PYMNTS

JANUARY 18, 2021

Every year for the last 110 years , members of the retail trade group, known as the National Retail Federation (NRF), have assembled to discuss the slate of issues pertinent to its members. COVID-19, of course, didn’t cause physical retail’s steep decline — it just accelerated it. Retail is now about logistics and the last mile.

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Retail Online Maine Branding 309

PYMNTS

JUNE 2, 2020

The past several months have been largely defined in the retail world by merchants and brands making quick digital pivots to stay afloat in an environment that’s gone from “digital sometimes” to “digital mostly.”. When selling online became the only game in town, retailers across the board got very seriously digital overnight.

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Retail Meeting Millennials Branding 142

PYMNTS

NOVEMBER 16, 2020

Rakuten , a Japanese tech company specializing in digital eCommerce solutions for retailers, is introducing a new subsidiary to bolster physical stores. Tentatively called Rakuten DX, the new unit will launch schemes for digital transformation at retailers’ physical shops, Rakuten said in a statement on Monday (Nov.

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Retail Tools Online Meeting 217

Perficient

JUNE 17, 2020

Before the COVID-19 pandemic, retailers were already seeing enthusiasm from customers for more convenient ways to interact during the purchasing process. While some retailers have offered limited order pickup options for some time, this was often limited to certain verticals or a small sub-set of products. The Challenges.

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Retail Strategy System Management 322

PYMNTS

JANUARY 14, 2021

percent of grocery shoppers are ordering groceries online to be delivered at home more now than they did before the pandemic began, while 21 percent are ordering grocery for curbside pickup more than before, and 11.9 percent are ordering groceries online to be picked up in-store more than they did before. Our research shows 22.7

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Meeting Arkansas Retail Millennials 165

Perficient

MARCH 3, 2023

Not sure if this means he gets paid back if he doesn’t like the concert, but I’m sure that this online feature was not offered when I used to wait in line to buy concert tickets. Having a teenage son, I also learned that ticket insurance can be added to rock concert tickets.

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Meeting Customer Experience Apple Innovation 275

PYMNTS

JANUARY 20, 2021

Google Cloud is rolling out Product Discovery Solutions for Retail, a new suite of services that will use artificial intelligence (AI) and machine learning (ML) to help eCommerce firms deliver personalized consumer experiences during a shopping journey’s initial phase. "As Vision API Product Search.

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Google Retail social media Online 208

PYMNTS

NOVEMBER 22, 2020

Despite a recent surge in coronavirus cases, retailers are fighting for a rework and loosening of shopping restrictions before Black Friday and the holiday season. Retailers that sell essential items alongside their other products have been labelled “essential,” giving them an unfair advantage over other stores, some allege.

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Retail Online Meeting Report 270

PYMNTS

NOVEMBER 5, 2020

From where things stand in Q4 2020 it’s not hard to imagine physical retail going extinct. Noting the ways COVID has permanently changed retailing, CNBC recently reported , “As more and more stores go dark at the mall, some major retail executives are looking to grow outside of it — a tactic they hadn’t touted so publicly before.

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Retail Millennials Online Report 252

PYMNTS

JUNE 4, 2020

Instead of flocking back to brick-and-mortar shops, consumers are continuing to shop from the safety of their homes, and are actually buying more online — not less — than they were before the reopening began. consumers are now buying retail goods online as of May 23, compared to 29.2 PYMNTS’ latest survey shows that 35.7

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Online Retail Data United States 137

PYMNTS

JUNE 9, 2020

Physical brick-and-mortar retail was suffering long before the pandemic. Consider the findings of a PYMNTS consumer survey , where 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels.

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Retail Mobile Meeting Online 230

PYMNTS

APRIL 28, 2020

Reinventing retail in the wake of COVID-19 may mean reinventing retail formats. It’s also likely that retailers will see more men in-store than women, and they should consider adjusting inventory to target these shoppers.”. Inventory adjustments will only be part of the post-COVID retail order.

