PYMNTS

SEPTEMBER 4, 2019

Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many channels. Call center technology providers are relying on AI-enabled tools to make sure call centers can match changing customer preferences.

Security 152

Security social media Tools Knowledge Base 152

PYMNTS

DECEMBER 31, 2020

Fighting such losses requires the ability to detect when stolen debit cards are being used online or for contactless purchases. These approaches could even prove to be more secure than knowledge-based authentication (KBA) measures because information such as PINs can be stolen, while behavioral patterns are much harder to mimic.

Fraud 273

Fraud Strategy Security Cards 273

Independent Banker

DECEMBER 31, 2022

The use of digital technology and artificial intelligence has changed the workplace dramatically in recent decades, but the pandemic accelerated this shift by forcing remote working and driving online commerce. In response, community banks have an opportunity to revisit hiring policies and training programs. By Roshan McArthur.

Training 98

Training Community Bank Community Knowledge Base 98

PYMNTS

OCTOBER 10, 2019

Rising Know Your Customer and other risk mitigation regulations have the financial services world eyeing digital identity technology. Already seeping into the consumer services world, digital identity technology is expected to hit a $12.8 billion valuation by 2024, according to the latest PYMNTS Digital Identity Tracker.

Strategy 124

Strategy Lending Knowledge Base Tools 124

PYMNTS

AUGUST 22, 2018

Fiserv, the global provider of financial services technology solutions, announced on Wednesday (Aug. In a press release , Fiserv said the two new solutions expand beyond knowledge-based consumer authentication that can be vulnerable to fraud.

Fraud 101

Fraud social media Knowledge Base Cards 101

PYMNTS

OCTOBER 4, 2019

Also, New York is taking a closer look at the payroll technology space with the fallout from the scandal and collapse of MyPayrollHR. New York is taking a closer look at the payroll technology space with the fallout from the collapse and scandal of MyPayrollHR. Does KBA Have A Place In Online SMB Credit Checks?

New York 122

New York Industry Knowledge Base Payments 122

PYMNTS

APRIL 22, 2020

Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers. Using biometrics in place of old-school knowledge-based authentication (KBA) procedures and passwords can also help improve the overall onboarding experience.

Security 133

Security Data Fraud Tools 133

PYMNTS

JULY 10, 2019

Many developers are leveraging biometrics to protect their customers, as such technologies provide safer alternatives to passwords and knowledge-based verification systems. Developments From Around the Digital Identity World.

Apple 158

Apple social media Knowledge Base Mobile 158

PYMNTS

SEPTEMBER 12, 2019

In the United Kingdom, 70 percent of adults feel as though there are already too many identity checks required for online purchases. Both merchants as well as payments providers have expressed worry over how this difference in opinion may affect card abandonment and online purchase behavior.

Regulation 126

Regulation Google Compliance Knowledge Base 126

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. Furthermore, delay in application processing leads to about 75 percent drop off in online applications, and businesses witness a decline in conversion rates. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

NOVEMBER 15, 2017

Put another way, and to paraphrase a hockey great: When it comes to identity verification and the technology that comes with it, FIs need to skate where the technology is headed, not where it has been. You are in the technology business, and you, more than anybody else, should understand that evolution is constant,” Barnhardt said.

social media 100

social media Fraud Knowledge Base Data 100

PYMNTS

FEBRUARY 12, 2019

According to Pointner, that would be facial recognition technology. As PYMNTS readers probably know better than others, those easily exploited sources of knowledge-based consumer authentication data continue to endure, even as criminals steal and trade massive amounts of that information on the digital black market.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

PYMNTS

DECEMBER 4, 2018

At the same time, companies like IAmBot are providing the technological backbone for live site help as True Fit helps provide product recommendations to help shoppers with their purchasing decisions. But, in the event of a more complex question, the technology can send the question to a human representative.

