PYMNTS

AUGUST 13, 2020

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. A 2019 LexisNexis study found that overall retail fraud attempts increased by two times year over year and three times since 2017.

Technology 248

Technology User Experience Fraud Comparison 248

Perficient

APRIL 4, 2022

Leveraging technology in a personalized user experience is a critical way we will make this come true. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The Approach. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

NOVEMBER 27, 2020

The 2021 New Merchant Business Models Playbook , a research-based report created in collaboration with American Express , explores the matter in detail, noting how tech innovation has essentially saved at least one sector — restaurants — from pandemic oblivion.

Survey 277

Survey Online Innovation Retail 277

PYMNTS

DECEMBER 18, 2020

So, what digital innovations should restaurants use to boost customer engagement and which solutions can help them generate more revenue during this time? consumers and 490 restaurant operators to identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs).

Study 144

Study Mobile User Experience Innovation 144

Insights on Business

JULY 17, 2019

Rank the complexity of the regulatory compliance challenges in your organization (Risk.net April 2019 study). User experience, or relative effective ease-of-use, is a key driver of engagement. User experience, or relative effective ease-of-use, is a key driver of engagement.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. In remarks made at the annual Sibos global financial services conference on Monday (Oct. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Looking into the future, everything is about connection, which is available thanks to APIs,” said Dux.

Lending 224

Lending Meeting User Experience Innovation 224

Perficient

DECEMBER 11, 2020

This is the third in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of outcomes: ensuring that every user interaction is building and delivering on the business outcomes that the company is investing in.

User Experience 309

User Experience US Study Community 309

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Data Case Study 275

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

OCTOBER 1, 2018

The innovation touted 10 years ago, that has garnered billions of dollars of venture capital (VC) funding, hasn’t turned out to be the “internet of money” as advertised. In those pieces, I acknowledged bitcoin as an interesting, even fascinating, innovation. Innovation By Any Other Name. It isn’t because it won’t.

Bitcoin 214

Bitcoin blockchain cryptocurrency Innovation 214

PYMNTS

JANUARY 30, 2018

“The payments industry is being driven by forward-thinking FinTech players like Payfare, and the flexibility of our single payments processing platform enables them to roll out truly innovative products to markets around the world,” said Peg Johnson, EVP of Global Client Success at i2c, in a press release. “We

User Experience 135

User Experience ATM Lending Innovation 135

PYMNTS

NOVEMBER 24, 2020

“Banking apps belong to the most security-critical and data-sensitive app category,” researchers said in a study of 693 banking apps across 83 countries, including 49 apps from banks in Africa. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX).

UX 159

UX Data United States Study 159

PYMNTS

JANUARY 14, 2019

Aided and abetted by mobile devices, apps and payments and logistics innovations have substantially improved the consumer’s digital shopping experiences. At the same time, their in-store experiences have gotten less reliable. PYMNTS’ study of 2,600 U.S. Not exactly a great user experience.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

APRIL 24, 2018

Then over time, when people start to take that as a normal experience, we will start to see companies that are especially concerned about fraud and security” and follow in the early adopters’ footsteps. A standard, of course, simplifies process and allows innovators to work with a foundation upon which to build.

User Experience 141

User Experience Security Case Study Fraud 141

PYMNTS

JULY 10, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. Our July study found that while approximately 167.1 It’s a COVID-era success story, but subscription dynamics are fickle. million – 16.4

Report 197

Report social media User Experience Training 197

PYMNTS

AUGUST 11, 2017

Geoswift , Western Union Business Solutions and UnionPay International have announced the latest joint tuition payment promotion available to Chinese students studying in other countries. According to a press release , the promotion will deliver an enhanced user experience to simplify the payment experience for Chinese international students.

United States 109

United States Study User Experience Payments 109

PYMNTS

AUGUST 6, 2020

One study revealed that adding even one payment gateway could boost merchants’ transaction success rates and enhance customers’ experiences. Adding multiple gateways could further improve these experiences, too, ensuring that payments are less likely to hit snags. Around The P ayments Orchestration Ecosystem .

Report 159

Report UX Regional Retail 159

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. One spur toward digital innovation, for collaboration and cross-pollination for FIs, comes via open banking. As a result: Innovation must be part of the strategy as FIs adapt to a new regulatory landscape. Open Banking.

Digital Banking 160

Digital Banking UX Online Innovation 160

Accenture: Banking

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 153

Data Customer Experience Analytics Case Study 153

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study. Eika Invests In Corporate Card Innovation. A recent report from J.D. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

MAY 11, 2017

PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. I think it’s hard to learn just by studying,” Venturo said. Hacking the Future of APIs.

Mobile 143

Mobile Innovation ATM Tools 143

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. It is a very convenient user experience [when] initially setting up your account, becoming a contributor and then setting your own preferences [on] how it is that you would like to get paid.” Now, Please.

Video 132

Video User Experience Payments Study 132

PYMNTS

JANUARY 10, 2020

percent of them according to the same study, are already transacting while they go, and are on the lookout for better methods of doing so. Moreover, as the most recent edition of the PYMNTS Visa How We Will Pay study reveals, those commuting consumers are also increasingly transacting consumers. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

Perficient

AUGUST 30, 2022

Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process. Many of the world’s largest firms trust us with their Agile transformation journey.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) A recent study from PYMNTS looked at Apple Pay adoption specifically.

Mobile 100

Mobile Samsung Payments Apple 100

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130