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Retail 2021: The Five Things Retailers Should Be Talking About At NRF This Week

PYMNTS

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. COVID-19, of course, didn’t cause physical retail’s steep decline — it just accelerated it. Retail is now about logistics and the last mile.

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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies. But the ASCI study showed a decline of almost 5% in customer sat for internet retailers versus just a 1.3% decline for Department & Discount stores.

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Blockchain Finds New Home In Retail Food Supply

PYMNTS

Food retailers need to embrace a new term: digital traceability. As markets open, they’ll want to know exactly how that piece of cheese was produced, as an example.”. Blockchain can serve to optimize the entire supply chains of many of the markets that Neogen serves.”. And it could be one of the killer apps for blockchain. “We

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Privacy And Personalization Clash For Retailers

PYMNTS

Retailers are facing a personalization paradox. Recent studies are showing counter trends right now that are proving the adage that consumers want what they want — even if it’s a contradiction. Other surveys reinforce the need for personalization at retail. But it also shows that privacy is paramount.

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How Retailers Could Turn Smart Vending Into A $15B Market By 2025

PYMNTS

In the unattended retail space, vending operators are also becoming more aware of the shifting behaviors of their shoppers and the need for swift and digital payment options. The estimated value of the global intelligent vending machine market by 2025 is $15 billion. And digital disruptors are putting a new spin on vending machines.

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New Report: Helping Retail Treasurers Navigate The Digital D2C Shift

PYMNTS

Corporates cannot expect to weather the economic and social changes taking place by virtue of their market clout and mastery of traditional supply chains and distribution channels. This environment requires enterprise-scale companies to forge new digital paths to market and form more direct relationships with consumers and end-users.

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Retail Rents Falling From Manhattan To Los Angeles

PYMNTS

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.