PYMNTS

NOVEMBER 19, 2020

This shift has prompted many eateries to rely on emerging tools like artificial intelligence (AI) to better manage various aspects of their operations as consumers transact remotely. The technology is also credited with helping them meet diners’ demands for seamless purchasing experiences as well as enabling them to battle fraud. .

Boston 200

Boston Fraud Meeting Mobile 200

Perficient

JULY 12, 2022

With an increasing comfort with digital technology within financial services, firms must challenge traditional operating models and leverage digital tools to create an authentic relationship and earn (and retain) trust. Salesforce Financial Services Cloud is purpose built to meet the needs of the financial services industry.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. Online marketplaces are starting to employ more AI and machine learning (ML) technologies as competition in the marketplace and sharing economy heats up.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

NOVEMBER 20, 2019

“At Citi, we are arming our clients with the technology to enable expansion and sustain growth by automating key aspects of their core operations and improving the end-to-end users experience.”. The Financial Times reported in May that Citi had pointed to the U.S.

User Experience 208

User Experience Operations Meeting Technology 208

PYMNTS

DECEMBER 29, 2020

To meet the needs of is larger SMB customer base, Radius Bank announced the rollout of its new business banking platform and mobile app for small firms, developed as a result of the Narmi partnership. Finantier Joins Y Combinator With Open Finance Model.

Fintech 308

Fintech Data User Experience Innovation 308

PYMNTS

NOVEMBER 16, 2020

It is now not only a competitive advantage, but an essential requirement for lenders to operate digitally, said Marceau. It's about removing digital friction for the customer, simplifying the user experience, accelerating the time they can access their funds," he said.

Lending 289

Lending Technology Capital Meeting 289

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. All of our research says, especially because of COVID, that we have to meet the buyer where they are.

Cards 235

Cards Online Capital Security 235

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

Insights on Business

JULY 17, 2019

Those who are closest to operational risk – the first line of defense, or “1LoD” – may be working with outdated and inadequate tools. Either way, gaps persist in the ability of staff to use tools effectively, make risk-aware decisions and meet emerging requirements with up-to-date capabilities.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

NOVEMBER 7, 2017

And they are investing heavily in digital operations and initiatives, said Winitz, as “that is where the money is going to be made in the future.”. These juggernauts are looking to outflank other larger financial players or FinTechs. Data Point Number Three: 36 Percent.

Innovation 108

Innovation Meeting Payments Survey 108

PYMNTS

JULY 16, 2019

Banks and merchants are racing to meet the Strong Customer Authentication (SCA) deadline as September 2019 approaches. For other companies, GDPR is the main concern as they move to expand operations within Europe. The company will address these allegations in Austrian court.

Strategy 188

Strategy social media Regulation Retail 188

PYMNTS

OCTOBER 29, 2020

Along with this surge in digital payments’ volume has come a growing demand for seamless payment experiences. Cloud computing technology can help FIs take a significant step toward meeting customer expectations for B2B payments without compromising security, said Swanback. How Cloud Innovations Augment Business Payments.

Payments 213

Payments Fraud Meeting Security 213

South State Correspondent

OCTOBER 9, 2024

These working groups or formal committees meet weekly, monthly, quarterly, or as needed to collaborate. The flow of these meetings roughly follows the “Planning P” cycle ( HERE ). In addition, payments, such as loan processing, have a large impact on bank operations.

Strategy 195

Strategy Resources Customer Experience Groups 195

Perficient

FEBRUARY 24, 2021

Whether you are B2B, B2C, or a strategic blend of the two operating models, your consumers expect seamless user experiences powered by custom technology solutions. Deep offshore talent pools allow teams to quickly scale to meet the specific needs of each unique project. The digital world is global, now, more than ever.

Software 294

Software United States Strategy Industry 294

PYMNTS

AUGUST 13, 2019

The FCA said Tuesday that it will not take enforcement action against firms if they do not meet the relevant requirements for SCA beginning on Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline. Yet this was compliance-ready, not operationally ready.

Compliance 172

Compliance User Experience Fraud Meeting 172

PYMNTS

FEBRUARY 26, 2020

Plus, the talent and experience the Lumin Digital team brings to the table are extremely impressive,” said Rick Hommel, senior vice president, technology and operations at VSECU. . Lumin Digital’s cloud-based banking platform offers members an integrated user experience that is on par with bigger banks.

Vermont 142

Vermont Digital Banking Tennessee User Experience 142

PYMNTS

NOVEMBER 26, 2019

Particularly amid the continuing uncertainty surrounding Brexit, FinTechs are turning to Lithuania to retain their European footholds and operate in a country that supports their innovative ambitions. SatchelPay announced last week that the central bank has given the company the green light to resume operations.) Resuming Operations.

Compliance 182

Compliance Regulation Fintech Resources 182

Perficient

MAY 28, 2020

More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. I see on a day-to-day basis the team going above and beyond to help our client meet their needs. Enjoy Autonomy and Flexibility. Dana Blades , Senior Technical Consultant.

