PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. Mobile apps are particularly popular among Gen Z consumers, with nearly half using them to learn about financial products.

Video 224

Video social media Millennials Data 224

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. An AI-Powered Visual Shopping Experience For Millennials, Gen Z. Around the Payments And The Platform E conomy.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 26, 2017

It seems that most every industry these days is vying for millennial dollars and devotion. For an industry where millennials are projected to spend nearly $800 billion in 2017 (that’s 7 percent more on monthly food budgets than average Americans), restaurants are hankering to pull out all the stops to get millennials to order — in or out.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

MARCH 28, 2016

The younger the procurement official, the more likely they are to migrate towards digital channels, like websites and social media platforms, to source goods and services for their companies. That’s according to new research from Sacunas, which found that a new generation of professionals is shaping the evolution of eProcurement.

Millennials 100

Millennials social media Survey Case Study 100

PYMNTS

FEBRUARY 25, 2020

Mobile Cards: Make or Break? One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 316

Millennials social media Innovation Study 316

PYMNTS

APRIL 27, 2017

Just as marketers started to get the hang of this newfangled “millennial” crowd, the next generation comes along to shake things up with different values, preferences and spending patterns. Some call them Generation Z, some call them post-millennials. But the real surprise here comes from post-millennial media viewing numbers.

Millennials 104

Millennials social media Survey Video 104

PYMNTS

JANUARY 10, 2020

They want convenient booking tools, fast payment methods and secure reservations when planning their trips, and these needs have not changed much as millennials have come of age. Millennials and younger generations are digitally minded and want to interact with brands that can answer their personal requests through online and mobile channels.

Millennials 131

Millennials social media Mobile Payments 131

PYMNTS

JUNE 16, 2016

A lot of fuss is made over millennials and their proclivities toward things being easy. So, when it comes to something like digital banking , it’s not so much about finding what’s easy as it is about finding what service best meets millennials’ needs. Millennials to big banks: No thanks ….

Millennials 100

Millennials Mobile Digital Banking US 100

PYMNTS

JANUARY 17, 2020

Some have become so popular that they even have fan pages on social media platforms. However, there is one shopping channel in which BNPL may be able to help retailers and additional providers generate much more revenue: mobile. BNPL Could Solve Mobile Shopping Hardships .

Mobile 130

Mobile social media Retail Study 130

PYMNTS

JUNE 29, 2018

That bet could complicate, in a positive way, some of the general ideas out there about the preferences of millennial consumers. The integration of such tools is designed with those millennials in mind, part of the company’s effort to gain more revenue from a new generation of drivers. Winning Millennial Loyalty.

Millennials 101

Millennials social media Marketing Branding 101

PYMNTS

MARCH 4, 2017

Millennials as a generation are probably the most speculated and talked-about generation in human history. More seriously, millennials are increasingly viewed as a generation a bit in peril. Millennials Bowl. As it turns out, millennials love sriracha, yoga pants, Netflix, chilling, Snapchat and bowling. There are 75.4

Millennials 100

Millennials Mobile social media US 100

Bank Innovation

MAY 1, 2016

Robinhood: On Target Launched in December 2014, Robinhood is a zero-fee stock trading app that quickly gained popularity among financially ambitious millennials. Robinhood was paid the enormous compliment of having “cracked the millennial code” by none other than Jay Sidhu, CEO of Customers Bank and founder of BankMobile.

Millennials 240

Millennials social media Operations Cards 240

PYMNTS

OCTOBER 16, 2019

The company has raised $2 million to build out these products, including dashboard cameras that allow for safer social media connectivity while driving. Bringing self-driving cars to the world of public transportation is a different story, however, according to Joe Moye, CEO of autonomous mobility company Beep.

Millennials 191

Millennials Fraud social media Study 191

PYMNTS

JULY 13, 2016

Move over millennials , there’s a new kid in town that is about to become nearer and dearer to retailers’ hearts: Gen Z. 64 percent of Gen Zers like to pay with cash, as opposed to credit or debit cards or mobile payment apps. Other interesting findings of the survey, which involved 2,000 U.S.

Study 100

Study Millennials Retail social media 100

Payments Source

MARCH 19, 2017

The rapid advancement of social media platforms into the payments and finance markets, as well as millennials' devotion to apps like Venmo, were major factors driving a 47% increase in the U.S. digital person-to-person payments market last year.

social media 68

social media Millennials Report Marketing 68

PYMNTS

DECEMBER 1, 2016

More than one out of four millennials carry less than $5 cash with them. And according to another study, nearly 20 percent of millennials have not used cash in two months. With a fifth of millennials already rarely using cash, it is clear that this is happening relatively rapidly,” said Kalle Marsal, CMO of Mitek.

Millennials 100

Millennials Trends Study Groups 100

Insights on Business

JUNE 14, 2017

; increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. They are tech savvy, mobile and social. More than ever – millennials seek customized experiences without a corresponding increase in prices.

Marketing 156

Marketing social media Millennials Customer Experience 156

Payments Source

MARCH 4, 2019

The bank-run Zelle P2P network was designed without the social media-esque touches that made Venmo a hit among millennials. And as one might expect, half of all new P2P users are 45 and older.

