Perficient

OCTOBER 6, 2020

Our experience and expertise with Microsoft, Azure, and open source technology guides the discovery, analysis, and strategic recommendations throughout the process. Automate common user interactions and answer questions from existing knowledge bases using natural language processing. Ingest and curate knowledge bases.

Strategy 429

Strategy Training Analysis Security 429

Perficient

MARCH 22, 2021

These support engineers work on various technologies, take care of the numerous support issues, and provide resolutions. These analysts need to work with cross-functional teams to handle multiple technology-based projects simultaneously. Here’s why support analysts are important members of any business.

Analysis 294

Analysis System Groups Management 294

PYMNTS

AUGUST 21, 2020

And there’ll be quite a bit of tinkering with the technology (especially the infrastructure) and the use cases to get there. Earlier this month, as PYMNTS noted , the Federal Reserve said its Boston bank is working with the Massachusetts Institute of Technology (MIT) to explore the possibility of issuing digital currency.

Boston 269

Boston Massachusetts Knowledge Base Policies 269

Perficient

NOVEMBER 19, 2020

Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. Assessments can be completed to determine the right digital technology, tools, and customer experiences to address end-to-end digital account opening.

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

AUGUST 7, 2019

Securing digital identities on a federal level falls under the purview of the National Institute of Standards and Technology (NIST), a non-regulatory agency of the U.S. Temoshok pointed out two major ID security vulnerabilities that are still prevalent, the first of which is knowledge-based questions. “We Department of Commerce.

Knowledge Base 118

Knowledge Base United States Security National 118

Abrigo

SEPTEMBER 25, 2014

Each of these individuals, and their companies, are celebrated as changing the face of the technology. Consider the knowledge base of your partners and staff when identifying a specialty. Steve Jobs. Sergey Brin. Mark Zuckerberg. They all followed a similar path to success: excelling at one thing and developing that specialty.

social media 220

social media Knowledge Base Community Industry 220

PYMNTS

SEPTEMBER 4, 2019

Artificial intelligence (AI) remains one of the most interesting technologies to call centers that are looking to better support and engage customers across their many channels. Call center technology providers are relying on AI-enabled tools to make sure call centers can match changing customer preferences.

Security 152

Security social media Tools Knowledge Base 152

PYMNTS

JUNE 11, 2020

This is fueling a wave of interest and need for digital alternatives, many of which leverage biometric technology. The technology itself is not new — many consumers already use biometric authentication in their daily lives, with 80 percent of consumers using their fingerprints to unlock their smartphones, for example. Pennsylvania Gov.

Compliance 186

Compliance Guidelines Meeting Tools 186

PYMNTS

FEBRUARY 19, 2020

In other small business banking news , rising Know Your Customer (KYC) and other risk mitigation regulations have pushed the ecosphere into a closer look at digital identity technology, a market that is expected to hit $12.8 billion in valuation by 2024.

Knowledge Base 130

Knowledge Base Tools Technology Compliance 130

PYMNTS

DECEMBER 31, 2020

These approaches could even prove to be more secure than knowledge-based authentication (KBA) measures because information such as PINs can be stolen, while behavioral patterns are much harder to mimic. FIs can get even more holistic views by examining consumers’ interactions with specific entities or technologies, such as ATMs.

Fraud 273

Fraud Strategy Security Cards 273

PYMNTS

JANUARY 29, 2018

IKEA has already been experimenting with both technologies. It’s another layer of our amazing stories we have about product development and sustainability … I think for us it really helped to depend on that knowledge base for our guests.”.

Dallas 118

Dallas Knowledge Base Texas US 118

American Banker

MARCH 24, 2016

But without a brilliant alternative, and done with care, knowledge-based authentication still has value. Asking for static information like a mother's maiden name seems increasingly passé, since shared "secrets" can be stolen or gleaned from the Internet.