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Retail Survey Maine Meeting 272

PYMNTS

JUNE 17, 2020

The dramatic consumer shift to Digital 3.0 — predicted months ago by the PYMNTS COVID-19 tracker work — is accounting for almost half of the retail growth in the US. It found that eCommerce growth as of May 1 was up 68 percent, surpassing 40 percent of total retail sales. Overall Chinese retail sales of consumer goods dropped 2.8

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Retail Online Course Report 231

PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. Online Holiday Sales Topped $1 Trillion . The company is rolling out Loyalty Management at a time when online retail sales are booming.

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Online Management Retail Study 279

PYMNTS

DECEMBER 2, 2020

United Parcel Service (UPS) is limiting shipping volume for big retailers like Nike and Gap as a means of keeping up with eCommerce delivery demands, according to a report in The Wall Street Journal on Wednesday (Dec. Retailers are now largely dependent on online sales and home delivery.

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Retail Online Meeting National 202

PYMNTS

OCTOBER 24, 2019

A new survey has found that the biggest obstacles hindering online retailers from doing business abroad is fraud prevention, and currency and payment processing. and more than half of online shoppers have already purchased goods outside their country. However, the survey reported that less than half of U.S.

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Survey Fraud Retail Online 101

PYMNTS

DECEMBER 27, 2020

Holiday sales rose this year compared to last but failed to meet many analysts’ expectations and were especially disappointing for brick-and-mortar operators, according to a variety of data sources. The National Retail Federation had forecast an increase for the season, year over year, of between 3.6 22 had online sales reaching $171.6

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Retail US Data Analytics 184

PYMNTS

NOVEMBER 9, 2020

“We are essentially taking glass doors that were probably underutilized and not asking the retailer for any additional physical space.”. From a business standpoint, we believe that things like sales lift are obviously a really important metric,” Dravenstott said, “and you don't hear that much in brick and mortar retail.

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Retail Innovation Video Chicago 277

PYMNTS

NOVEMBER 5, 2020

This in a week that has seen news reports that the world’s largest retailer has terminated its contract — and a 3-year-old automated shelf-stocking experiment — with San Francisco’s Bossa Nova Robotics , having found that existing “human” employees were able to do the same work just as well. Not Just Walmart.

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Retail Trends Technology Operations 272

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. A great example would be buy online, pick up in-store," noted Bachalli. We're in the golden age of B2B eCommerce," he told PYMNTS in a recent interview. Emerging Business Models.

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Online Marketing Payments Operations 275

PYMNTS

SEPTEMBER 29, 2020

Target’s event, first reported by the Minneapolis Star Tribune, will feature “digital deals on thousands of items, more than double what the retailer offered last year, as it adjusts to the surge of consumers who have shifted to shopping online during the coronavirus pandemic.

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Meeting Training Minneapolis Seattle 260

PYMNTS

APRIL 21, 2020

The retail bankruptcy watch intensified Tuesday (April 21) as the department store sector was hit by reports of yet another major player looking at that option. Lord & Taylor, now joining Neiman Marcus, is considering a bankruptcy filing as the COVID-19 lockdown continues to decimate non-essential retail. billion in sales.

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Retail Dallas Washington National 220

PYMNTS

FEBRUARY 3, 2020

Consumers are firing brick-and-mortar retailers from the jobs they held years and decades before. To get their shopping jobs done, consumers are now hiring retailers that make it convenient to do business – anywhere, anytime, through any channel and on their terms. When Buy Online, Pick Up In-Store Goes Horribly Wrong.

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Retail Online Study Meeting 172

PYMNTS

OCTOBER 20, 2020

Grocery stores and other retailers looking to process SNAP EBT payments online just got another tech option as the pandemic reshapes shopping habits. 20) announced that its payment gateway integration for eCommerce platforms now supports SNAP EBT payments made online. Cardknox on Tuesday (Oct.

