Perficient

JANUARY 25, 2023

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs. User experience.

Banking Trends 474

Banking Trends Trends United States FDIC 474

South State Correspondent

FEBRUARY 4, 2025

Goals and Use Cases of a Gen AI Strategy Many banks started off trying to manage their Gen AI strategy and governance by application. In 2025, banks evolved in managing their goals and objectives through use cases. Further to this point, a Gen AI strategy should connect to a banks risk model management effort, should it have one.

Community Bank 195

Community Bank Strategy Community Tools 195

PYMNTS

JANUARY 7, 2021

Talk Android posts a letter from the company in which it says there will be "no immediate impact" to accounts and that users don't need to do anything right now, with their funds housed in FDIC insured accounts with BBVA. And, the company says it wants to make the transition "as smooth as possible" for customers.

FDIC 336

FDIC Google User Experience Lending 336

Perficient

NOVEMBER 17, 2020

IBM Cloud Paks are software solutions that provide a more secured way to move business operations to cloud services. This platform provides a way for users to create customized and digitized applications that cut-down on time spent preforming certain day-to-day tasks. What is IBM Cloud Pak for Automation?

User Experience 294

User Experience Customer Experience Operations Software 294

PYMNTS

DECEMBER 10, 2020

This month’s Deep Dive examines how mobile and contactless payment options are poised to reshape the corporate payments ecosystem as well as how virtual cards can help businesses adapt their operations to the digital-first payments ecosystem that has emerged. . Reshaping Business Payments . Much of the U.S.

Operations 192

Operations Payments Cards Mobile 192

PYMNTS

OCTOBER 28, 2019

The payments industry has been riding the wave of shifting consumer habits and demands, placing the end-user experience at the forefront of new products, services and infrastructure. Those users, both consumers and businesses, aren’t just demanding choice, however. But with the U.S. But with the U.S.

User Experience 101

User Experience Payments Industry Innovation 101

PYMNTS

NOVEMBER 25, 2019

German bank N26 is partnering with financial software firm Eurobase International for its treasury management operations, BobsGuide reported on Monday (Nov. Headquartered in Berlin, N26 will use the Eurobase Siena platform to support its treasury management operations throughout most of the Eurozone, U.K.,

Management 142

Management User Experience Software Operations 142

PYMNTS

APRIL 10, 2020

Intimidated by the scale and cost of a massive technological overhaul, large financial institutions (FIs) may approach their digital transformation (DX) journeys gradually, targeting various areas of operations to modernize one-by-one. “Banks are technology companies,” Rio Tinto recently told PYMNTS. Preparing For The Future.

Technology 360

Technology Company Operations Payments 360

PYMNTS

OCTOBER 28, 2020

Distributed spend management platform Teampay will be integrating with Ironclad , a digital contracting platform, to help connect financial and legal workflows and streamline spend management, according to a Wednesday (Oct. 28) press release. Previously, the release notes, companies needed a contract to be signed.

Management 147

Management Policies User Experience System 147

PYMNTS

JANUARY 20, 2021

Consumers keep demanding a better, more convenient, seamless, secure user experience that makes their lives better. Instant payments are critical to fully delivering on that end user experience, she noted. The Road Ahead. have disappeared from public life.

Online 276

Online Payments User Experience Operations 276

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

PYMNTS

DECEMBER 14, 2020

Massachusetts Mutual Life Insurance Company (MassMutual) has agreed with Stone Ridge Asset Management , which has over $10 billion in assets under management (AUM), for MassMutual to acquire FinTech registered investment advisor (RIA) platform Flourish , according to a press release.

Massachusetts 229

Massachusetts Fintech Survey User Experience 229

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

MARCH 3, 2020

As part of a broader effort to bring the newest innovations to its operations, the National Bank of Fujairah PJSC (NBF) has teamed with blockchain firm Ripple to enable cross-border payments via the RippleNet platform. The technology allows the bank to tap into Ripple ’s cross-border network and improve its user experience.

Payments 250

Payments blockchain User Experience National 250

PYMNTS

MARCH 13, 2020

The bank is making an investment of €30 million in the firm, which automates as well as digitizes management of trade finance transactions for corporate clients from start to finish, according to an announcement. The software aims to bolster service quality, improve the user experience and cut response times.

Software 247

Software User Experience America National 247

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s

User Experience 100

User Experience Digital Banking Customer Experience System 100

Perficient

MAY 28, 2020

With the easy to use interface and unique layer cake design, implementation could be done in a few different ways, so it was fun to discuss how and why each way was best.” — Lindsay Denton , Project Manager, Healthcare. Delivering Work with Real-Life Impact. “My My current engagement is extremely personal. Enjoy Autonomy and Flexibility.