Knowledge Base 28

Knowledge Base Cyber Security Security Technology 28

PYMNTS

OCTOBER 4, 2019

Technology providers are exploring a range of solutions to seamlessly verify customers’ identities, with the biometrics market projected to reach more than $59 billion by 2025. Hitachi first demonstrated the technology in London in September, and plans to officially launch the product in Europe next year. billion by 2024. billion.

Online 144

Online Ohio Knowledge Base Regional 144

PYMNTS

OCTOBER 16, 2020

The new Tracker adds that “up to 25 billion connected smart devices are expected to be in use by the end of next year, prompting businesses to consider these technologies’ roles in enabling seamless consumer journeys.

Security 189

Security Knowledge Base Customer Experience Retail 189

Perficient

JULY 23, 2020

He is hoping to personally broaden his experience to other technologies and create a knowledge base and skill set beyond just Adobe Experience Manager. At the same time, he wants to continue to work on building his knowledge of the full Adobe suite of products. And what is next for Paul?

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

BankInovation

DECEMBER 11, 2023

Challenger bank Dave launched its generative AI-driven chatbot last week and is exploring multiple uses of the technology. “DaveGPT is the next generation of our chatbot with a generative AI component that sits on top of our knowledge base, has access to our prior customer interactions and a bunch of customer-specific data,” Chief Financial Officer (..)

Knowledge Base 81

Knowledge Base Data Technology 81

PYMNTS

SEPTEMBER 5, 2019

One of the biggest changes is that call centers are moving away from knowledge-based authentication (KBA) methods like passwords and PINs and employing methods with multi-factor authentication (MFA). Google is integrating speech recognition technology into its Contact Center AI platform as a way to streamline customer calls.

Tools 149

Tools Knowledge Base Google Technology 149

Accenture

MARCH 23, 2017

I wanted to follow on from my previous blog around the emergence of RegTech (technologies that address the challenge and cost of regulatory compliance.) We think about RegTech as technology that lowers the “cost” (technical, physical, monetary) of regulation by using technology. Now—what does RegTech mean?

Regulation 158

Regulation Industry Trends Compliance 158

PYMNTS

SEPTEMBER 19, 2019

FIs are thus turning to a host of technologies to protect customers from account opening and other mobile channel fraud forms. This is where AI and ML technologies can come in handy. These technologies still have a few hurdles to overcome, though.

Fraud 144

Fraud Data Mobile Tools 144

PYMNTS

JULY 10, 2019

Many developers are leveraging biometrics to protect their customers, as such technologies provide safer alternatives to passwords and knowledge-based verification systems. Developments From Around the Digital Identity World.

Apple 158

Apple social media Knowledge Base Mobile 158

Accenture

MARCH 23, 2017

I wanted to follow on from my previous blog around the emergence of RegTech (technologies that address the challenge and cost of regulatory compliance.) We think about RegTech as technology that lowers the “cost” (technical, physical, monetary) of regulation by using technology. Now—what does RegTech mean?

Regulation 150

Regulation Industry Trends Compliance 150

PYMNTS

OCTOBER 10, 2019

Rising Know Your Customer and other risk mitigation regulations have the financial services world eyeing digital identity technology. Already seeping into the consumer services world, digital identity technology is expected to hit a $12.8 billion valuation by 2024, according to the latest PYMNTS Digital Identity Tracker.

Strategy 124

Strategy Lending Knowledge Base Tools 124

PYMNTS

JANUARY 24, 2018

Despite major advancements in technology, however, the notarization process continues to be slow and outdated. In a recent interview with PYMNTS, Mayer explained that many in the industry are interested in seeing the technology take off, but there are legal and other challenges that can get in the way.

Knowledge Base 121

Knowledge Base Security Virginia Technology 121

PYMNTS

MARCH 28, 2017

While it may still seem like something that was once reserved for science fiction, today consumers are increasingly interacting with biometric technology without giving it a second thought. . Meanwhile, iris-based identity management technology solution providers IriTech, Inc.,

Report 100

Report Knowledge Base Security Technology 100

The Paypers

APRIL 25, 2022

Pindrop , a provider of voice technology, has released its annual Voice Intelligence & Security Report uncovering how companies might be accidentally inviting fraud, threat mongers from the dark web, and bad actors better prepared to pass authentication.

