Perficient

OCTOBER 13, 2020

This stifles opportunities at innovation and constrains businesses to continue operating as they were at time of installation, and not instead evolving as their internal processes need to change. When amazon.com couldn’t find existing solutions to meet their CX vision, they built their own. Amazon Connect.

Technology 340

Technology Customer Experience Software Resources 340

Bank Innovation

JANUARY 8, 2020

While chip cards are becoming a mainstay at brick-and-mortar retail checkouts, gas pump payment technology lags behind. Gas station operators who fail to […]. Visa and Mastercard have given U.S.

Cards 259

Cards Meeting Groups Retail 259

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

PYMNTS

JUNE 24, 2020

Whether it’s to support a work-from-home environment or to limit physical contact with paper surfaces, migrating accounts payable (AP) operations to the cloud is a must for organizations large and small today. Meeting SMBs Halfway. ” Offering technologies that can work with what SMBs already have is key.

Meeting 193

Meeting Tools Resources Fintech 193

PYMNTS

NOVEMBER 1, 2020

Sellers have come to find it “crucial” to meeting customers where they live right now, which is through new online transactions during the pandemic. B2B customers have come to expect vendors to have access to digital phases of the buying experience.

Operations 247

Operations Meeting Online Innovation 247

BankInovation

APRIL 12, 2024

based bank INB relies on third-party vendors to build most of its technology, then customizes it to meet the needs of INB its clients. “For For our size, we need a good partner,” Chief Operating Officer Mark Donovan told Bank Automation News. Springfield, Ill.-based

Technology 69

Technology Resources Meeting Operations 69

Bank Innovation

JUNE 11, 2018

In its two years of operation, it has already issued loans totaling over $370 million in Norway and expanded into Finland. While many businesses have goals, few are moving towards them as successfully as Instabank.

Meeting 186

Meeting Technology Lending Operations 186

PYMNTS

NOVEMBER 4, 2020

The following Deep Dive explores the ways in which QSR customers’ ordering and payment habits are shifting, as well as how restaurants are changing their operations to meet consumers’ new payment demands. The Evolution Of Ordering. drive-thrus. Much of the U.S.

Meeting 230

Meeting Payments New York City Denver 230

Cisco

OCTOBER 4, 2022

It is an update to the 2004 Operations book, and links the different processes of Architecture, Infrastructure, and Operations (AIO) into a cohesive framework for auditors to assess. In this booklet the FFIEC discusses the principles and practices for IT and operations, as well as processes for addressing risk respective to IT systems.

Operations 118

Operations Software Risk Management Management 118

PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

Perficient

OCTOBER 29, 2024

Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. Success In Action : Our client wanted to integrate better contact center technology to improve internal processes and allow for personalized, proactive messaging to clients.

Industry 473

Industry Customer Experience Strategy New York 473

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. The Tracker also analyzes how the use of cloud technology can help FIs stay on top of that shift. customers in late May.

Meeting 227

Meeting Mobile Digital Banking Tools 227

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. Everyone likes to talk about the T in operations and technology,” McLaughlin said. That’s how it lives every day, everywhere — the consumer experience is the operation.”. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

BankUnderground

NOVEMBER 2, 2022

Operational risk is rapidly becoming one of the most important threats to the financial system but is also one of the least well understood. But they are only one part of operational risk, which includes losses from any kind of business disruption or human error, including power outages or natural disasters.

Operations 127

Operations Policies System Regulation 127

PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Shifting In-Branch Operations. Digital Technologies Under COVID-19. British FI Nationwide U.K. British FI Nationwide U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

JANUARY 15, 2021

The Hudson Group plans to add Amazon’s Just Walk Out technology to some of the popular convenience stores the chain operates at more than 1,000 North American airports, train stations and other landmarks and tourist destinations. . Checkout-Less Retail Is Becoming A Reality .

Technology 196

Technology Dallas Retail Training 196

Abrigo

JULY 5, 2020

Key Takeaways Credit unions participating in the Paycheck Protection Program (PPP) found that the right technology helped them serve business members when they needed help and also gain new members. Technology can facilitate delivery on credit unions' brand promise of relationship-based services. get started. C&I Loans.

Technology 195

Technology Lending Capital Meeting 195

Bank Innovation

DECEMBER 14, 2018

What is the best way to make solutions for the fintech sector meet the high requirements of challenging customers, especially while every bank is rushing towards digitization? Ever-newer technologies are currently presented by […].

Technology 186

Technology Meeting Trends Fintech 186

PYMNTS

APRIL 22, 2019

Corporate payments still don’t have a clear role in driving the adoption of faster payment technologies and systems in the U.S. Those challenges include the costs of investing in and deploying faster payment systems, understanding and meeting the demand for these technologies, and navigating a shifting operational model of payments.

Operations 159

Operations Payments System Compliance 159

PYMNTS

JANUARY 13, 2021

The pandemic’s onset triggered a mass migration of consumers to online channels to meet their everyday shopping needs, with merchants following suit. Technologies such as geocoding — which converts addresses to latitude and longitude coordinates — have become crucial in improving the delivery experience, Sharma said.

