PYMNTS

JULY 16, 2019

Banks are innovating their application programming interface (API) platforms to allow for more third parties, while online merchants are prepping for a potential loss in revenue due to the security frictions that SCA might bring. For other companies, GDPR is the main concern as they move to expand operations within Europe.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. And it did so via a channel that was not at all conducive to a digital shopping experience.

Retail 198

Retail Online Mobile Data 198

PYMNTS

AUGUST 12, 2020

Once your [onboarding] process or your user experience turns complicated, it is more probable that the customer or the sale will fall [before] the next steps.”. Not everybody trusts the eCommerce sites, and [establishing trust] has been one of our main focus [areas] for the last couple of years.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

JUNE 17, 2019

In a discussion with Karen Webster, Samuel-Ogbu talked about the role of API aggregation and how incentives can help to ignite open banking, one of the main efforts now taking place in the world of payments and commerce. You need incentives to swallow up the slightly clunky user experience,” she said. API Aggregation.

User Experience 196

User Experience Examples Innovation Cards 196

PYMNTS

AUGUST 12, 2020

For online fantasy sports betting provider DraftKings — which went public in April even as world economies cratered — lockdown boredom and the absence of actual live sports to watch have created a perfect storm of opportunity. One of the things that we’ve focused on as an organization is a seamless user experience.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

PYMNTS

SEPTEMBER 29, 2020

Consumers around the globe have moved their purchasing online during the pandemic, and those in the Middle East and North Africa (MENA) region are no exception. The true change merchants are facing is not in trying to stay on top of a spike in online users. Online Payments Drive Privacy Concerns.

Payments 172

Payments Online Regulation Retail 172

Jack Henry

NOVEMBER 20, 2019

Since then, not much has changed with bill pay functionality to improve the experience or even make it more palatable. There have been two main ways to pay online, through your financial institution’s website or through your biller’s website.

User Experience 108

User Experience Maine Online US 108

PYMNTS

SEPTEMBER 9, 2019

According to payments services provider FIS (via a report from CasinoBeats.com ), “digital wallets will be the preferred method of payment for online gambling activities globally in three years, as further major legislative changes come to the fore. One of the ways that these websites are able to differentiate is through user experience. “One

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

FEBRUARY 26, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS examines developments in the mobile order-ahead world, as well as how consumers are responding to new features and tools designed to augment users’ experiences for the better. The Tracker also looks at the security challenges that QSRs are tackling as they work to keep fraudsters away.

Fraud 186

Fraud Mobile Branding User Experience 186

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

PYMNTS

AUGUST 7, 2019

While this makes it easier for consumers to sign up and create accounts, it also makes it remarkably easy for fraudsters to pose as legitimate users. How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? In the Who Are You? In fact, 68.8

Report 182

Report Fraud Survey User Experience 182

PYMNTS

SEPTEMBER 20, 2018

Should banks and financial institutions (FIs) focus more on giving consumers the convenience and simplicity they expect — and even demand — or instead focus more on implementing stringent security measures, potentially at the expense of user experience? It’s a question that banks increasingly must work to answer in today’s day and age.

Security 166

Security Trends Fraud User Experience 166

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

JUNE 2, 2020

FIs are meeting these shifting customer demands by adding functionalities to their online offerings that were previously available only in branches, such as account openings and loan applications,” the Tracker states. One does not simply walk into digital-first banking without preparation, however.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

MAY 14, 2019

JD.Com, the Chinese Amazon-like online marketplace, has invested further into its logistics network with a 376 million yuan (about $55 million) investment in Jiangsu Xinning Modern Logistics for a 10 percent stake, according to a report by TechCrunch. The China-listed logistics company offers supply chain services for consumer electronics.

User Experience 115

User Experience Big Data Maine System 115

PYMNTS

MARCH 20, 2020

It takes effort to balance seamless-but-fraud-free user experiences. Main Street USA Was Healthy In February, But Coronavirus Is The Wild Card. The newest data from the Main Street Index indicated that small and medium-sized businesses (SMBs) have seen steady growth in business formation, wages, and hiring.

Technology 181

Technology Apple New York City social media 181

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

Abrigo

JUNE 4, 2024

However, some cracks are being seen now, particularly in areas like credit card debt, which may not have been main business lines but still impact us. We are looking at everything from online account opening to our banking platform's user experience. It's crucial to prop up and align our future potential customer base."

