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According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only socialmedia and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.
Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value userexperiences above all else. Using biometrics in place of old-school knowledge-based authentication (KBA) procedures and passwords can also help improve the overall onboarding experience.
Demo: Sezzle app with knowledgebased authentication to link bank accounts. Customers can store all of their online profiles in one secure location to improve userexperience. Adds in Social security. Then confirm identity with knowledgebased authentication. Walk through the purchase experience.
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