Accenture: Banking

APRIL 26, 2017

But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch. The message is clear: Banks should create strategies that accept and optimise branches’ ongoing future role, while also looking to harness ongoing digital innovation to deliver better service experiences at lower cost.

Millennials 277

Millennials social media Innovation Study 277

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table. prefer to bank via a mobile app or website.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

PYMNTS

JANUARY 14, 2021

Forty-two percent of respondents report using mobile apps as their main source for financial education, and 36 percent report using social media to learn about financial products. Rich media content such as on-demand video, meanwhile, is an appealing tool for accessing relevant, targeted information for nearly half of consumers.

Video 224

Video social media Millennials Data 224

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. Gartner says that in order for companies to innovate “their way beyond the post-COVID-19 world, data and analytics leaders require an ever-increasing velocity and scale of analysis in terms of processing and access to succeed in the face of unprecedented market shifts.”

Data 354

Data Analytics Strategy social media 354

PYMNTS

FEBRUARY 3, 2020

However, 8 percent of Cyber Monday visits did originate from social media, an increase of 17.5 At least one recent survey shows that the potential is awakening in 2020. It comes from WBR Insights , which credits customer engagement via social media. Brand advertisers, it says, need to justify social media ROI.

social media 144

social media Branding Survey Strategy 144

Bank Innovation

DECEMBER 5, 2016

According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they would Read More. Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change.

Survey 150

Survey Software Study Company 150

PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. EMarketer also found that nearly two-thirds of millennial internet users searched social networks for coupons in the third quarter of 2015. percent increase in sales this year.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

Perficient

FEBRUARY 19, 2021

Creating a Team Engagement Survey. Employee engagement surveys, one-on-ones, exit interviews, leadership retreats, or the good old suggestion box. You can also review answer sites like Quora and Reddit, social media, and review sites like Glassdoor to learn what people are talking about outside of work. Autonomy rules.

Leadership 352

Leadership social media Survey Meeting 352

PYMNTS

MARCH 13, 2017

Only 13 percent say they’re willing to jump on the innovation bandwagon. 70 percent of SMEs didn’t use tax software in 2016 , found Office Depot in its most recent Small Business Index survey. 70 percent of SMEs didn’t use tax software in 2016 , found Office Depot in its most recent Small Business Index survey. small businesses.

Financial Technology 127

Financial Technology Technology social media Taxes 127

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

PYMNTS

SEPTEMBER 15, 2020

Facebook will dole out millions in cash and advertising credits to small businesses across India, while also helping merchants launch online gift cards, as the social media giant pushes deeper into the country’s fast-growing eCommerce sector. In a Tuesday (Sept.

social media 157

social media Cards Survey Online 157

PYMNTS

APRIL 1, 2019

To serve a wide range of consumers in the digital age, innovators are rolling out subscription offerings ranging from news content to gaming. With subscriptions gaining ground in areas such as digital media and gaming, according to the PYMNTS Subscription Commerce Tracker , telecom firms are capitalizing on the popularity of these offerings.

Innovation 130

Innovation Capital Los Angeles Video 130

PYMNTS

SEPTEMBER 21, 2020

percent of respondents in an early March survey said they were using their mobile devices to shop more often. Still others are leveraging their mobile phones for innovative payment methods in brick-and-mortar stores, such as QR codes and other contactless payment options. The mobile linchpin . reached 14.4

Retail 243

Retail Online social media Mobile 243

PYMNTS

NOVEMBER 5, 2019

And it might not go so far in payments and commerce in the coming decade, at least going by the results of a new Mastercard collaboration with Harvard Business Review Analytics on what really works when it comes to innovation, companies and executives. 2020 Innovation Sparks. The report, released Tuesday (Nov.

Innovation 102

Innovation Report social media Data 102

PYMNTS

FEBRUARY 25, 2020

One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

APRIL 27, 2020

It found that 64 percent of consumers across 27 surveyed markets noted that they were using FinTech services. One study recently determined that the number of digital banking users is expected to exceed 3.6 Global banking revenues are expected to reach approximately $5.4

Digital Banking 248

Digital Banking Tools social media Mobile 248

Bank Innovation

OCTOBER 11, 2016

A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth. A score of -100 Read More.

San Antonio 150

San Antonio Survey Texas America 150

PYMNTS

MARCH 6, 2018

The Infatuation will retain its editorial-first focus, producing reviews and guides while focusing on mobile and social media, as Zagat expands user surveys and creates a new technology-driven platform for restaurant reviews. The Infatuation is an innovative company that will be a terrific home for the Zagat brand.”.

