PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. Online Holiday Sales Topped $1 Trillion . The company is rolling out Loyalty Management at a time when online retail sales are booming.

Online 279

Online Management Retail Study 279

PYMNTS

NOVEMBER 5, 2020

From where things stand in Q4 2020 it’s not hard to imagine physical retail going extinct. Noting the ways COVID has permanently changed retailing, CNBC recently reported , “As more and more stores go dark at the mall, some major retail executives are looking to grow outside of it — a tactic they hadn’t touted so publicly before.

Retail 252

Retail Millennials Online Report 252

PYMNTS

JUNE 9, 2020

Physical brick-and-mortar retail was suffering long before the pandemic. Consider the findings of a PYMNTS consumer survey , where 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels.

Retail 230

Retail Mobile Meeting Online 230

PYMNTS

JUNE 17, 2020

The dramatic consumer shift to Digital 3.0 — predicted months ago by the PYMNTS COVID-19 tracker work — is accounting for almost half of the retail growth in the US. It found that eCommerce growth as of May 1 was up 68 percent, surpassing 40 percent of total retail sales. Overall Chinese retail sales of consumer goods dropped 2.8

Retail 231

Retail Online Course Report 231

PYMNTS

NOVEMBER 9, 2020

“We are essentially taking glass doors that were probably underutilized and not asking the retailer for any additional physical space.”. From a business standpoint, we believe that things like sales lift are obviously a really important metric,” Dravenstott said, “and you don't hear that much in brick and mortar retail.

Retail 277

Retail Innovation Video Chicago 277

PYMNTS

NOVEMBER 16, 2020

Rakuten , a Japanese tech company specializing in digital eCommerce solutions for retailers, is introducing a new subsidiary to bolster physical stores. Tentatively called Rakuten DX, the new unit will launch schemes for digital transformation at retailers’ physical shops, Rakuten said in a statement on Monday (Nov.

Retail 217

Retail Tools Online Meeting 217

PYMNTS

NOVEMBER 5, 2020

This in a week that has seen news reports that the world’s largest retailer has terminated its contract — and a 3-year-old automated shelf-stocking experiment — with San Francisco’s Bossa Nova Robotics , having found that existing “human” employees were able to do the same work just as well. Not Just Walmart.

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Retail Trends Technology Operations 272

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. A great example would be buy online, pick up in-store," noted Bachalli. We're in the golden age of B2B eCommerce," he told PYMNTS in a recent interview. Emerging Business Models.

Online 275

Online Marketing Payments Operations 275

PYMNTS

JANUARY 20, 2021

Google Cloud is rolling out Product Discovery Solutions for Retail, a new suite of services that will use artificial intelligence (AI) and machine learning (ML) to help eCommerce firms deliver personalized consumer experiences during a shopping journey’s initial phase. "As Vision API Product Search.

Google 208

Google Retail social media Online 208

PYMNTS

SEPTEMBER 29, 2020

Target’s event, first reported by the Minneapolis Star Tribune, will feature “digital deals on thousands of items, more than double what the retailer offered last year, as it adjusts to the surge of consumers who have shifted to shopping online during the coronavirus pandemic.

Meeting 260

Meeting Training Minneapolis Seattle 260

PYMNTS

SEPTEMBER 13, 2019

Brick-and-mortar retailers are doubling down on digital as they look to staff their stores for the busy holiday shopping season. Those staffers will focus on freight processing and the fulfillment of orders placed online and via the mobile app. They will also fulfill orders placed through the web. In Other Brick-and-Mortar News.

Retail 244

Retail Trends Online Technology 244

PYMNTS

APRIL 21, 2020

The retail bankruptcy watch intensified Tuesday (April 21) as the department store sector was hit by reports of yet another major player looking at that option. Lord & Taylor, now joining Neiman Marcus, is considering a bankruptcy filing as the COVID-19 lockdown continues to decimate non-essential retail. billion in sales.

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Retail Dallas Washington National 220

Perficient

MARCH 3, 2023

Not sure if this means he gets paid back if he doesn’t like the concert, but I’m sure that this online feature was not offered when I used to wait in line to buy concert tickets. Having a teenage son, I also learned that ticket insurance can be added to rock concert tickets.

Meeting 275

Meeting Customer Experience Apple Innovation 275

PYMNTS

DECEMBER 2, 2020

United Parcel Service (UPS) is limiting shipping volume for big retailers like Nike and Gap as a means of keeping up with eCommerce delivery demands, according to a report in The Wall Street Journal on Wednesday (Dec. Retailers are now largely dependent on online sales and home delivery.

Retail 202

Retail Online Meeting National 202

Bank Innovation

MARCH 15, 2018

EXCLUSIVE – Welcome BMO Bolt, Bank of Montreal’s virtual assistant on social media platform Facebook Messenger. The bot, announced today, was created in partnership with conversational banking technology company Finn.AI. BMO customers shouldn't get too excited about handing over control of their financial lives to the bot yet, though.

social media 306

social media Meeting Technology Company 306

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. For instance, she said customers will always want good prices, selection and convenience when they shop.

