allow licensed drone operators to do short-term, project-based work as drone pilots. Federal Aviation Administration (FAA) requires that drone operators be certified. Such visual aids are indeed important in all sorts of applications.

Operations 217

Operations Connecticut Course Guidelines 217

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

Bank Innovation

NOVEMBER 8, 2018

A recent survey by Accenture found chief financial officers are taking on expanded roles in helping banks become data-centric and better equipped, in terms of technology, for what will likely be a volatile future.

Innovation 199

Innovation Survey Data Technology 199

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

MARCH 17, 2020

The 2020 Credit Union Innovation Index , conducted in partnership with PSCU , found that over 20 percent of members would drop their current CU over lack of innovation. The share of CU members reporting they were willing to change primary FIs over insufficient innovation increased by 4.6 percent to 21.9 Competitive Threats.

Innovation 159

Innovation Study Operations Examples 159

South State Correspondent

APRIL 1, 2025

This means that thanks to recent Apple upgrades in their operating system, most phones are now capable of receiving Rich Communication Services (RCS) messages in addition to traditional SMS. Personalization : A Boston Consulting Group survey detailed that 80% of consumers are comfortable, and now expect, some level of personalization.

Marketing 195

Marketing Security Analytics User Experience 195

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. This survey highlights the progress the insurance industry is making on its digital transformation journey.

Mobile 294

Mobile Survey User Experience Analytics 294

Bank Innovation

OCTOBER 18, 2017

The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free. EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. New product opportunities are being driven by innovation and market conditions. New skill sets are required to operate in a digital environment.

Strategy 332

Strategy Tools Industry Data 332

PYMNTS

JANUARY 28, 2021

The following Deep Dive examines the interest in contactless payments among credit union members and the opportunity for the CU space to meet members’ changing payment needs through digital innovation. This change in consumer behavior is expected to remain even after vaccines are more widely distributed.

Innovation 187

Innovation Millennials Payments Mobile 187

PYMNTS

DECEMBER 21, 2020

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Around The Order To Eat Space.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

JULY 2, 2020

Although CU members want innovation in member loyalty and rewards, most credit unions are not delivering these programs up to the desired standards. Credit union members’ high expectations when it comes to loyalty innovation do not necessarily make or break their banking relationships. Loyalty Innovation Strategies .

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

DECEMBER 31, 2019

Bottomline’s 2019 B2B Survey Payments Report finds that manual processing is the second-most pressing obstacle for treasury departments and the biggest challenge faced by small businesses. Sixty-five percent of surveyed small businesses considered manual payment generation to be the largest impediment to overcome, in fact.

Innovation 153

Innovation Payments Survey blockchain 153

PYMNTS

JUNE 22, 2020

How Customer Reviews Provide Lifeblood To Restaurant Operations. That focus has only grown amid the takeout- and delivery-only operational shifts due to COVID-19-related social-distancing efforts. According to one survey, those that do respond typically do not do so in a timely manner. The Value In Quick Responses .

Operations 156

Operations social media Online Survey 156

Bank Innovation

JUNE 11, 2018

PREMIUM —In 2013, Bank Innovation asked readers to predict the state of innovations in banking for 2018. Data collected in the September 2013 Bank Innovation survey showed that our readers had excellent foresight into the current innovations and challenges of the fintech industry.

Innovation 186

Innovation Survey Fintech Industry 186

PYMNTS

OCTOBER 30, 2020

A recent survey found that only 46 percent of audit teams currently automate their compliance processes, and those that lack these systems pay the price in terms of man-hours.

Operations 228

Operations Payments Compliance System 228

Bank Innovation

OCTOBER 17, 2018

That’s according to Bank Innovation’s annual State of Banking Innovation survey for 2018. Respondents working at banks, credit unions and finance companies say the three major areas of innovation their firms are putting their money this year are […].

