Perficient

NOVEMBER 19, 2020

Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. What information is easily obtainable via social media, making it less useful for KYC and security purposes? Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Abrigo

SEPTEMBER 25, 2014

Zuckerberg stuck to social media, and Facebook now has more than 1 billion active users each month. Consider the knowledge base of your partners and staff when identifying a specialty. They all followed a similar path to success: excelling at one thing and developing that specialty. Do what you know.

social media 220

social media Knowledge Base Community Industry 220

PYMNTS

JULY 10, 2019

Many developers are leveraging biometrics to protect their customers, as such technologies provide safer alternatives to passwords and knowledge-based verification systems. Developments From Around the Digital Identity World. Apple announced its own digital ID program, Sign In with Apple, at its recent Worldwide Developers Conference.

Apple 158

Apple social media Knowledge Base Mobile 158

PYMNTS

SEPTEMBER 5, 2019

Seventeen percent of call centers are looking to replace knowledge-based authentication (KBA) with multi-factor authentication (MFA) to better protect customers from scheming fraudsters, and though that may not seem like a high percentage, it is double the number of centers that were looking at such methods in 2018.

social media 116

social media Tools Fraud Knowledge Base 116

PYMNTS

SEPTEMBER 4, 2019

Whether bank or business, call centers need to make sure they’re providing an innovative, robust experience for the customer online, over the phone, through mobile apps and on social media. That can make the authentication process tricky when it comes to satisfying consumers who want things done quickly.

Security 152

Security social media Tools Knowledge Base 152

PYMNTS

AUGUST 22, 2018

In a press release , Fiserv said the two new solutions expand beyond knowledge-based consumer authentication that can be vulnerable to fraud. Fiserv, the global provider of financial services technology solutions, announced on Wednesday (Aug. They use a five-digit code via text or email that is valid only during the call.

Fraud 101

Fraud social media Knowledge Base Cards 101

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169