PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. Despite our deep roots in eCommerce, we've always believed in the persistent power of physical retail," Amit Sharma , founder and CEO of Narvar, said in the release.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

OCTOBER 21, 2019

Brick-and-mortar retailers, as well as online merchants, are offering consumers all sorts of products and services through the subscription business model, from movies to tea. Some entertainment innovators are also rolling out new subscription services. And retailers are offering innovative subscriptions for all sorts of products.

Innovation 109

Innovation Retail Las Vegas Payments 109

PYMNTS

AUGUST 13, 2019

Not only is it a big time for retail but, in a sense, a kind of dress rehearsal for the upcoming all all-important holiday shopping season. Retail back-to-school spending for families will hit an average of $696.70 last year, according to the National Retail Federation , a trade group. this year, up from $684.79 Amazon Effort.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

DECEMBER 24, 2020

When it’s said and done there was only one story that mattered in the retail universe this year and it was the rise of the digital-first economy. The latest research shows 40 percent of surveyed shoppers report doing fewer activities in stores and more activities online — this is up from the 12 percent who reported doing so on March 6.

Retail 295

Retail Branding Minneapolis Trends 295

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

PYMNTS

JANUARY 19, 2021

Chuck Huang, founder and CEO of Citcon , explores how the pandemic has prompted retailers to capitalize on the surge in demand for contactless, digital payments. "As But we at Citcon believe it will also be marked as the year that prompted stunning innovation across industries. 2020 will be remembered by most as a year of trial. "As

Retail 211

Retail Payments Online Marketing Strategies 211

PYMNTS

MARCH 26, 2019

When it comes to implementing innovation, trying and succeeding are two different things. percent of them said they want to innovate to gain a competitive edge, while 75 percent seek to boost their sales revenue. percent intend to use innovation as a way to improve customer loyalty. As much as 77.4 Another 62.2 Another 62.2

Innovation 158

Innovation System Survey Technology 158

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. A new survey from Ipsos found that U.S. Ipsos surveyed consumers and conducted mystery shopper visits at 45 of the top retailers.

Study 131

Study Retail Survey Compliance 131

PYMNTS

SEPTEMBER 13, 2019

Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. The company said in an announcement that the arrangement is another bold step in advancing employee- as well as customer-facing innovations while bolstering the technological capabilities of the chain. Other Moves.

Retail 248

Retail Google Survey Technology 248

PYMNTS

APRIL 13, 2020

This ease explains why retailers and other businesses have been growing more interested in this area. Consumers are turning to their smartphones for everything from retail purchases to booking air travel and hotels to requesting refunds and other disbursements from online merchants. B2B Payment Innovation Struggles.

Mobile 232

Mobile Innovation Millennials Payments 232

PYMNTS

JANUARY 22, 2019

To capture this spending, grocers are driving innovation through their brick-and-mortar stores with delivery and pickup efforts (among other initiatives). Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Nearly two in 10 — or 17 percent — of customers in the survey sample preferred Kroger.

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

SEPTEMBER 21, 2020

percent of respondents in an early March survey said they were using their mobile devices to shop more often. Still others are leveraging their mobile phones for innovative payment methods in brick-and-mortar stores, such as QR codes and other contactless payment options. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

Bank Innovation

JUNE 20, 2019

Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress. For the second consecutive year, Navy Federal Credit Union and USAA topped Forrester’s Customer Experience Index across industries, ahead of retailers like Lexus, QVC, Zappos and Amazon.

Customer Experience 170

Customer Experience Retail Company Survey 170

PYMNTS

JULY 22, 2019

In a survey released by automated parcel locker provider Package Concierge , 58 percent of Generation Z shoppers were said to have used buy online, pick up in-store (BOPS) for a purchase. And six in 10 shoppers said it was part of their decision in where to transact, Retail Dive reported.

Survey 109

Survey Retail Online Analytics 109

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. And six in 10 shoppers said it factored into their decision of where to transact, Retail Dive reported.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

MAY 2, 2019

Innovation for accounts payable is often an afterthought, but automated solutions can efficiently onboard customers, cut back on errors and eliminate paper-based invoicing systems. And, in retail, apart-hotel startup Locale raised funds in a seed round as it looks to create a boutique experience for travelers in apartment buildings.

Innovation 116

Innovation Apple Data Survey 116

PYMNTS

NOVEMBER 19, 2018

But the same technology that enables those transactions also can bring the benefits of consumer intimacy to small and medium-sized businesses (SMBs) that are often struggling to win more market share in a retail world dominated by the likes of Amazon, Walmart and other large retailers.

Retail 177

Retail Innovation Comparison Training 177

PYMNTS

MAY 23, 2019

When it comes to innovation, go to the source. has joined the ranks of companies and brands setting up innovation labs. QSR Innovation. The PepsiCo innovation effort comes at a time of significant technology development in the world of restaurants, including quick service restaurants (QSRs). Mobile Innovation.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

MAY 29, 2019

Gig, eCommerce and public utility firms are putting the spotlight on payment innovations to remain competitive in markets that are becoming increasingly saturated. Data: 200: Number of questions in the opening survey for customers of Trendy Butler. All this, Today In Data. 3 percent: Approximate share of payments in the U.S.