Minneapolis 136

Minneapolis Cards Mobile Knowledge Base 136

PYMNTS

MARCH 14, 2017

Sarah Clark, GM of identity at Mitek , joined Karen Webster to discuss what process and technology can do to help meet AML requirements to truly authenticate who people are. Some “old school” methods that worked in the past aren’t working anymore. In the U.S. Essentially, the identity verification process can be a major friction point.

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

APRIL 11, 2017

And I think a lot of that has come with how business has changed … moving more and more transactions,” which run the gamut from opening a bank account to transferring money, or even paying a babysitter through an online service. If you are not a technology person and you are running a large company,” he said, “it is an unknown thing to you.

Data 101

Data Online social media Fraud 101

BankBazaar

JUNE 10, 2020

Hotstar is an online video streaming platform owned by Novi Digital Entertainment Private Limited, a wholly-owned subsidiary of Star India Private Limited, which currently offers over 100,000 hours of TV content and movies across 9 languages, and every major sport covered live. But, did you know our very own Hotstar is made in India?

Video 97

Video Mobile Regional Knowledge Base 97

PYMNTS

MAY 14, 2018

Call centers are where customers turn when they can’t find answers online or need support to work through complex matters. Perhaps even more significant is organizations reporting a 70 percent decline in follow-up inquiries after implementing AI technology. Still, customers don’t crave all automation all the time.

Trends 100

Trends Knowledge Base Survey Security 100

PYMNTS

MARCH 4, 2020

Here’s how it works: Users fill out an online application and specify the case. There is technology involved as well. We have a large knowledge base that traces the consumer journey. With that knowledge, we can help both parties understand each other and reach a settlement.”. Most cases take four to eight weeks.

New York 131

New York New York City System Knowledge Base 131

PYMNTS

OCTOBER 19, 2018

I think organizations need to invest in new technologies and [make] sure they’re catching any critical systems vulnerabilities. The technologies implemented for this purpose have a wide range of applications and uses, and they each share and rely upon data. “So I think [banks] need to be vigilant. Sharing smarts.

Fraud 100

Fraud System Knowledge Base Tools 100

NCR

DECEMBER 15, 2017

Biometric technologies hold huge potential for the retail banking industry. Like any emerging technology, this form of user authentication will attract the attention of criminals looking for ways to subvert it. In recent years, the banking industry has witnessed a particularly notable increase in adoption of these technologies.

Fraud 96

Fraud Security Knowledge Base Analysis 96

PYMNTS

SEPTEMBER 21, 2016

-based company works with more than 250 merchants in 50-plus countries to boost sales at brick-and-mortar locations and reduce costs by providing them with eCommerce-related customer data they can use to enhance both online and in-store shopping experiences. Retailers Look To Expand Their Knowledge Base.

Data 100

Data San Jose Retail Analysis 100

PYMNTS

MARCH 17, 2017

A classic image of payment fraud involves a fraudster stealing credit card numbers and shopping for goods in-person or online. In online retail cases, Pindrop has seen fraudsters call retailers to have shipments redirected to them, away from the original purchaser. at Georgia Tech.

Fraud 107

Fraud Cards Houston Retail 107

NCR

DECEMBER 20, 2017

There is a strong argument that the traditional username and password protections used in online banking, for example, are no longer sufficient to prevent fraudulent access. As the Javelin research suggested, one technology that holds a lot of potential is biometric authentication. ” So what is the future of authentication? .”

Security 77

Security Knowledge Base blockchain Analysis 77

PYMNTS

OCTOBER 7, 2019

Nav was founded in 2012 as Creditera, an online credit-monitoring service that helped small business owners track their personal and business credit information on one platform. PYMNTS recently spoke with Hanson about how the company authenticates its customers, and the challenges it faces in the digital identity realm. How Nav Works.

Tools 101

Tools Data Security Fraud 101

PYMNTS

MAY 15, 2018

Like the dog in the cartoon, fraudsters use the same technologies as regular people when moving about in the virtual sphere. For instance, knowledge-based authentication is well-understood by users – but the answers to security questions can be socially engineered without too much trouble just by visiting victims’ social profiles.

