PYMNTS

JANUARY 19, 2021

A significant share are turning to their second-best alternatives, namely online chats and phone calls, to have their individual questions answered by an employee. Forty-nine percent of consumers say they are engaging with their FIs through online chats more often than they did before the pandemic began.

Study 196

Study social media Millennials Retail 196

PYMNTS

OCTOBER 18, 2018

In search of added convenience and simplicity, banking customers are migrating to online and mobile banking interfaces, leaving in-person visits to brick-and-mortar branches behind. Elsewhere in the space, FIs are seemingly more focused on social media integrations. How Banks Are Weaponizing Data To Fight Fraud.

Fraud 178

Fraud social media Data Trends 178

PYMNTS

MARCH 14, 2020

With the coronavirus putting eCommerce front and center, it has unfortunately been joined by its cousin: online retail fraud. Conservative estimates put online sales at $630 billion this year. That doesn’t count alienated customers who are ready to pull the trigger on social media with a bad review.

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Fraud social media Online Retail 230

PYMNTS

JUNE 29, 2020

The rise of online and contactless transactions in the European Union, for example, has meant that many merchants are making the bulk of their sales away from brick-and-mortar stores. SMBs are finalizing and accepting large volumes of online and contactless transactions as a growing number of consumers turn to these methods.

How To 239

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Payments Source

NOVEMBER 21, 2017

The main spark for Azimo’s transaction growth in far-flung geographic regions came from its commitment to social media beginning four years ago.

social media 64

social media Maine Regional Payments 64

PYMNTS

OCTOBER 16, 2019

The social media site faced accusations that its ad-targeting platform — which allows ad buyers to select what demographic groups they want to target with their advertisements — was allowing and encouraging financial institutions (FIs) to violate non-discrimination provisions of the Fair Housing and Truth in Lending Acts.

social media 110

social media Online Groups Video 110

PYMNTS

APRIL 27, 2016

Can the data trapped in “Digital Exhaust” – like online and social media data – be used to validate identity and predict fraud? Suppose you could build a model that would help financial institutions of any kind fill in those gaps with online and social data that could make thin files thick without increasing their risk?

Online 100

Online Data social media Fraud 100

PYMNTS

MARCH 5, 2019

Victor Gevers of cybersecurity organization GDI Foundation revealed that he discovered a database of 364 million records that included social media profiles and chat logs linked to names and identity card numbers. Gevers added that the main database was sending data to 17 other servers, depending on where it originated.

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social media Maine Security Course 139

PYMNTS

AUGUST 4, 2020

Some 49 percent say they shop online when they can, while 48 percent are favoring contactless payments and 46 percent say they’ve cut down on cash use. And we’re glad to see more digital advertising and using social media to drive their agendas.”. For instance, Visa’s survey found that 78 percent have adapted how they pay.

Study 315

Study Survey social media Online 315

PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For other companies, GDPR is the main concern as they move to expand operations within Europe.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

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social media Retail Tools Examples 118

Abrigo

JANUARY 20, 2016

Information overload seems to be an occupational hazard for anyone spending time on the internet these days, particularly on social media channels. 3) @AccountingToday –Accounting Today, Source Media’s publication for CPAs and accounting professionals, is one of the standard bearers in the industry.

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social media New York Maryland Taxes 150

Abrigo

JULY 13, 2015

In a recent Sageworks webinar, 60 percent of attendees said that one of their main road blocks to adopting new technology at their firm was their unfamiliarity with potential solutions. Box.com makes it easy to collaborate securely by consolidating your content online in a single, easy to use location.

Technology 150

Technology social media Groups Industry 150

PYMNTS

JUNE 11, 2019

A recent study found that social media networks have become an increasingly popular way for hackers to target new victims. Social media-related attacks have increased by 43 percent over the past year, with active users being 30 percent more likely to become victims of fraud. About the Tracker.

social media 151

social media Fraud Analytics Study 151

Perficient

SEPTEMBER 9, 2020

Creating true-to-life personas requires research and analysis, including interviews, surveys, focus groups, and quantitative analysis of online and offline behaviors. Behaviors: Buying Styles and Hesitations, Social Media and Technology Use. To complement the personas, we develop journey maps. Navigation is also essential.

Google 429

Google social media Branding Marketing 429

PYMNTS

OCTOBER 6, 2018

Social media channels, particularly the photo-based Instagram, are excellent places for celebrities to connect with their fans — and show off their stuff. But the downside to social media is that it’s also an excellent information channel for the dishonest. The Instagram Problem.

Los Angeles 148

Los Angeles social media Trends Report 148

PYMNTS

AUGUST 7, 2018

India-based online food ordering and delivery platform Swiggy has reportedly spent about $7.3 million to buy Scootsy , another Indian firm that offers online food delivery services. That said, online food delivery is having its moment. China, too, provides evidence that online food delivery remains a hot proposition.