Google 119

Google social media Branding Mobile 119

Accenture: Banking

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low. So why not?

social media 156

social media Millennials Online Fraud 156

PYMNTS

NOVEMBER 17, 2020

The benefit metrics appear to be sinking in, as nearly two-thirds of B2B businesses surveyed by Worldpay said they were planning to increase their investment in eCommerce following the surge in online shopping. Social Commerce. Probably the biggest winner is social commerce ,” she noted.

social media 270

social media Video Trends Payments 270

PYMNTS

JULY 7, 2017

Retailers are constantly focused on experimenting with new innovations both online and in-store to remain relevant to evolving consumer demand.”. Its research showed that 69 percent of Gen Zers are interested in making purchases trough social media. This falls in line with what we’ve been seeing over the last few years.

social media 120

social media Millennials Retail Study 120

PYMNTS

MAY 4, 2018

released its latest survey of small business (SMB) sentiment in the country, finding an increase in confidence the company attributes to greater technology adoption. Analysis is based off of YouGov survey results of 1,000 small business respondents. Amazon U.K. and Enterprise Nation. and Enterprise Nation.

social media 115

social media Survey National Analysis 115

PYMNTS

JULY 9, 2020

By texting “SAFE,” Quiq’s artificial intelligence (AI)-powered chatbot leads through a three-question survey related to the health practices observed on site. The enterprise has been helping eateries improve their customer experience through surveys, mystery shopping and other efforts. They’re giving very pointed feedback.”.

Texas 211

Texas Training social media Dallas 211

PYMNTS

MARCH 24, 2016

According to Deloitte Global and North America Sourcing and Procurement Lead Brian Umbenhauer, the 2016 survey of trends among the chief procurement officers of the world is one of reflection. Indeed, 74 percent of CPOs surveyed cited cost reduction as their top priority this year.

Innovation 100

Innovation Marketing Digital Strategies Survey 100

PYMNTS

NOVEMBER 2, 2020

European Commission Executive Vice President Margrethe Vestager said in a webinar that to make the 2020s the continent’s digital decade “is every bit as much about building trust as it is about investing in digital innovation.”. “In Pew Survey: 47 Pct Of Americans Believe Big Tech Should Face Greater Regulation.

Taxes 212

Taxes National Regulation Google 212

PYMNTS

JUNE 8, 2017

Eighty-three percent of those surveyed said smart technology saves time and hassle at checkout, with the majority of IoT shoppers showing disdain for the inefficient and even “boring” process of shopping at brick-and-mortar stores. That’s because smart technology device owners recognize that the Internet of Things makes shopping easier.

Security 151

Security social media Study Google 151

PYMNTS

MAY 22, 2018

Others are finding new products on Facebook and Instagram, completing a purchase and paying through the social media platform of choice. Here are some of the report’s key findings: Consumers are going social: 81 percent of consumers who have engaged in contextual commerce say they make at least some purchases via social media.

social media 106

social media Data United States Survey 106

PYMNTS

DECEMBER 6, 2018

suggested that investments in innovative tech for corporate finance will be strong in 2019 and 2020, though not all technologies will receive the same attention and fanfare that some analysts might have expected. The latest report from Gartner, Inc. RPA was cited by 29 percent.

North Carolina 124

North Carolina Survey Analytics Analysis 124

PYMNTS

JANUARY 3, 2020

Bigger, better, faster — those are often the guiding principles for innovation, disruption and change in the digital and mobile worlds. The i-Log tool was developed at the University of Trento (UNITN) to collect in-situ data from phone sensors and short surveys. What about smarter, and more diverse?

social media 131

social media Big Data Mobile Data 131

PYMNTS

MARCH 25, 2016

Yesterday (March 24), the CardLinx Association released new data from the 2016 Annual Card-Linking Industry Survey showing that 50 percent of respondents (consisting of merchants, payment companies, publishers and card-linked technology companies) reported a 50 percent growth in card-linking transactions over the last 12 months.

Cards 100

Cards social media Survey Comparison 100

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. McCann reported that IRT has found particular success in these kind of environments.

social media 100

social media Survey Retail Technology 100

PYMNTS

JUNE 16, 2017

A byproduct of incorporating connectivity into just about any activity is how social media affects regular interactions. It can be difficult to discuss the digital effects without looping in social media. For the Chinese buyer in particular, social media engagement and online shopping activities takes on a unique avenue.

Study 119

Study Online social media Retail 119

Celent Banking

SEPTEMBER 30, 2015

One of the sessions mentioned that FIs are listening to anywhere from four to ten channels including web site, call center, e-mail, Internet, customer surveys and social media. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

JANUARY 15, 2019

As many as 73 percent of those surveyed said that it remains difficult to gather the funding needed to get a business off the ground. These entrepreneurs would like to sharpen their social media skills to broaden reach and grow their firms. And 61 percent of those queried said they self-funded their business. What’s On Tap.

Atlanta 189

Atlanta New York social media Community 189

PYMNTS

JUNE 22, 2020

The days of stopping by brick-and-mortar establishments to check out menus and sample food are long gone, replaced by scanning social media accounts, hashtags, user reviews and digital images before selecting where to spend hard-earned money. According to one survey, those that do respond typically do not do so in a timely manner.

Operations 156

Operations social media Online Survey 156

PYMNTS

DECEMBER 30, 2020

consumers surveyed (37 percent) are interested in direct-to-consumer sales. For instance, the firm generated more than seven billion brand impressions and 400 million social engagements worldwide on social media during the latest quarter. More Than a Third of Consumers Want D2C .

Branding 257

Branding Millennials Retail social media 257

PYMNTS

AUGUST 11, 2017

Specifically, 59 percent of consumers surveyed said their spending on high-end items has increased over the past five years. Half of those surveyed by Deloitte said most of their luxury purchases are spent while out and about, rather than at local shops. Our 2017 Consumer Survey highlights the changing role of retail stores.

Millennials 122

Millennials Survey Retail social media 122