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The obituary for brick-and-mortar retail has been written many times. Retailers need to seize the moment when shoppers return gifts. Preparing for returns is a best practice; leveraging returns intelligence to inform product development and new customer acquisition strategies is next-practice retail.”. Consumer Trends.
Given the “Amazon effect” that has blown through retail like a cold wind over the last decade or so, many speculated that the Kohl’s attempt to boost foot traffic was about to go down in history as inviting the fox to guard the henhouse. “This is the quintessential Kohl’s shopper we want to see in the future,” she said. .
Omnichannel features are becoming more crucial as tech-savvy millennials gain more spending power and influence, according to the PYMNTS Enterprise Retail Grocery Report. Nearly 17 percent of consumers say having the ability to scan and pay with a mobile phone is the most important factor when choosing a grocery retailer.
Millennials are also more likely to go the do-it-yourself (DIY) route than consumers from other age groups. Almost three quarters — or 73 percent — of millennials are doing DIY home improvement. Products in the box come from brands such as Milwaukee, Ryobi and Gorilla Glue as well as Varathane, Watco, Everbilt and 3M.
Cohen owns a national distribution network and deals with some of the nation’s biggest retailers. His aim is to change the way that the thousands of cases of retail goods are stored, handled and hauled. But it’s not just the retailers trying to cut costs who are embracing technology.
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