PYMNTS

DECEMBER 2, 2016

Pepper, the mobile banking app by Israeli Bank Leumi, is aiming to lure millennials to the service by teaming up with Playbuzz, the digital authoring platform. The goal is to improve the user experience and boost engagement by providing personalized content, noted the report.

Mobile 100

Mobile Millennials Survey User Experience 100

PYMNTS

DECEMBER 26, 2016

Here is the response from Sarah Clark, general manager, identity, Mitek … Payments 2016: The Year Mobile, Biometrics And Trust Converged. As payments continue their digital and mobile transformation, 2016 became the year that new methods of identity verification and authentication in the mobile channel became critical to success.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

AUGUST 9, 2019

Some pick up their mobiles phones to check Instagram or Facebook, while others open an app to check the weather or the headlines from their preferred news outlets. But there isn’t one, universal mobile app that consumers can rely on to help them do it all. Then, there are Bridge Millennials.

Data 155

Data Millennials Google Apple 155

PYMNTS

MARCH 17, 2020

While user experience is key, these tools must also be agile enough to rise to small- to medium-sized businesses’ (SMBs’) digital-native foundations. But when platforms can promote automation without adding complexity to the user experience, these technologies will be able to find traction within SMBs everywhere.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

APRIL 2, 2019

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay for food today. This increased demand for mobile ordering means quick-service restaurants (QSRs) must focus on offering a seamless mobile experience if they want to retain customers.

Security 152

Security Mobile Branding User Experience 152

Insights on Business

JUNE 14, 2017

; increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. They are tech savvy, mobile and social. More than ever – millennials seek customized experiences without a corresponding increase in prices.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

OCTOBER 15, 2018

Mobile movements. was the migration of consumers to mobile shopping and banking transactions. percent of consumers now prefer to bank via mobile apps. This will become increasingly important as more business is conducted online, where convenience and user experience are valued over almost all other elements.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

APRIL 2, 2018

Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he recently told PYMNTS. “In

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Traditionally, banking was a conservative industry with relatively high barriers to entry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Celent Banking

OCTOBER 10, 2016

A couple weeks ago I attended the Mobile Banking and Payments Summit in NYC for the first time. Consumers can misunderstand mobile wallets : Many users of Apple Pay, for example, have a poor understanding of how the system actually works, with many assuming Apple is in control of their card details.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

SEPTEMBER 15, 2020

That number climbs to 38 percent among baby boomers, 74 percent for Generation Xers and 85 percent for millennials and Generation Z consumers. Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers. And the share of digitized consumers only goes up as ages go down.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

JULY 3, 2019

“Our ambition with Joko is to build a strong brand, a product used by millions of people that retailers reward on a daily basis, by putting technology at the service of the user experience,” said Xavier Starkloff, Joko CEO and co-founder, according to EU-Startups.

Cards 135

Cards Fintech Retail User Experience 135

PYMNTS

DECEMBER 3, 2019

Banks and credit unions (CUs), at least in North America, have not usually been at the forefront of rich consumer experiences and engagement, but the rise of mobile payments and mobile banking services is starting to alter that reality, he noted. A recent PYMNTS study of 1,037 mobile-using consumers in the U.S.

Mobile 137

Mobile social media Millennials Exercises 137

PYMNTS

DECEMBER 18, 2018

When you think about millennial couples today, they are unlike any previous generation. They live on their mobile devices. Apart from selection, Zola also claims its ability to pull and analyze consumer data is critical to building the right user experience and forecasting future sales.

New York City 166

New York City Branding Millennials User Experience 166

PYMNTS

DECEMBER 12, 2016

As to how mobile changes gifting, Jain noted that mobile has “absolutely brought a whole new dimension to gifting. And, he noted, the integration of things like location-based services can remind these users of when to use their gift cards. Mobile technology has also helped to make the transactions more secure, continued Jain.

Cards 100

Cards Mobile Branding Retail 100

Bobsguide

SEPTEMBER 8, 2016

bobsguide spoke to Carmela Gomez Castelao, Head of International Transaction Services at BBVA, about banking transformation online and to mobile. With digital natives and millennials soon to account for the majority of the population worldwide, financial institutions need to ensure that products and.

User Experience 60

User Experience Millennials Mobile Online 60

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Mobile 45

PYMNTS

JANUARY 31, 2018

The price can be a heavy one to pay, as 31 percent of respondents reported having a negative view of their financial institution after abandoning a mobile banking activity. Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base.

Online 153

Online Security Course Mobile 153

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

BankNXT

DECEMBER 5, 2016

Shaun Weston talks to Sarah Clark from Mitek about mobile security and the habits of the millennial generation when it comes to mobile financial services. Sarah Clark from Mitek on millennial habits and mobile security on BankNXT.

