PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. There’s a reason that bank apps and websites ask, “was this information helpful?”.

Study 196

Study social media Millennials Retail 196

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. Despite our deep roots in eCommerce, we've always believed in the persistent power of physical retail," Amit Sharma , founder and CEO of Narvar, said in the release.

Retail 212

Retail Customer Experience Maine Regional 212

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.

Branding 441

Branding Case Study Digital Strategies Strategy 441

PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

PYMNTS

NOVEMBER 25, 2019

Retail innovation comes from various places – and for the new decade, that includes quick-service restaurants (QSRs), the site of massive technological change. According to a new study from the National Restaurant Association and Technomic, 22 percent of consumers used kiosk ordering last year. Contactless Payments.

Innovation 153

Innovation Retail New York City Minnesota 153

PYMNTS

FEBRUARY 4, 2019

The study is based on “more than 340,000 AI-related patent applications and 1.6 The 158-page WIPO study found that U.S.-based Microsoft was significantly behind that, with 5,903 patents, but that’s still good enough for the global major leagues when it comes to AI research and innovation. AI Payments Growth.

Innovation 194

Innovation Study Fraud Technology 194

PYMNTS

SEPTEMBER 14, 2020

But the one thing that might work is taking a page from the innovation playbook that Netflix seems to have written and followed over the last 22 years. A combination of forces — Netflix’s own content and technology innovations and advances in hardware and software — helped them consistently attract more eyeballs.

Innovation 245

Innovation Video Course Meeting 245

Bank Innovation

APRIL 23, 2019

Nearly 80% of traditional financial institutions feel little or no threat from fintechs today, but 65% believe fintechs will be a “significant threat” by 2022, according to a new study by Harvard Business Review.

Study 225

Study Fintech Survey Technology 225

PYMNTS

NOVEMBER 18, 2020

The event is the company's 11th annual one, and the American Express Shop Small Impact study found that 78 percent of businesses reported that a social media campaign had helped to drive sales, with endorsements of small- to medium-sized businesses (SMBs) having the potential to be worth as much as $197 billion for the U.S.

social media 201

social media Study Survey Retail 201

Bank Innovation

APRIL 26, 2019

Customer satisfaction in the overall retail banking industry has improved over the last twelve months, but ever so slightly, according to J.D. Retail Banking Satisfaction Study. Power's 2019 U.S. Based on this report, released Thursday, the industry scored 807 on a 1,000-point scale, up just by one point from the 2018 report.

Retail 186

Retail Study Industry Report 186

PYMNTS

JULY 6, 2020

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Worse yet, some analysts fear the triggering of break-lease clauses for retailers in malls if anchor stores leave. All of this will only make malls an even tougher sell to consumers, and to retailers that want consumers to buy their stuff.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

SEPTEMBER 6, 2017

But what hasn’t been so deeply explored is how that technology can help food producers and retail firms collaborate more deeply, helping both succeed and strengthening the industries that power them. In 2016, overall retail sales climbed just 2.1 In 2016, overall retail sales climbed just 2.1 Merits Of The Collaboration.

blockchain 197

blockchain Retail Technology Industry 197

Perficient

FEBRUARY 15, 2021

Attending to these enhancements now while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. Later innovations added more elements and increased tier coverage. My takeaway from this study? Anticipating Customer Wants and Needs.

Meeting 428

Meeting Study Branding Innovation 428

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

Bank Innovation

JANUARY 4, 2019

A new study by software provider VisibleThread found that 58% of nearly 5,000 pages of website content for 50 U.S. Even the most readable websites studied were more difficult to read than Moby Dick, the report said. banks is “inaccessible” to the average American.

Study 186

Study Software Report Online 186

Bank Innovation

DECEMBER 9, 2019

A study from consultancy A.T. Kearney released this month entitled “How Convenience, Innovation, and Trust Will Shape Tomorrow’s Banking,” noted that while U.K. The notion that customers don’t trust non-legacy banking brands is starting to fade, at least in the U.K.

Study 293

Study Data Branding Innovation 293

PYMNTS

APRIL 5, 2019

Probably every shopper knows the thrill of the retail treasure hunt — that odd, unexpected, but perfect product discovered on a shelf; that highly desired item almost hidden in some corner, but found via serendipity or determined effort. apparel retailers — with data and lessons about its fledging effort a ways off. Long Lines.