Knowledge Base 31

Knowledge Base Fraud Security Technology 31

PYMNTS

MARCH 18, 2019

Once a person proves their identity through knowledge-based authentication powered by TransUnion TLOxp or photo ID authentication powered by Acuant, it is independently verified and then indexed for data integrity, adjudication and policy enforcement so that Authenticating can score and validate consumers.

Fraud 108

Fraud Knowledge Base Regulation Data 108

PYMNTS

OCTOBER 4, 2019

Also, New York is taking a closer look at the payroll technology space with the fallout from the scandal and collapse of MyPayrollHR. New York is taking a closer look at the payroll technology space with the fallout from the collapse and scandal of MyPayrollHR. vendors to sell CBD items.

New York 122

New York Industry Knowledge Base Payments 122

PYMNTS

DECEMBER 6, 2018

That might mean having banks move away from knowledge-based questions for identity validation — which criminals can figure out — to biometric authentication methods , including voice and facial recognition. The antidote? You need layers of security,” he noted. All of our clients are moving toward that.”.

Fraud 133

Fraud Payments Security Cyber Security 133

Abrigo

MAY 19, 2017

By giving staff more responsibilities and the equipment to be successful, the credit union grows its own knowledge base as well. The investment in internal credit analysis processes also shows dedication by credit union management to staff development.

Lending 150

Lending Analysis Knowledge Base System 150

PYMNTS

APRIL 30, 2018

As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. In addition, IAmBot seeks to provide customer service through artificial intelligence (AI)-backed technology. The Platform. The Road Ahead.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

AUGUST 22, 2018

Fiserv, the global provider of financial services technology solutions, announced on Wednesday (Aug. In a press release , Fiserv said the two new solutions expand beyond knowledge-based consumer authentication that can be vulnerable to fraud.

Fraud 101

Fraud social media Knowledge Base Cards 101

PYMNTS

DECEMBER 4, 2018

At the same time, companies like IAmBot are providing the technological backbone for live site help as True Fit helps provide product recommendations to help shoppers with their purchasing decisions. But, in the event of a more complex question, the technology can send the question to a human representative.

Minneapolis 136

Minneapolis Cards Mobile Knowledge Base 136

PYMNTS

FEBRUARY 12, 2019

According to Pointner, that would be facial recognition technology. As PYMNTS readers probably know better than others, those easily exploited sources of knowledge-based consumer authentication data continue to endure, even as criminals steal and trade massive amounts of that information on the digital black market.

St. Louis 144

St. Louis Mississippi User Experience Knowledge Base 144

South State Correspondent

OCTOBER 26, 2023

Few speakers or vendors had solutions for how banks are going to efficiently index, manage, and optimize their knowledge base, not to mention customer data. This will present some customer experience and technological hurdles for many financial institutions. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Data 221

PYMNTS

APRIL 4, 2019

And those relationships, she noted, are an excellent starting ground for succeeding with innovations “where other technology platform have recently failed.”. The Citi study referenced above, for example, found 87 percent of Americans would still trust traditional banks more than non-bank financial institutions.

Mobile 169

Mobile Study Security social media 169

PYMNTS

MARCH 14, 2017

Sarah Clark, GM of identity at Mitek , joined Karen Webster to discuss what process and technology can do to help meet AML requirements to truly authenticate who people are. But technology is helping to take the risk associated with the human element out of these financial interactions. “I In the U.S.

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

NOVEMBER 15, 2017

Put another way, and to paraphrase a hockey great: When it comes to identity verification and the technology that comes with it, FIs need to skate where the technology is headed, not where it has been. You are in the technology business, and you, more than anybody else, should understand that evolution is constant,” Barnhardt said.

social media 100

social media Fraud Knowledge Base Data 100