Millennials 40

Millennials Security Mobile User Experience 40

PYMNTS

MAY 4, 2017

Among the more popular players in the P2P space is Venmo, a mobile payment platform owned by PayPal. Earlier this year, Bank of America became the first major financial institution to introduce Early Warning’s Zelle into its mobile app as a way to compete with Venmo in the P2P space. million P2P transactions totaling $1.2

social media 104

social media Payments Millennials Mobile 104

PYMNTS

JANUARY 3, 2017

And of those 500 users, 38 percent said card usage is driven by how much cash they have on hand; another 25 percent said their choice to use plastic is driven by the rewards that come with those chosen payment methods.

Retail 137

Retail UX Cards Branding 137

PYMNTS

APRIL 2, 2019

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay for food today. This increased demand for mobile ordering means quick-service restaurants (QSRs) must focus on offering a seamless mobile experience if they want to retain customers.

Security 100

Security Mobile Branding User Experience 100

PYMNTS

JANUARY 14, 2019

Aided and abetted by mobile devices, apps and payments and logistics innovations have substantially improved the consumer’s digital shopping experiences. At the same time, their in-store experiences have gotten less reliable. And it did so via a channel that was not at all conducive to a digital shopping experience.

Retail 198

Retail Online Mobile Data 198

PYMNTS

DECEMBER 18, 2018

Now, mobile and connected devices blur those lines. On the one hand, he noted, voice and voice commerce tech is, in some ways, a technology designed by millennials for millennials — in the sense that all experiences need to be mobile and social.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

NOVEMBER 19, 2019

For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. That applies to younger consumers, including millennials , Geeslin noted. In fact, their slogan for the card is “Created by Apple, Not a Bank?.”

Cards 140

Cards Apple Data Innovation 140

PYMNTS

OCTOBER 16, 2017

Notable players in the space include eBates and Checkout 51, both of which offer to deliver cash back earnings to shoppers by issuing paper checks (or disbursement through a PayPal account, for eBates users). The paper check format doesn’t work for the millennial consumers using the service, he explained. The reason?

Millennials 101

Millennials Branding Cards Retail 101

PYMNTS

JANUARY 17, 2018

That’s not necessarily by choice — millennials move around a lot, and it’s not always practical to take bulky furniture with them, even if they would have liked to keep it. Still, Fischel-Bock sees the potential for AR solutions — that is, once the user experience matures.

Mobile 100

Mobile User Experience Millennials Branding 100

PYMNTS

JULY 18, 2019

As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”. In exploration of just who those natives might be, he explained, “These are the kids that actually have been born with a mobile device in their hand. That bifurcation comes, said DeRosa, as demographics shift.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

FEBRUARY 27, 2019

Millennial consumers probably wouldn’t be so generous. Roughly 84 percent of consumers surveyed prefer the debit card to a mobile phone number or email alias. There might be one word that consumers would use to describe the state of disbursements in early 2019: mediocre. on a scale of 100.

US 134

US Cards Millennials Payments 134

PYMNTS

OCTOBER 18, 2017

It is relatively simple for competitors to play catchup on attributes such as screen size on a mobile device. With a more modern and agile IT infrastructure in place, a small bank can examine how to manage compliance while fostering better user experiences in a low-cost operating environment, Wain explained.

Innovation 140

Innovation Compliance Strategy Community Bank 140

PYMNTS

JANUARY 2, 2017

The spring brought coverage of mobile advertising and payments on the go at food trucks as small, smart device-powered businesses, and in the fall, we looked at the biggest trends in digital security at the annual Money20/20 Conference in Las Vegas. Chime also makes an effort to reach millennials where they already shop.

Retail 123

Retail Millennials blockchain Mobile 123

BankNXT

JULY 19, 2016

Gordon Hui on how social media techniques could help banks improve their relationship with the millennial generation. Can Snapchat and Facebook help banks solve their millennial problem? on BankNXT.

Millennials 40

Millennials social media User Experience UX 40

PYMNTS

MARCH 22, 2018

“The visual display brings assurance to the end user about the information that’s available so they can discern what step they’re going to take,” Riddle said. Visual supports a seamless user experience. We wanted to test that and play with the Echo versus the Echo Show to create an omnichannel experience.”.

United States 116

United States Payments User Experience Millennials 116

PYMNTS

MAY 17, 2018

The Tech Adoption Index also revealed that most small business decision-makers between the ages of 18 and 34 use mobile apps to run their businesses; less than a quarter of those aged 55 and 56 said the same, however. According to Laughlin, one of the biggest reasons that software goes unused is because of a poor user experience.

Software 119

Software Survey Tools Technology 119

PYMNTS

JANUARY 22, 2018

Success is now defined by the ability to reach a critical mass of users – consumers or businesses – efficiently and effectively … where time is an important currency, as is the ability to influence and/or control that end user experience. Without the membership fee, using mobile and with door-to-door delivery.

Innovation 135

Innovation Online Branding El Paso 135