Leadership 467

Leadership Groups Management DC 467

Insights on Business

MAY 8, 2019

These challenges and pressures are only compounded if you are running your operations without an appropriate automated tool and the wide-ranging benefits they can bring. IBM SPM continues to improve customer experience and leverages user experience design (UXD) while applying IBM Enterprise Design Thinking and agile methodologies.

Meeting 96

Meeting Management User Experience Customer Experience 96

PYMNTS

FEBRUARY 21, 2019

Yet, a key component of its growth plan is the expansion of BaaS operations, particularly as Green Dot positions itself to meet the digital-first needs of Generation Z, said Streit. The firm expects full-year operating revenues for 2019 to hit a 10 percent year-over-year increase to between $1.114 billion and $1.134 billion.

Taxes 188

Taxes User Experience Cards Operations 188

PYMNTS

DECEMBER 29, 2020

While FinTechs and neobanks add value by focusing their attention on the user experience and business logic, their value isn’t being added in building better compliance functionality. “So To that point, he said with the prospect of open banking, legacy lenders should use their compliance expertise to become a point of trust. “The

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

DECEMBER 12, 2018

Financial institutions are in the midst of becoming more mobile, with many of those legacy operations opting to — or at least considering — working more closely with FinTech providers to upgrade services, retain customers and acquire new ones. The debut of 5G promises to add another tool that can aid such efforts. What does that mean, then?

Fintech 211

Fintech Mobile Analysis Technology 211

PYMNTS

JANUARY 26, 2021

Will businesses continue to rely on video conferencing, or will they flock back to the airport for in-person meetings? Regardless of what the landscape looks like going forward, SMBs will continue to demand the flexibility, cost savings and optimized user experience opportunities that their larger corporate peers have at their disposal.

Marketing 208

Marketing Management User Experience Tools 208

PYMNTS

MARCH 17, 2020

While user experience is key, these tools must also be agile enough to rise to small- to medium-sized businesses’ (SMBs’) digital-native foundations. But when platforms can promote automation without adding complexity to the user experience, these technologies will be able to find traction within SMBs everywhere.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

AUGUST 12, 2020

People love their sports teams, and much of that feeling is carried fan-to-fan in packed stadiums where the electricity of competition and comradery meet overpriced hot dogs and beer for an incomparable in-person shared human experience. One of the things that we’ve focused on as an organization is a seamless user experience.

User Experience 225

User Experience New Hampshire San Francisco Oakland 225

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. A stand-up meeting should occur daily, and be a high-level, fifteen-minute meeting that allows each project contributor to give a brief update on their latest progress.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

FEBRUARY 13, 2020

Meeting the needs of both buyers and suppliers is becoming increasingly easy thanks to technology sitting in between accounts receivable (AR) and accounts payable (AP) departments. Supply chain finance, he said, can be an effective way to meet the needs of both AP and AR operations.

Payments 161

Payments Management Chicago Meeting 161

PYMNTS

APRIL 23, 2020

As one-person operations, they often lack the resources and know-how to manage professional finances in a compliant and efficient way, yet they have more complex tax, payments and cash flow management needs than the average individual. Dan Hogan, chief financial officer and chief operating officer of newly-launched U.K.-based

User Experience 141

User Experience Management Taxes Fintech 141

Bobsguide

OCTOBER 9, 2022

“We can provide intuitive, easy-to-use access to many products and user journeys through a single platform, reducing complexity and friction for our customers and providing a truly differentiated user experience.”. We look forward to hearing more about how Finastra is enabling banks to provide differentiated user experiences.”.

User Experience 121

User Experience US Lending Meeting 121

Accenture: Banking

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. Also, it creates an opportunity to unite internal stakeholders all across the C-suite to different lines of business.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

PYMNTS

NOVEMBER 23, 2020

as the technology and use cases have changed from peer-to-peer to B2B, [businesses say they are] willing to pay [for RTP] – but when the rubber meets the road, we've seen that adoption is much slower than the research shows, much to my chagrin.”. Even B2B payments now need to be delivered with a better user experience, and much work remains.

Data 143

Data User Experience Fintech Lending 143

Accenture: Banking

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

PYMNTS

JUNE 2, 2020

Consumers are now leaning heavily on digital banking to meet their financial needs. FIs are meeting these shifting customer demands by adding functionalities to their online offerings that were previously available only in branches, such as account openings and loan applications,” the Tracker states.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

Jack Henry

APRIL 9, 2014

In the early 1990’s, the owner of the small commercial bank where I served as the Data Processing Officer decided to shake things up a bit by removing a relatively popular head of operations and replacing him with the Vice President of Marketing. I remember the first meeting with our newly crowned leader. Marketing !

UX 95

UX User Experience Online Operations 95

PYMNTS

SEPTEMBER 9, 2019

One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. When a user wins a big amount, they want to be able to withdraw their winnings as quickly as possible. Lack of confidence will lead to lower tax revenues.”.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

APRIL 2, 2018

Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he recently told PYMNTS.

blockchain 171

blockchain Lending User Experience Mobile 171