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7 Takeaways: “How GM Financial Elevates the Customer Experience With Journey Science”

Perficient

Perficient’s Kevin Colletti recently joined forces with Srini Alagarsamy and Patrick Daly from GM Financial, as well as Adobe’s Chris Young to present the webinar, “How GM Financial Elevates the Customer Experience with Journey Science.” It is essential to innovate and experiment. Focusing on digital customer engagement.

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Cash Infusion for Candescent and Lumin: Now What?

Gonzobanker

Will new infusions in the digital banking space translate to real innovation? Presentations were fraught with we are this, this, this, AND digital, which led to a rough road for the once favored Digital Insight solution and came with the struggle to innovate over its hardware sibling.

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Why The Bank-FinTech Relationship Is More Complicated Than Conflicted

PYMNTS

report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. FinTech firms, instead of seeking to break through the banking walls and create a new payments world, are instead “helping to enable many of those innovations for those banks.”

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Big Tech’s Big Shadow Over FIs

PYMNTS

But what we see in our data over and over is that it is the experience of when, where and how it is [that] products are presented to the consumer that they actually become a lot more successful. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space.

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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

As each student presented, the chat was full of encouraging comments and questions and the genuine interest and passion among these ladies were easy to see. . Perficient Proudly Presents the Bright Paths Student Demos. To view all the presentations in full, please enjoy the full playlist.

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Building Foundations For IoT Castles In The Cloud

PYMNTS

TSYS Director of Innovation Russell Moore ’s two-year-old daughter already knows how to get Alexa to play her favorite Katy Perry song 17 times a day. At present, Moore said he has five eWallets and seven cryptocurrency wallets. The apps and devices they use today have groomed them to expect nothing but the most seamless UX.

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Is Augmented Reality The Future Of Fab?

PYMNTS

Fab’s new app feature works like this: Using the product page of the app, a customer can hit the “Visualize” button and is then presented with a three-step tutorial on how to use the augmented reality function.

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