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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

This includes knowing how your peers and senior leadership perceive said maturity. Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives. Barrier 3: Lack of Alignment. Perficient: Digital Strategy Experts.

Meeting 309
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Ant Group Overhauling Operations To Satisfy Chinese Regulators 

PYMNTS

After having its $37 billion dual IPO pulled by Beijing, Jack Ma’s Ant Group is working fast to overhaul operations to comply with government regulations, The Wall Street Journal reported on Friday (Jan. Chinese financial regulators called Ma and his leadership team to answer questions on the eve of the company’s stock market debut.

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The FFIEC’s Architecture, Infrastructure, and Operations book

Cisco

It is an update to the 2004 Operations book, and links the different processes of Architecture, Infrastructure, and Operations (AIO) into a cohesive framework for auditors to assess. In this booklet the FFIEC discusses the principles and practices for IT and operations, as well as processes for addressing risk respective to IT systems.

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The resilience of small businesses: Insights for lenders

Abrigo

Despite borrowing more and tapping credit lines, they're managing leverage and meeting debt obligations, according to Abrigo's proprietary data. They’re borrowing more, but they’re also managing their leverage and meeting debt obligations —even as they feel the pressure of high rates. Business credit line utilization is up.

Lending 195
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Using Technology to Meet Asset Management Requirements for FFIEC Regulations

Cisco

The purpose of this blog is to discuss a few ways in which tooling and automation capabilities can be used to satisfy the asset management requirements of the FFIEC Operations Guide. They cover multiple product sets with different operating systems by nature, and are tasked to create a cohesive asset management framework.

Meeting 91
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Get These EOS Tools for Banking

South State Correspondent

In the last article, we covered the basics of EOS ( HERE ), the Entrepreneurial Operating System, and how some banks use it to improve productivity. EOS is a comprehensive business system that empowers a leadership team to run a more successful bank. This average cost is $338 per meeting for a $ 1B asset-sized community bank.

Tools 195
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Strategy Requires Leadership and Consistency

Alex Jimenez

This time of year, always reminds me of the many long days earlier in my career between October and December, working on the annual strategic meetings. The reality is that for nearly every single role I’ve had in banking, whether heading operations or a program office, one of my main functions has always been strategy. He was livid.