Branding 220

Branding Online Retail social media 220

PYMNTS

JANUARY 14, 2021

percent of grocery shoppers are ordering groceries online to be delivered at home more now than they did before the pandemic began, while 21 percent are ordering grocery for curbside pickup more than before, and 11.9 percent are ordering groceries online to be picked up in-store more than they did before. Our research shows 22.7

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Meeting Retail Arkansas Millennials 165

PYMNTS

DECEMBER 4, 2020

The hot new thing in “Big Retail” is offering in-house advertising on your website to your vendors – because why get paid only once on a purchase if you can get paid twice? In short, retailers get paid to place the ad, and then get paid again when the merchandise is sold. The Digital Embrace. Enormous Potential.

Retail 216

Retail Trends Branding Groups 216

PYMNTS

DECEMBER 27, 2020

Holiday sales rose this year compared to last but failed to meet many analysts’ expectations and were especially disappointing for brick-and-mortar operators, according to a variety of data sources. The National Retail Federation had forecast an increase for the season, year over year, of between 3.6 22 had online sales reaching $171.6

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Retail US Data Analytics 184

PYMNTS

NOVEMBER 24, 2020

It became the first brick-and-mortar retailer to earn the majority of its revenue from eCommerce as 54 percent of its third-quarter take came from digital channels. “We Fleeting because the company moved its anniversary sale from Q2 to Q3 this year and most of that business was online. So the way we're thinking about it, is we.

Retail 221

Retail US Online Taxes 221

PYMNTS

AUGUST 24, 2020

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. Interior Define is one such company that exemplifies these trends, as highlighted in our case study.

Retail 216

Retail Report Case Study Study 216

PYMNTS

MAY 27, 2020

said bankruptcy could be the future for many retailers as the effects of the pandemic continue to play out. Ross, speaking with CNBC on Tuesday (May 26), said retail and hotel industries were the hardest-hit by the pandemic, and the closures and reduced travel would force closures and bankruptcies beyond those like J.C. And as for J.C.

Retail 181

Retail Columbus Texas Meeting 181

PYMNTS

MARCH 31, 2020

As recently as a few years ago, it was often difficult to get retailers to think seriously about unattended retail as an expansion or extension of their business. That shift in consumer preferences is driving an ever-expanding digitization of the physical retail experience, he noted. While that is a growth area, Layden Jr.

Retail 175

Retail New Jersey Oregon Technology 175

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

AUGUST 17, 2020

The Commerce Department released July’s retail sales last week, showing an increase in seasonally adjusted retail spending – up 1.2 Analysts reported that physical retail sales, seasonally adjusted, were up 2.7 And what we also see is only one part of the retail sales story. percent growth in June.

Retail 335

Retail Branding Online Report 335

PYMNTS

APRIL 10, 2020

There’s a silver lining for at least one retailer amid the coronavirus pandemic. the nation’s largest retail store chain, saw its year-over-year online grocery sales explode last month to reach nearly $900 million, nearly twice the amount seen in March of 2019. The retailer employs more than 2.2

New Jersey 217

New Jersey Retail Meeting Online 217

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

MAY 20, 2020

But mounting concerns about health and safety amid the pandemic have motivated a consistently rising share of shoppers to try ordering their groceries online for delivery. percent of consumers that PYMNTS surveyed had switched to grocery shopping online as of early March, 14.8 Whereas only 3.9 Whereas only 3.9 We found that 38.1

Online 184

Online Millennials Digital Strategies Retail 184

PYMNTS

JUNE 3, 2019

PayPal announced on Monday (June 3) the launch of the PayPal Commerce Platform, which is designed to meet the needs of marketplaces, eCommerce solution providers and crowdfunding platforms. The platform also aims to simplify compliance and help merchants meet the changing regulatory demands in the more than 200 markets in which it operates.

Online 206

Online United States Meeting Tools 206

PYMNTS

SEPTEMBER 29, 2020

Filipino online payments platform PayMongo has come off a funding round with $12 million, according to a press release. By April, when the government had imposed lockdown measures, PayMongo saw thousands of retailers, including small entrepreneurs, restaurants and fast-food chains, signing up for its services.

Payments 300

Payments Capital Online Meeting 300

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

MAY 8, 2020

consumers more frugal, but other individuals are still turning to retail therapy to cope with stresses. Online gambling or gaming is one possible outlet, and the sector may even make it through the pandemic with less financial damage than other industries. Online Gambling Changes . Shopping on mobile devices has increased 7.7

Online 176

Online Industry New Jersey Pennsylvania 176

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

DECEMBER 29, 2020

Avidia — like other banks around the world — has been forced to make numerous changes to its brick-and-mortar and online services to provide proper safety precautions while serving customers. Online innovations . You hear a lot about the new normal and stuff like that, but I really see it as banking at the speed of life,” she said.

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Meeting Massachusetts Tools Digital Banking 195

Perficient

OCTOBER 20, 2020

The goal of each business is to meet and exceed customer expectations by accurately fulfilling orders even when against extreme demand. With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. Businesses Must Shift to Automated and Intelligent Technology.

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System How To Customer Experience Meeting 324

PYMNTS

NOVEMBER 4, 2020

The tie-up connects one of the globe’s top online shopping platforms with one of the globe’s top cloud point-of-sale (POS) firms, according to the announcement. Our customers must move to capitalize on the growing demand for online retail,” Epos Now Chief Growth Officer Barbara Staruk said in the announcement.

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Payments Retail Online Software 222