Retail 173

Retail Technology Innovation Data 173

PYMNTS

SEPTEMBER 8, 2020

Consumers are living in stressful times, and Patrick Gauthier , vice president at Amazon Pay , told PYMNTS in a recent interview that merchants working to prepare for retail’s new normal should start by addressing that. As long as retailers focus on creating such safe spaces, he said, “the future is bright.”. Gauthier said.

Innovation 223

Innovation Retail Millennials Tools 223

Bank Innovation

JANUARY 25, 2018

adults are already comfortable interacting with retailers, banks, and other companies using natural language technology, according to a study released by Mastercard today. The study, conducted by Mastercard and Mercator with 3,000 U.S. EXCLUSIVE—Two out of three U.S.

Study 271

Study Retail Technology Company 271

PYMNTS

SEPTEMBER 3, 2019

Two hundred and seventy-four years later, those words are the perfect framework for understanding what will define the next decade of innovation in payments and any ecosystem that touches it. Sometimes those innovations disrupted old models and players; other times they made them better and more efficient. The Invisible Innovators .

Innovation 223

Innovation Payments Branding Cards 223

Bank Innovation

OCTOBER 31, 2019

Digital financial services from lending to asset management are expected to generate at least $38 billion of annual revenue across Southeast Asia by 2025, more than tripling from $11 billion in 2019, according to a new study by Bain & Co., Google and Temasek Holdings Pte.

Study 186

Study Lending Google Online 186

PYMNTS

JANUARY 27, 2021

According to a study by the Bank for International Settlements (BIS), central bank digital currencies (CBDCs) will be available for 20 percent of the world’s population in the next three years.

Survey 257

Survey Study Retail cryptocurrency 257

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Even worse, it’s having an impact on how quickly their innovations can get to market.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

FEBRUARY 3, 2020

Consumers are firing brick-and-mortar retailers from the jobs they held years and decades before. To get their shopping jobs done, consumers are now hiring retailers that make it convenient to do business – anywhere, anytime, through any channel and on their terms. But it’s more than that.

Retail 172

Retail Online Study Meeting 172

Bank Innovation

FEBRUARY 20, 2019

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out.

Study 284

Study Analysis Marketing Operations 284

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 Retaining the loyalty of consumers is an age-old challenge for retailers. About The Playbook.

Online 241

Online Payments Retail United States 241

PYMNTS

JUNE 19, 2019

The connected vehicle ecosystem is taking shape, and that brings new opportunities to retail. Some of the latest developments from the retail side of the ecosystem come from the world of QSRs. Cars and quick-service restaurants (QSRs) have been interconnected since drive-ins were the latest innovation. QSR Innovation.

Retail 163

Retail Security Google Survey 163

PYMNTS

OCTOBER 21, 2020

One recent study found that 29 percent of customers would stop shopping with retailers that they felt offered inadequate public health or safety measures, for example. To learn more about consumers’ changing payment needs and why merchants must invest in key payments innovations, read the Playbook’s Deep Dive.

Retail 174

Retail Payments Report Trends 174

Bank Innovation

JANUARY 29, 2020

To meet the demands of this growing industry, the University of Toronto’s School of Continuing Studies is partnering with education services company Trilogy to launch […].

Meeting 364

Meeting Fintech Google Study 364

PYMNTS

MAY 13, 2019

In the unattended retail space, vending operators are also becoming more aware of the shifting behaviors of their shoppers and the need for swift and digital payment options. That smaller size opens up whole new markets, and gains access to spaces that have never had a retail experience [as] a part of it.”.

Retail 177

Retail Marketing eBook Cards 177

Bank Innovation

MARCH 22, 2017

Regulation is still shaping banks’ strategic thinking, says a new study by The Economist Intelligence Unit. The unit surveyed 200 global banking executives to investigate the challenges retail banks face in the years to 2020. In North America regulation was the top concern.

Regulation 256

Regulation Fintech Regional America 256

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

AUGUST 17, 2020

The Commerce Department released July’s retail sales last week, showing an increase in seasonally adjusted retail spending – up 1.2 Analysts reported that physical retail sales, seasonally adjusted, were up 2.7 And what we also see is only one part of the retail sales story. percent growth in June.

Retail 335

Retail Branding Online Report 335

PYMNTS

JANUARY 13, 2020

Fitness and wellness are helping to change the face of retail in 2020. Innovation is also taking place within retail brick-and-mortar pharmacies. Not only that, but a study from The American Journal of Medicine indicates that market pressures in the industry are pulling doctors away from primary care and into sub-specialties.

Retail 146

Retail Houston social media Innovation 146

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183