What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)
Perficient
FEBRUARY 25, 2021
This includes knowing how your peers and senior leadership perceive said maturity. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. To promote this kind of alignment, we work with leadership teams to define a vision for digital. Barrier 3: Lack of Alignment.
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