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CIBC's Martinez-Moreno sees bank user experience as key to digital transformation

Payments Dive

Leslie Martinez-Moreno, senior manager of user experience and design at CIBC, sat down with Tim Tang of Hughes, to discuss the role of design and user experience in the transformation to digital banking.

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Why Payments Personalization Is Key To Enhancing User Experience For Digital Content Platforms

PYMNTS

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred payment methods, are becoming a standard aspect of digital checkout experiences.

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Why Payments Personalization Is Key To Enhancing User Experience For Digital Content Platforms

PYMNTS

Magazines, newspapers, television networks and other content providers typically offer more uniform interfaces that may not consider their customers’ geographies, content or payment preferences. Kaufman explained in a recent interview with PYMNTS how payment and content customization can impact consumers’ digital user experiences.

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How Mexico’s Central Bank Plans To Move Payments To Digital

PYMNTS

In Mexico, the pandemic is moving the needle toward digital payments — specifically mobile payments — to become more widely embraced by businesses and consumers alike. Call it a way to solve the “chicken and egg” problem that is so firmly entrenched in payments.

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App Store Approach Helps Banks Manage Partners, Speed Digital Transformation

PYMNTS

In an interview with PYMNTS, Avi Cohen , co-founder and CEO of FinTech company The Floor , said boosting digital offerings and bringing new ones to market demands quick decision making as banks seek to improve user experience and user engagement.

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Mastercard Says Odds Favor Instant Payments For Online Gamers And Gamblers

PYMNTS

Consumers keep demanding a better, more convenient, seamless, secure user experience that makes their lives better. And this is happening across many verticals,” Mastercard ’s Senior Vice President of Digital Payments Silvana Hernandez told PYMNTS in a recent conversation. Hernandez said. “We The Road Ahead.

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Accounts Receivable Realigns Its Focus To User Experience

PYMNTS

The last decade of B2B FinTech innovation not only led to an explosion of product options for businesses to manage a variety of processes, including accounts receivable (AR), accounts payable (AP) and accounting. According to McCarthy, the end-users of AR solutions aren’t the only users that technology providers have to keep in mind, either.