Online 106

Online social media United States Virginia 106

PYMNTS

JULY 2, 2018

The trend comes at a time when brands are facing other changes on the social media site. Ten direct-to-consumer companies recently surveyed by Digiday all said their marketing plans are relying less on Facebook, as focus and dollars shift to other online marketing channels — and that includes Instagram , owned by Facebook.

social media 124

social media Policies Marketing Strategies Branding 124

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

MAY 8, 2020

The first quarter of 2020 should have been business as usual — especially for the payments processors and financial services technology companies — the firms that keep commerce humming across offline and online channels. The stage had been at least partially set to help merchants meet the demands of life lived online and sheltered in place.

Report 245

Report Online New Jersey Conference 245

PYMNTS

NOVEMBER 28, 2020

This year’s theme is “Shop Small and Share Joy” – and Amex is betting the store, as it were, on social media, saying in a statement that “according to the American Express Shop Small Impact Study … the majority (78 percent) of small business owners say that positive feedback on social media is a significant driver of business.”.

social media 198

social media National US Retail 198

PYMNTS

NOVEMBER 27, 2018

An IPO from an Alibaba -backed online platform is fueled by those connections, and also serves as an example of the rise of contextual commerce, even if that debut has not gone as expected. It’s easy to understand how an online platform such as Babytree could enable contextual commerce.

social media 147

social media Retail Online Trends 147

PYMNTS

AUGUST 12, 2020

They can even use some social media to register. Shoppers around the globe are experimenting with fresh payment methods as many of their purchases move online, and numerous eCommerce sites are struggling to adapt to these changes. That has been one of the main blockers for everybody in the whole region.”. “Not

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Mobile Order-Ahead Developments Around The World. About The Tracker®.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

JUNE 18, 2019

The new developments show, among other things, the importance of social media — and also prescriptions — when it comes to capturing the dollars of pet owners, who are always a steady source of both digital and physical commerce. Online pet pharmacies also are pulling greater weight in pet retail. Better Pet Tag. Pet Medicine.

Retail 122

Retail social media Fort Worth Dallas 122

PYMNTS

MAY 1, 2019

Google appears to be losing steam in the ongoing race to dominate the online advertising market, and competitors Amazon and Facebook are taking advantage of the stumbles. Another issue is attached to this recent news: Searches – specifically, product searches, which help drive online commerce. YouTube Concerns.

Google 115

Google Online Course Data 115

PYMNTS

DECEMBER 12, 2019

Aside from being an online marketplace where consumers can buy from trendy apparel brands such as LoveShackFancy and Vince, the company has chosen to roll out some of its own brands. It has website tabs for picks from fashion and social media influencers as well as sustainably sourced products.

Los Angeles 131

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PYMNTS

JANUARY 1, 2019

A robust supply of private capital reportedly is one of the main reasons for that, along with corporate cultures that are averse to public markets. Among the most anticipated are IPOs that will impact the mobility-as-a-service and ride-hailing ecosystems, social media, and data analytics. years in 2017, up from 6.9 The latest?

Payments 223

Payments social media Analytics Capital 223

PYMNTS

MARCH 3, 2020

Alibaba’s worldwide online shopping platform, AliExpress, notified shoppers that the coronavirus might cause some delivery delays, Reuters reported. It noted in a social media post per the report, “Some shipping and logistics are experiencing longer waiting times for processing orders.” In other news, SoftBank Group Corp.

social media 141

social media Maine Groups Report 141

PYMNTS

FEBRUARY 7, 2017

Interestingly enough, recent Pew Research Center research shows these two groups are slowly becoming more similar to one another in terms of finance, living situations and their online presence. percent, millennials (who are in part to blame for this) aren’t the main contributing factor.

Millennials 100

Millennials social media Boston New York City 100

PYMNTS

MARCH 12, 2020

He’s seen TikTok become a B2B marketing platform where players are “singing funny songs, telling jokes and learning how to really interact online.” The company mobilized its offline sales force and encouraged them to use VR and social media to better engage customers. As a result, the company’s sales reached 44.73

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

AUGUST 21, 2019

Dealing with the online aspect of disaster relief requires a new, tighter approach to ID verification and authentication. Even social media is getting in on the act. Not to be too cynical about such efforts, they can also enable more online fraud. For example, Instagram recently launched a Fundraiser sticker.

Fraud 188

Fraud social media Mobile Online 188

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. locations to allow customers who have placed online orders to conveniently and safely grab them.

Report 189

Report Online Strategy social media 189

PYMNTS

AUGUST 3, 2020

The Burberry-Tencent venture could be the most high-profile use of social currency in retail. Within the mini program, customers can earn rewards and unlock exclusive experiences if they share them on social media. Asia has led the world in the development of social commerce. eMarketer estimates that 11.6

social media 125

social media Retail Innovation Branding 125

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

PYMNTS

JUNE 4, 2019

The rise of the digital economy has resulted in growing concerns about identification, not the least of which is making sure that people who try to open financial accounts, or complete a variety of online or mobile transactions, are who they say they are. However, if data is vital to the digital economy, so is identity (ID) verification.

Online 155

Online Fraud social media Data 155

PYMNTS

SEPTEMBER 30, 2020

Consumers and businesses have been moving online in recent years, and regulators from the European Union to the Middle East and North Africa (MENA) region have worked to keep up with this migration. Consumers’ changing views are prompting MENA financial authorities to reexamine how their present regulations handle online privacy.

Regulation 175

Regulation Data Regional Examples 175