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USAA Rules Latest Net Promoter Score Survey

Bank Innovation

A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth.

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Facebook To Open Small Biz Pop-Up Concept In Select Macy’s

PYMNTS

The move will bring 100 popular small businesses and digital brands on Facebook and Instagram into retail stores — just in time for the holiday shopping season. And the retailer is flexible on timing: brands can stay for as short a time period as a month. Compared to traditional pop-up stores, Macy’s own staff services the brands.

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Retail Pulse: H-E-B Rolls Out New App; Jimmy John’s Launches Loyalty Program

PYMNTS

Grocery retailers are making it easier for consumers to shop with their mobile devices through digital innovations. From the moment the app is opened, customers will notice a more streamlined shopping experience,” the retailer said. In Other Brick-and-Mortar Retail News.

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Grocery Retail Ups Its Autonomous Delivery Game

PYMNTS

The pilot will provide service to customers in Olmos Park, just outside of downtown San Antonio where the grocery retailer is based,” according to TechCrunch. the grocery retailer, and Nuro, the SoftBank -backed robotics company, announced in March the launch of their autonomous grocery delivery service in Houston.

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Can’t Wait for the US to Migrate to EMV: The Musings of A Visitor

Celent Banking

This year was no exception and I have recently come back from two trips to Las Vegas and San Antonio. All the data breaches at retailers, from Target to K-Mart Sears, have spooked the market and stirred it into action. Banking Retail Banking data breach debit cards EMV fraud' But I did not enjoy the experience.

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eCommerce Search Merger Aims To Address Amazon Pressure Cooker

PYMNTS

Today’s online retailers are facing increased pressure to stand out against the convenience that online marketplaces like Amazon offer to consumers,” Searchspring said in the Tuesday (Feb. To do so, retailers and brands must differentiate through their brand and shopping experiences. 4) announcement. “To

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The war for wallets: CU Wallet to debut this year

Abrigo

Peek inside nearly any brick-and-mortar retailer and you’ll see a wave of smartphones in-hand, people waiting for their turn to step to the register and make their purchase. When Apple Pay launched late last year, it was met with the typical Apple innovation buzz as well as some skepticism about data security.