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Payments Providers Combat The Conflict Between Security, User Experience

PYMNTS

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks.

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Driving Contact Center Innovation in Uncertain Times

Perficient

It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. I won’t go into all the details of that again here.

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6 Digital Payment Trends Set to Transform 2025

Perficient

Payments Trend #1: AI-Driven Payment Innovations The landscape of payments and financial services in 2025 will be marked by groundbreaking innovations and user-centric designs powered by Generative AI (GenAI). Embracing advanced security features such as biometric authentication will enhance user experience and protect data.

Trends 221
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Strengthening Our Global Delivery Capabilities with PSL

Perficient

This has never been more critical, as our clients continually need to adapt and innovate rapidly to meet today’s unprecedented environment. In the same way, Perficient leverages our more than 1,000 full-time employees in our fully owned and operated global and domestic delivery centers to deliver quality with every client engagement.

Software 617
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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Your Bank Marketing Roadmap: Transitioning from SMS to RCS

South State Correspondent

As of last month, 68% of iPhone users were running iOS 18 or higher and 92% of Android users are running their 5.0 This means that thanks to recent Apple upgrades in their operating system, most phones are now capable of receiving Rich Communication Services (RCS) messages in addition to traditional SMS. iOS or higher.

Marketing 195
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Real-Time Innovators Bring Data To Corporates

PYMNTS

Increasingly, those value-added services are not only focusing on speed of payment, but also enhancing the data that end-users can access about their transactions, with new solutions from Bank of America and Scotiabank some of the latest to bring real-time rails to corporates. Visa Talks Payment Rail Innovation.