Remove Knowledge Base Remove Leadership Remove User Experience
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Is “Enterprise Intelligence” an Oxymoron? Breaking the 5 Blockers

FICO

84% of customers say “being treated like a person, not a number” is very important to keeping their business, and yet only 22% believe that the companies with which they do business tailor their customer experiences effectively. Jim Neumann.

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Enterprise Intelligence: 5 Steps to Ending a Whac-a-Mole Approach

FICO

Milestone 5: Automate the Delivery of P ersonalized User Experiences. B y providing an all-encompassing view of clients, enterprise intelligence empowers companies to offer tailored experiences that are reached by, and infused with, deep customer intelligence. Jim Neumann.