Millennials 84

Millennials social media Online Mobile 84

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low. So why not?

social media 166

social media Millennials Online Fraud 166

Bank Innovation

DECEMBER 18, 2018

Invest in mobility Any millennial will […]. As a result, every investment has to count, and every piece of content has to make an impact. Today we’re discussing five keys to effective financial content marketing that can help your institution get plenty of bang for its buck.

Marketing 170

Marketing Millennials Community Mobile 170

PYMNTS

MAY 4, 2017

Among the more popular players in the P2P space is Venmo, a mobile payment platform owned by PayPal. Earlier this year, Bank of America became the first major financial institution to introduce Early Warning’s Zelle into its mobile app as a way to compete with Venmo in the P2P space. million P2P transactions totaling $1.2

social media 104

social media Payments Millennials Mobile 104

PYMNTS

DECEMBER 24, 2019

Recent social media sales i nnovations and a robust economy further the dominance of online shopping. Millennials’ buying habits have increased both Black Friday and online sales, and they continue to shape branding and in-person consumer engagement trends.

Retail 186

Retail social media United States Millennials 186

PYMNTS

NOVEMBER 30, 2020

They use their mobile devices for everything from checking the weather to posting on social media to pulling up real-time maps and using them to navigate to new destinations. This is especially true for Generation X and millennial consumers, at 37 percent and 36 percent, respectively.

Fraud 171

Fraud Data social media Millennials 171

Bank Innovation

JUNE 6, 2016

Two months in, Lenny – millennial-focused mobile lending app – is ready to hit the market with new budgeting and billpay products. Launched mid-March, Lenny’s goal is to help millennials build credit scores while still in school, with loans up to $10,000 and 0% interest (if paid on time). So far, Read More.

Lending 150

Lending Millennials Mobile Marketing 150

Accenture

MAY 7, 2019

This got me thinking—in the Instagram and Facebook era of instant online gratification, just how important is the ability to create a relationship with a bank at the swish of your mobile? And it’s not just millennials who are thinking of jumping ship. However, this isn’t just a frustration for your average millennial.

Customer Experience 262

Customer Experience Online Millennials social media 262

PYMNTS

MAY 23, 2017

A recent survey by American Express shows that, unsurprisingly, millennials have the biggest appetite for digital dining experiences, from ordering take-out through a mobile app to ordering and paying through a kiosk at their table to tweeting what they’re eating.

Survey 103

Survey Millennials social media Mobile 103

PYMNTS

JANUARY 20, 2020

That’s understandable, given how viciously email, texting and other forms of digital and mobile communication have displaced actual writing — which, of course, would seem to reduce the need for actual stationery products. Millennials to the Rescue. The move has much more to do with the decline of handwriting, of course.

Retail 183

Retail Millennials Cards social media 183

PYMNTS

MARCH 8, 2017

While millennials aspire to seek out meaningful experiences, they don’t necessarily have the spending power that enables them to do so. While on the other side of the coin, there are millennials who like to go out in groups, with budgets that may be more restricted but with time to go out more frequently.

Millennials 101

Millennials Boston social media Groups 101

Bank Innovation

MAY 16, 2016

Personal finance management and investment apps — Level Money, Acorns and the like — have gained popularity among millennials, who seem to enjoy the added control over their finances through smartphones. But on the investor side, the hype over these apps is cooling off, according to Tanya Ladha, senior manager at Read More.

Millennials 210

Millennials Management social media Operations 210

PYMNTS

AUGUST 17, 2017

While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry.

Retail 127

Retail social media Online Mobile 127

PYMNTS

APRIL 20, 2018

As Facebook tries to bring post-millennials onto its platform, the social media network appears to be at work on a feature geared toward high school students. The mobile app can be downloaded on a tablet or smartphone, activated and then controlled through a parent’s account.

social media 104

social media Millennials Video Mobile 104

PYMNTS

DECEMBER 11, 2019

The company has partnered with instant credit provider Paidy to give Japanese consumers another way to pay on its online marketplace, and has made adjustments to its mobile wallet and payment options in India. Technology and social media company Facebook is also growing more involved in the sharing economy.

Marketing 132

Marketing Millennials social media Case Study 132

NCR

JUNE 8, 2016

Perhaps the most important and impactful way credit unions can attract and retain millennial members is through social engagement. Did you know that one in every five mobile minutes is spent on either Facebook or Instagram? People, especially millennials, don’t want to wait for answers when using social platforms.

social media 40

social media Millennials Strategy Industry 40

Bank Innovation

JANUARY 30, 2019

s robust marketing strategy for its retail bank has paid off, as the bank today reported that half of its new retail customers were millennials. Of Ally Financial’s 230,000 new retail deposit customers via its retail side, Ally Bank, 126,500 were millennials, according to bank’s earnings report released today. Ally Financial Inc.’s

Retail 170

Retail Millennials Marketing Strategies Strategy 170

PYMNTS

FEBRUARY 14, 2020

We’re seeing signs that a modern retail approach – with online and mobile channels, deep content, live chat sommeliers and convenient delivery – is appealing to all ages and levels of wine sophistication.”. One-third of Wine.com’s revenue came from mobile devices, growing 30 percent in 2019.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150