Why Panera Does Its Own Delivery
PYMNTS
MAY 31, 2018
Current CEO Blaine Hurst was the prime mover behind Panera’s first large-scale delivery test in Louisville, Kentucky, four years ago. The problems were myriad: Operational complexities were much bigger than anticipated, and finding a stable of qualified delivery drivers ended up being tough. It will either work, or it won’t work.
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