Meeting 147

Meeting Los Angeles Resources Online 147

Bank Innovation

MAY 3, 2019

You may not have heard of the term “Silicon Alley,” but I am sure you are aware of the game-changing financial technology that is emanating from it. Silicon Alley” was initially coined in the mid-1990s as a way to group media startups housed around the Flatiron neighborhood of Manhattan. I hope that doesn’t give you […].

Meeting 282

Meeting blockchain Fintech Financial Technology 282

PYMNTS

NOVEMBER 27, 2020

Many of these consumers have owned and operated firms themselves that rely on manual B2B payment processes, but they are now comparing their businesses’ slow legacy payment methods with the real-time transactions enabled by P2P apps. It is also notable that 50 percent of Zelle’s users are ages 45 and older. percent during Q3 2020.

Meeting 265

Meeting Payments Groups Mobile 265

PYMNTS

APRIL 29, 2020

Banks have not faced issues in fulfilling their obligations to their various customers, Caldeira said, and technology has not proved a hindrance to meeting demand as businesses and individuals look for increased assistance in navigating a new reality of digitally delivered financial services. Bit by bit.

Technology 142

Technology System Meeting Resources 142

PYMNTS

NOVEMBER 18, 2019

It’s a cliché (but a true one) to say that the automotive world, and the culture attached to it, is undergoing a massive, historic change — thanks to digital and mobile technology, and a shift in consumer preferences. Cars and trucks are becoming rolling centers of commerce and payments. Employed Mechanics.

Meeting 163

Meeting Mobile Technology Industry 163

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

PYMNTS

NOVEMBER 5, 2019

Merchant acquiring and payments firm Priority Technology has teamed with Company.com to provide access to its full stack of technology, services and payments solutions to Priority Technology’s clients. Company.com was launched in 2008 to offer businesses a one-stop solution to find trustworthy, vetted resources.

Technology 109

Technology Payments Resources Meeting 109

Gonzobanker

JANUARY 4, 2023

Back in the day, when I was the CIO of a bank, we had a Technology Plan. It was a single document that had every aspect of the bank’s technology goals for the year – hardware, software, vendors, projects (all led by information technology, or IT, by the way) – the entire bank IT budget. John Brunner. digital banking).

Technology 78

Technology System Software Groups 78

Abrigo

DECEMBER 28, 2016

Aside from the accounting firm’s staff, technology likely represents the area where a firm has made its biggest investments over the years, so it makes sense that technology considerations should be included in discussions about possible mergers or acquisitions. Whitman, CPA, president and CEO of Whitman Business Advisors LLC.

Technology 186

Technology Software eBook Operations 186

Perficient

MAY 30, 2024

Representatives from all three lines of defense—operational management, risk management/compliance, and internal audit—attend to present, discuss, and learn about industry shifts that are impacting risk and regulatory compliance. Sessions include a keynote interview with former FBI director James B.

Compliance 221

Compliance Industry New York social media 221

Abrigo

NOVEMBER 13, 2024

Despite borrowing more and tapping credit lines, they're managing leverage and meeting debt obligations, according to Abrigo's proprietary data. They’re borrowing more, but they’re also managing their leverage and meeting debt obligations —even as they feel the pressure of high rates. Business credit line utilization is up.

Lending 195

Lending Meeting Data Risk Management 195

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Many banks and credit unions are operating with legacy systems – whether legacy IT or legacy processes. It will also be able to enlist the vendor’s help in leveraging the technology.

Technology 150

Technology Lending Software Customer Experience 150

South State Correspondent

OCTOBER 9, 2024

People do not know what they don’t know, and you end up with different vendor choices, underutilized technology, various customer experiences, and incongruent end-to-end processes. These working groups or formal committees meet weekly, monthly, quarterly, or as needed to collaborate.

Strategy 195

Strategy Resources Customer Experience Groups 195

PYMNTS

APRIL 16, 2020

As of the end of 2019, eCommerce was about 15 percent of total commerce, Ekata Vice President of Strategy and Operations Arjun Kakkar told PYMNTS in a recent conversation. Another example, he said, is building in biometrics, which meet authentication requirements but greatly speed up the process.

Meeting 170

Meeting Fraud Analysis Data 170

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. I’m excited to see how these innovations can be applied across the insurance value chain.

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

SEPTEMBER 16, 2019

The Group of Seven (G7) countries called the meeting to analyze stablecoins like Facebook’s Libra and JPMorgan’s JPM Coin. As a new technology, stablecoins are largely untested, especially on the scale required to run a global payment system,” Cœuré said in the release. Fnality International was also questioned about its coin.

Meeting 125

Meeting cryptocurrency Conference Policies 125

PYMNTS

SEPTEMBER 26, 2019

data software company Gresham Technologies has announced a collaboration with AccessPay to enable enterprise-to-bank data connectivity. A press release this week Gresham Technologies will deploy the collaboration to strengthen its Clareti Multi-Bank solution by integrating AccessPay’s enterprise-to-bank integration platform.

Technology 108

Technology Software Data Operations 108