South State Correspondent

FEBRUARY 4, 2025

By far, the most popular use case is enabling employees to access a banks knowledge base more efficiently, such as its policies, procedures and supporting product documents. That is, they adopt the existing business strategy of the bank and focus Gen AI on use cases that help achieve the banks goals.

Community Bank 195

Community Bank Strategy Community Tools 195

PYMNTS

FEBRUARY 12, 2019

That resulted in a quite fractured user experience, and inconsistent user experiences.”. When that person seeks to access the account or another service, they must go through an authentication process. Those two things haven’t been really tied to each other,” Pointner said. Face Familiarity.

St. Louis 144

St. Louis User Experience Mississippi Knowledge Base 144

PYMNTS

APRIL 4, 2019

The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences. Instead we need to give a little more control back to the user so they have the ability to see and approve the transactions they are making.”.

Mobile 169

Mobile Study Security social media 169

PYMNTS

DECEMBER 26, 2016

As a result, authentication and identity verification practices that rely on data only, such as passwords and knowledge-based authentication questions, have been scrutinized and are largely seen as no longer sufficient. With this in mind, financial institutions have invested heavily in biometric authentication user experiences.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

APRIL 22, 2020

Security processes must be effortlessly grafted into onboarding processes, as 38 percent of consumers value user experiences above all else. Using biometrics in place of old-school knowledge-based authentication (KBA) procedures and passwords can also help improve the overall onboarding experience.

Security 133

Security Data Fraud Tools 133

PYMNTS

MARCH 14, 2017

specifically, identity verification has long relied on credit-based data — the existence of credit history along with knowledge-based authentication (KBA) questions — in digital channels or by showing a physical, government-issued ID in person. In the U.S. The Physical Side of ID Theft .

Meeting 111

Meeting Fraud Knowledge Base User Experience 111

PYMNTS

SEPTEMBER 22, 2017

The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication. We also keep a close eye on emerging cyber threats and data breaches. You know the ones.

Innovation 140

Innovation Knowledge Base Online Mobile 140