What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)
Perficient
FEBRUARY 25, 2021
This includes knowing how your peers and senior leadership perceive said maturity. Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives. Barrier 3: Lack of Alignment. Perficient: Digital Strategy Experts.
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