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Online Payments Retail Security 130

PYMNTS

AUGUST 28, 2019

Retailers seeking to provide rapid deliveries face an ever-moving target as consumers’ definition of speed evolves. A significant share of Generation Z consumers — those aged 18 to 25 — are turning to buy online, pick up in store ( BOPIS ) purchasing models to meet their speed needs. Quick Access and Impulses.

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Retail Online Study Alaska 108

PYMNTS

JANUARY 13, 2021

The pandemic’s onset triggered a mass migration of consumers to online channels to meet their everyday shopping needs, with merchants following suit. Retailers that mainly depended on brick-and-mortar foot traffic had to quickly mobilize distribution services to get their goods to customers. Geocoding's Accuracy And Insights.

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Meeting Los Angeles Resources Online 147

PYMNTS

DECEMBER 4, 2020

The hot new thing in “Big Retail” is offering in-house advertising on your website to your vendors – because why get paid only once on a purchase if you can get paid twice? In short, retailers get paid to place the ad, and then get paid again when the merchandise is sold. The Digital Embrace. Enormous Potential.

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Retail Trends Branding Groups 216

PYMNTS

FEBRUARY 14, 2019

From 7-Eleven to H&M , retailers are adopting digital payments and artificial intelligence (AI) technology to bring more convenient experiences to their customers. These are just some of the ways that these merchants are evolving to meet the commerce and payments needs of the modern-day connected consumer: .

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Retail Online Payments Groups 129

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. For instance, she said customers will always want good prices, selection and convenience when they shop.

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Branding Online Retail social media 220

PYMNTS

OCTOBER 23, 2020

Most retailers survive by staying in tune with customers’ preferences and providing the features and payment methods they crave. eCommerce in April and May accounted for 22 percent of the nation’s retail sales, compared to 11 percent of sales in the same period in 2019. Forty-six percent of U.S. Forty-six percent of U.S.

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Meeting Payments Retail Study 131

PYMNTS

JULY 22, 2020

A new advocacy group dedicated to direct-to-consumer retail was announced this week with representation from Google and several major retailers including QVC, Brooks Brothers and Lane Bryant. It foresees a short-term evolution of retailing to an all-DTC world. The pandemic forced it on to a digital platform in early Q2.

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Google Groups Retail New York City 150

PYMNTS

SEPTEMBER 18, 2020

Online marketplaces are the digital storefronts helping small to mid-sized businesses survive — but adding real-time settlement into the mix can help them thrive. And 60 percent of surveyed firms selling across online marketplaces would take their business to one that offers real-time settlement.

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Online Survey Maine Study 354

Independent Banker

OCTOBER 31, 2022

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. So how are retail banks meeting this challenge? By William Atkinson.

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Banking Trends Retail Trends Community Bank 151

PYMNTS

JANUARY 31, 2019

Flipkart, the Walmart-owned Indian eCommerce player, and Amazon’s Indian unit are having a tough time meeting the deadlines under new eCommerce laws in the country. Under the new rules, foreign eCommerce companies are prohibited from owning a large stake in local online retailers and are prohibited from inking exclusive deals with merchants.

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Meeting Online Retail Operations 129

PYMNTS

MARCH 31, 2020

While the online car sales business has struggled like most non-essential retailers amid the coronavirus pandemic, there are signs of life, according to new research from automotive digital solutions provider Cars.com. Shoppers are handling price negotiations (48 percent) and financing (42 percent) online. automotive industry.

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Online Millennials Survey Tools 141

PYMNTS

JUNE 24, 2019

Retailers are getting smarter about artificial intelligence (AI), and the latest example of that innovative effort comes from Walmart. According to a new report , the retail chain, hoping to reduce checkout theft, is turning to cameras powered by AI, with deployments underway in some 1,000 stores.

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Retail Innovation Examples Online 184

PYMNTS

AUGUST 26, 2019

Supermarkets are turning to automated solutions to help them meet customers’ demands for rapid in-store shopping and delivery. Other grocery companies, meanwhile, have sought to meet demands for accelerated delivery by making use of fulfillment centers equipped with artificial intelligence tools and robotics for fast order preparation.

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Retail Trends Meeting Tools 139