Compliance 221

Compliance Community Community Bank Conference 221

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

MAY 29, 2020

He pointed to the need for SMBs to remain competitive and provide consumers a best-in-class end-user experience that can often only be achieved with modern technology. Closed shops and depressed customer demand mean cash flow is tight for Main Street, and large-scale investments are, for many, entirely off the table.

Capital 168

Capital Technology User Experience Strategy 168

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

NOVEMBER 25, 2019

That was one of the main messages from a recent PYMNTS discussion featuring Karen Webster and Vaduvur Bharghavan (he goes by VB), the president and CEO of Ondot Systems. By providing a streamlined user experience, they can add value to the financial institution and the cardholder, putting themselves into the commerce stream.”.

Google 272

Google Fintech Payments Apple 272

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. Other notable features that are almost universally offered by top performers include online ordering via website and curbside pickup options.

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

DECEMBER 13, 2018

Many members first engage with their CU through its website or other online portal. In recent weeks, some CUs have stepped up efforts to make their online offerings more accessible to disabled users. Meanwhile, another partnership could change the way users engage with a CU’s network of ATMs.

Regulation 135

Regulation South Dakota ATM New York City 135

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. Security of transactions, after all, stands as one of the top priorities of online shoppers. So can being redirected to commerce sites that seem shoddy or otherwise untrustworthy. Many Moving Parts. Contextual commerce is not easy. “It

User Experience 100

User Experience UX social media Retail 100

PYMNTS

FEBRUARY 19, 2019

One day — maybe one that has already happened for some PYMNTS readers — we might look back with fondness and nostalgia on that time when chargebacks stood as the main worry merchants and other organizations faced when it came to fraud and risk. Insult Rate. All this is much more than academic, much more than some wish list for the future.

Fraud 169

Fraud Data Maine System 169

PYMNTS

JANUARY 9, 2020

Automotive sales are increasingly going digital – and more consumers are buying more used products of all types online. Answering that challenge will be among the main goals of subscription commerce operators in 2020. According to the report , the deal comes as Carro raised some $30 million in fresh capital.

Nashville 130

Nashville Tennessee Philadelphia Video 130

PYMNTS

JANUARY 22, 2018

Success is now defined by the ability to reach a critical mass of users – consumers or businesses – efficiently and effectively … where time is an important currency, as is the ability to influence and/or control that end user experience. For General Mills, the shift to online, even if tiny, has been a boon for their sales.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

SEPTEMBER 26, 2016

The main goal of cybercriminals is to steal money, and this can be done by stealing consumer identities. But criminals are trying to find ways to take advantage of “card-not-present transactions,” where a user pays online or over the telephone.

Security 100

Security Fraud System User Experience 100

PYMNTS

APRIL 21, 2016

Dickinson said that dealing with a mobile consumer had to start with mobile first and then adapting the banking features and user experiences from there. Taking Uber and translating what’s made it so successful and compelling and applying it to a digital-only bank experience was an exercise in looking through the consumer’s lens.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

APRIL 2, 2019

With more consumers than ever turning to mobile apps for their QSR orders, the competition among online ordering platforms is increasingly fierce. Around the Mobile Order-Ahead World. Some platforms, like Uber Eats, have slashed prices on their mobile apps in an effort to give themselves an edge over other third-party platforms.

Security 152

Security Mobile Branding User Experience 152

Perficient

AUGUST 30, 2022

The four main roles in a squad are: Product Owner: Product Owners define the product vision. because it would impact the user interface and user experience, and thus, the production process. In the road mapping process, we created user stories that were groomed and refined by the whole team.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said.

User Experience 100

User Experience Digital Banking Mobile Apple 100

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. To name but a few. Yes, they do. We have complied a pretty compelling story.

Retail 117

Retail Maine Lending Software 117

PYMNTS

JANUARY 25, 2018

Bolt CEO and Founder Ryan Breslow said that this hyper-fragmentation is the main problem in the payments space today. The user experience suffers, he said, and fraud is still getting through despite all the defenses in place. There may even be multiple systems serving the same function, such as detecting fraud attempts.

Payments 122

Payments Fraud Tools Data 122