Mobile 170

Mobile Survey Innovation Company 170

PYMNTS

DECEMBER 31, 2020

Consumers waited on financial institutions (FIs) to innovate in an odd relationship that put business needs before customers’ needs. A separate study found that 88 percent of credit unions surveyed in early 2020 planned to invest more in such technologies than they had over the previous year. It was all on their timetable. Not anymore.

Survey 235

Survey Arizona Innovation Innovation Strategies 235

PYMNTS

FEBRUARY 1, 2021

Ford and Google are partnering to launch Team Upshift, a six-year partnership intended to advance vehicle innovation and data-driven opportunities. “As Starting in 2023, Ford and Lincoln vehicles will be equipped with built-in Google apps and services powered by the mobile Android operating system.

Google 200

Google Innovation Analytics Technology 200

Bank Innovation

APRIL 17, 2017

And, according to the 2016 edition of PwC’s Employee Financial Wellness Survey , financial stress is on the rise, with Millennial’s typically in worse shape with regards to their personal finances than previous generations.

Fintech 268

Fintech Innovation Survey US 268

Chris Skinner

JUNE 7, 2017

Banks are trusted stores of data about money, because they are insured and have a licence to operate from governments. Take it a step further: you watch the ad for a new Audi A4 vehicle, and then an option comes up to fill in a survey. If you complete the survey, you get €5. Here’s the idea.

Data 251

Data Google Survey US 251

PYMNTS

NOVEMBER 13, 2018

It said the operating vision for the FPC is the result of more than 1,000 comments from industry players across the payment ecosystem. Yet, almost half of the businesses surveyed use checks to send or receive payments on a daily basis. Of the survey respondents, one-third said they plan to adopt the technology in the next three years.

Payments 192

Payments Survey Innovation Guidelines 192

PYMNTS

SEPTEMBER 15, 2020

With payment innovators looking to migrate B2B payments away from paper, a growing number of payment rails and technologies are helping to ease the pain of the shift. are increasingly linking into the real-time payments infrastructure of the RTP network, according to a new survey by The Clearing House. RTP Expands Across FI Base.

blockchain 264

blockchain Payments Survey Technology 264

PYMNTS

JULY 14, 2020

The recent American Express One AP Survey by the company found 84 percent of businesses responding felt positive about switching to digital processes, while 79 percent still reported using paper checks for parts of their payments systems before the pandemic.

Payments 254

Payments System Survey Cards 254

PYMNTS

AUGUST 20, 2020

This week’s exploration of the latest in payment rail innovation finds industry heavyweights like Visa, SWIFT and NACHA eyeing speed and data to add value to both new and legacy payment infrastructures. A new survey from Citizens Bank says businesses are jumping into the real-time payments opportunity. Visa Joins NACHA Pilot.

Groups 252

Groups Payments Survey Data 252

PYMNTS

DECEMBER 15, 2020

Our research revealed that operating costs, manual processes and process speed are the top three AR challenges. Interest in upgrading AR processes is particularly high for invoice delivery and payment acceptance capabilities — two key functions that have been particularly impacted by the pandemic.

Study 277

Study Payments Maine Technology 277

Perficient

OCTOBER 1, 2024

“The adoption of finance AI by finance functions has increased significantly in the past year with 58% using the technology in 2024 – a rise of 21 percentage points from 2023 – according to a survey by Gartner, Inc.” Why The Surge Now? and/or its affiliates in the U.S. and internationally and is used herein with permission.

Survey 221

Survey Data Analytics Maine 221

PYMNTS

NOVEMBER 20, 2020

Winter is around the corner, bringing colder temperatures and prompting many restaurants to question whether their operations can survive the season. Delivery partnerships can be key to helping restaurants — especially smaller operations — weather the pandemic as consumers’ demands for digital ordering continue to grow.

Mobile 210

Mobile Regional Study Survey 210

Bank Innovation

MAY 13, 2019

In an age of technological advancement, banks are striving to keep up with the risks that are inherent to innovation. A recent survey by Deloitte Insights on cybersecurity maturity at financial institutions illustrates exactly what the issues surrounding cybersecurity are.

Report 170

Report Survey Innovation Technology 170