Leadership 467

Leadership Groups Management DC 467

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. Customers engage with companies that demonstrate authentic knowledge of their relationship.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Insights on Business

JULY 17, 2019

In the current complex regulatory environment (see Figure 1), and with growing costs associated with reporting, Know Your Customer (KYC), sanctions and the like, it is important to have effective and user-friendly governance, risk and compliance (GRC) tools that staff will readily adopt and use.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

OCTOBER 31, 2018

It was more than a month ago that eBay started managing payments on its U.S. The eCommerce operator, which released its third quarter 2018 results , said it has intermediated $38 million of gross merchandise value (GMV) so far. Managed Payments. Managed payments also reduced overall costs for sellers. percent of GMV.

Management 134

Management Report Payments Apple 134

PYMNTS

NOVEMBER 20, 2019

“At Citi, we are arming our clients with the technology to enable expansion and sustain growth by automating key aspects of their core operations and improving the end-to-end users experience.”. The Financial Times reported in May that Citi had pointed to the U.S.

User Experience 208

User Experience Operations Meeting Technology 208

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

NOVEMBER 16, 2020

16) to continue helping modernize cloud operations, according to a press release. Marc Huffman , BlackLine's president, chief operating officer and incoming CEO, said the challenges of the pandemic would be enough to force businesses to focus on change. Traditional manual accounting processes are not sustainable.

Analysis 188

Analysis User Experience Risk Management Operations 188

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

SEPTEMBER 6, 2018

corporate expense management solutions provider Fraedom , which was recently acquired by Visa , will be providing its commercial card technology to U.S.-based ” said Uma Wilson, UMB senior vice president and director of product management, in a statement.

Management 100

Management User Experience Cards Mobile 100

PYMNTS

DECEMBER 29, 2020

In a statement , Narmi Co-Founder Nikhil Lakhanpal said the collaborators "focused immensely on the user experience, and added seamless cash management tools, entitlements and various other business-focused functionality.". Finantier Joins Y Combinator With Open Finance Model.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

FEBRUARY 28, 2019

In the new Payments And The Platform Economy Playbook series, powered by Yapstone , PYMNTS examines the latest developments in the platform economy, and seeks to offer a roadmap for managing risks, optimizing rewards and creating a trusted business environment. Airbnb on Payments, User Friction and Security Challenges in a Global Market.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., ” The U.S.’s ’s Open Banking Path.

Lending 233

Lending Data User Experience Fraud 233

PYMNTS

OCTOBER 6, 2020

Lilia Metodieva , managing director at Monneo , told PYMNTS platforms that link solution providers, partners, banks and merchants together can help speed that pivot toward eCommerce with agility as consumer buying patterns remain fluid — and digital. In Europe, the great digital shift is spurring traditional banks to play a bit of catch-up.

Compliance 236

Compliance Online User Experience Payments 236

ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all. That is a staggering statistic clearly pointing to a poor user experience.

User Experience 60

User Experience Mobile Data Las Vegas 60

South State Correspondent

OCTOBER 9, 2024

The Many Silos of Banking While your bank is likely familiar with cross-functional teams composed of stakeholders from various departments, chances are they are primarily associated with projects and not strategy or management. The group sets the methodology and targets for profitability, liquidity, optionality, and interest rate management.

Strategy 195

Strategy Resources Customer Experience Groups 195

Perficient

AUGUST 20, 2020

These may have many components, such as: Organizational Bias: Key members of your management team may have a bias against SEO. Organizational Ignorance: A lack of understanding in the management team may not be your only issue. The discussions that follow will also help you expose management bias.

Google 452

Google Examples Trends Tools 452

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JANUARY 6, 2021

Though the investments in a payments system itself may be huge, the costs of actually managing the transactions (which boil down, really, to data flows) are essentially zero. To get there — to spur increased user adoption — he said that the SPEI user experience has had to improve.

Payments 363

Payments User Experience System Mobile 363

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. Quibi needed to move users above the FBM action line. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JANUARY 25, 2021

The company is betting that all kinds of companies — from FinTechs to eCommerce providers to wealth management platforms and iGaming operators — will adopt PayDirect to facilitate account verification, instant account funding, online payments and instant withdrawals. The challenge is in getting merchants and customers to try it.

Online 300

Online Meeting Payments Cards 300

PYMNTS

JANUARY 31, 2018

That’s a metaphor, of sorts, and a caution for treasury management professionals as they navigate their swivel chairs, swiveling between spreadsheets on their desks, computer screens on desktops and even apps on their phones and tablets. But getting the minutiae of the operations requires being backward- and forward-looking.

Management 116

Management Data social media System 116