Fraud 129

Fraud Training Security Compliance 129

CB Insights

MARCH 6, 2019

Bitmain Technologies. Company Description : Beijing-based Bitmain Technologies produces bitcoin mining servers and other computing components. Select Investors : GGV Capital, Foxconn Technology Company, IDG Capital, Matrix Partners China, Alibaba Group, Lightspeed China Partners. YITU Technology. Valuation : $12B.

Company 72

Company Capital Groups Big Data 72

PYMNTS

SEPTEMBER 29, 2016

While he had some knowledge base, he realized that there wan’t a great place online for people to find solid and unbiased answers to personal finance questions. “We We take pride in helping consumers make informed financial decisions based on the expert, honest advice and objective information we provide,” said Chen.

San Francisco 100

San Francisco Tools Knowledge Base Cards 100

PYMNTS

NOVEMBER 1, 2017

In a recent digital discussion with Karen Webster, Michael Sass, VP Market Product Management, Security Solutions, Europe, Mastercard , and James Rendell, VP Product Management, Payment Security, CA Technologies , discussed the advantages as well as the obstacles that are still in the way. Take passwords, for instance.

Security 109

Security Payments CA Data 109

Gonzobanker

MAY 7, 2018

As banking becomes a more commoditized business where knowledge is the only true differentiator, high performing institutions will likely have fewer well-paid employees who leverage the heck out of technology, analytics and process automation. We are entering an era where revenue growth will be more difficult as loan growth slows.

Leadership 82

Leadership Operations Lending Strategy 82

FICO

OCTOBER 26, 2021

A key challenge for financial institutions and even more so for credit unions is providing the same experience that members get in-person, online. Traditional banks are investing heavily in technology to focus on customer relationships.

Analytics 52

Analytics Community Branding Data 52

Jeff For Banks

MAY 31, 2017

And banking associations offer a host of certificates for increasing the knowledge base and skill sets of branch employees to meet the emerging needs of customers in a new-branch environment. And you will lose very few deposits by closing them, particularly if you have a branch nearby and good online banking technology.

Branch Strategies 60

Branch Strategies Groups DC Fintech 60

William Mills

MAY 11, 2016

Demo: Sezzle app with knowledge based authentication to link bank accounts. Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. From Website: brandCrowder is a mobile, web-based “equity” crowdfunding platform. Plus the 1% rewards. ^KT.

Video 40

Video Mobile social media Data 40

PYMNTS

SEPTEMBER 19, 2016

The media has declared chatbots the digital version of the little black dress: a technology staple that every brand must now have and every payment type must now commerce-enable. Uber, OpenTable and hotel and airline apps provide booking and payment functionality for those who want and need those services. Whither Bots?

Payments 100

Payments Mobile Apple Google 100

Fintech Labs Insights

SEPTEMBER 29, 2016

In addition to its recent funding, Jumio has forged ID verification and KYC/AML partnerships with companies ranging from European online gaming operator, Tipico ; to the Paris-based mobile scooter sharing network, Cityscoot ; to Spanish crypto-currency specialist Krypto Commerce – all in the past few months alone.

Security 12

Security Mobile Industry Knowledge Base 12

CB Insights

MAY 10, 2018

But just as their clients are always under threat from new players and technologies, consultants too are not immune to the forces of disruption. “The underlying principles of strategy are enduring, regardless of technology or the pace of change.” The four functions of consulting. ” —Michael Porter.

Strategy 78

Strategy Management Analytics Tools 78

PYMNTS

SEPTEMBER 6, 2018

The age of technology is, of course, well upon us, with Software-as-a-Service (SaaS) a key conduit to making sure that at least some business operations — once the province of spreadsheets and reams of paper — can be streamlined. Compliance and risk? The top of any FinTech’s to-do — and to-keep-doing — list.

Compliance 133

Compliance Fintech Regulation Knowledge Base 133

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. Daon’s technology can be deployed to provide authentication for digital banking, for payment verification, and employee credentialing, as well as cloud authentication.

Security 12

Security Mobile Technology America 12