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[Analyst Study] Delivering Customer-Centric Experiences for Digital Commerce

Perficient

Scalability: Design experiences with an operational focus that grows with your business. Download the full paper and learn more about how Perficient’s unique digital consulting approach, powered by Episerver’s market-leading DXP, can drive a truly customer-focused commerce experience.

Study 322
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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. But the ASCI study showed a decline of almost 5% in customer sat for internet retailers versus just a 1.3% decline for Department & Discount stores.

Online 421
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Perficient Included in IDC Market Glance: Lending Digital Transformation Strategies

Perficient

Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. The IDC Market Glance offers an overview of the landscape for consumer and small business digital lending. And for good. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354
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How the New Experience Economy Is Reshaping Insurance (Part 5 of 5)

Perficient

Personalization must be genuine – inauthentic marketing attempts are met with scrutiny and amplified on social media with risk to brand reputation and customer loyalty. It is estimated that insurers can automate 50-60% of back-office operations and displace 46% of processing roles.

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Case Study: First Mid Bank Fast-Tracks New Market Entry in Commercial Lending

Discover First Mid Bank's Expansion Success with Our Case Study! Discover how First Mid Bank & Trust fast-tracked market expansion through advanced automation and compliance solutions. Download now to explore the strategic advantages that transformed their operational landscape and secured their future growth.

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Research lays bare the banking issue

Chris Skinner

A new study of the 50 largest banking groups in the UK and Europe has revealed that although profits have increased, future profitability is at significant risk.

Study 294
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Study Shows Strong Relationship Between Credit Score Review and Credit Score Increase

Bank Innovation

candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out. Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D.,

Study 284