Innovation 139

Innovation Marketing Payments United States 139

PYMNTS

MARCH 18, 2020

In one recent survey, 81 percent of Gen Z consumers said they prefer shopping in physical stores. The Retail Innovation Commerce Connected Playbook , done in partnership with First Data, now Fiserv , reveals the resilience of live retail – pandemics and same-day delivery be damned. Visual Search and Tactile Tactics.

Innovation 130

Innovation Retail System Technology 130

PYMNTS

FEBRUARY 13, 2020

You don’t get to be Simon Property Group with $2 billion in income during a bad year without being crafty about retail. The mall is still a compelling retail venue. It is being treated not only as a destination for locals and tourists, but as a retail incubator. But permanent, static retailing is not part of the plan.

Innovation 153

Innovation Retail Community Groups 153

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

DECEMBER 22, 2020

In today’s top retail news, former Macy’s CEO Terry Lundgren said he anticipates more store closings next year, while about half of Americans intend to travel for the December holidays amid the pandemic. Past Macy's CEO Foresees More Retail Store Closings In 2021. Past Macy's CEO Foresees More Retail Store Closings In 2021.

Retail 173

Retail Utah Survey Strategy 173

Bank Innovation

JUNE 11, 2018

Even with the most innovative features, if a mobile app doesn’t please customers, then what’s the point, right? Customer satisfaction is the best way to measure the success of a banking app. As the smartphone becomes the most popular channel for people do their banking, the pressure is high on banks to have a good […].

Survey 186

Survey Mobile Innovation America 186

PYMNTS

JANUARY 20, 2020

An idea that may get a splash of cold water is that the development of a digital fiat (at least, in Australia) would lead to a groundswell of payments at the retail point of sale — in other words, through a boost in use cases. There are inherent risks, too. The exploration and testing of the CBDC , however, does not mean deployment.

Retail 219

Retail Payments Bitcoin Policies 219

PYMNTS

JUNE 19, 2019

The connected vehicle ecosystem is taking shape, and that brings new opportunities to retail. Some of the latest developments from the retail side of the ecosystem come from the world of QSRs. Cars and quick-service restaurants (QSRs) have been interconnected since drive-ins were the latest innovation. QSR Innovation.

Retail 163

Retail Security Google Survey 163

PYMNTS

JULY 7, 2020

“Over the coming months, retailers also need to prepare for the continued — and maybe even swifter — move to mobile.” . Over the coming months, retailers also need to prepare for the continued — and maybe even swifter — move to mobile. Omnicommerce is new to millions of consumers and small businesses.

Retail 165

Retail Payments Survey Meeting 165

PYMNTS

JUNE 4, 2020

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. But the biggest innovations are coming to online retail. While only 10.3

Retail 132

Retail Branding Online New York 132

PYMNTS

NOVEMBER 27, 2020

From restaurants to the farthest reaches of retail, rapid digitization is making the best of the COVID-19 mess while setting up conditions for an elevated set of future payments experiences. Payment innovations are essential in supporting the restaurants adapting to their customers’ evolving needs during this unprecedented time.

Survey 277

Survey Online Innovation Retail 277

PYMNTS

DECEMBER 17, 2019

The combination of consumer packaged goods and a single place to buy all the food that went on a consumer’s table from one big store ushered in a huge innovation in consumer convenience, as well as expanding the selection of food that went on those tables. Delivery stands as a big area of innovation. Delivery Trends.

Retail 151

Retail San Jose San Francisco NV 151

Bank Innovation

APRIL 6, 2016

Once again, Bank Innovation has teamed with the Open Bank Project to conduct a research initiative surrounding the use of APIs in banking. Specifically, Bank Innovation and the Open Bank Project will undertake a research survey to better understand how banks worldwide are prioritizing API initiatives and why.

Innovation 150

Innovation Survey Online Technology 150

PYMNTS

JANUARY 27, 2021

A survey asked banks if they were currently working on CBDCs, additionally asking about their motives. There were 65 banks that responded to the survey, and the respondents represented 72 percent of the global population and 91 percent of global economic output, BIS said.

Survey 257

Survey Study Retail cryptocurrency 257

PYMNTS

JANUARY 28, 2019

Retailers have been testing out shelf-scanning robots to find out if they can handle restocking a store’s inventory when needed. A recent survey revealed that more than three-quarters of respondents aren’t able to track their inventory in real time. Frederic McCoy, a senior vice president at Jabil Retail, a unit of Jabil Inc.,

Retail 150

Retail New York Survey National 150

PYMNTS

MAY 11, 2020

Speaking at a virtual conference about the future of money, European Central Bank (ECB) executive board member Yves Mersch said a retail central bank digital currency (CBDC) is a game-changer. “A However, a retail CBDC, accessible to all, would be a game-changer, so a retail CBDC is now our main focus.”. We have to be ready.

Retail 130

Retail Conference Maine Policies 130

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Even worse, it’s having an impact on how quickly their innovations can get to market.

Innovation 160

Innovation Fintech Marketing Study 160