PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

Video 224

Video social media Millennials Data 224

PYMNTS

AUGUST 25, 2019

Kohl’s is teaming up with the social media giant to uncover emerging brands that millennial shoppers consider cool. In another attempt to reach millennials, Kohl’s partnered with Popsugar to launch a clothing line last September. Facebook-curated brands launch in 2020.

Millennials 133

Millennials Data social media Branding 133

PYMNTS

FEBRUARY 7, 2017

While most millennials were brought up in the age of the computer, baby boomers can remember a time when they weren’t surrounded by technology. It’s a peculiar dichotomy to compare millennials to their parents’ generation, the baby boomers. percent, millennials (who are in part to blame for this) aren’t the main contributing factor.

Millennials 100

Millennials social media Boston New York City 100

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”.

Study 196

Study social media Millennials Retail 196

PYMNTS

APRIL 27, 2017

Just as marketers started to get the hang of this newfangled “millennial” crowd, the next generation comes along to shake things up with different values, preferences and spending patterns. Some call them Generation Z, some call them post-millennials. But the real surprise here comes from post-millennial media viewing numbers.

Millennials 104

Millennials social media Survey Video 104

PYMNTS

DECEMBER 10, 2020

It’s also a play to capture TikTok’s Gen Z and millennial audience. So it’s no surprise that Instagram is making moves to replicate TikTok’s most popular features — especially in areas where TikTok hasn’t already amassed a strong foothold, like Brazil,” says social media fan site Later. “In Comscore data says the share of U.S.-based

social media 257

social media Video Branding Online 257

PYMNTS

OCTOBER 1, 2019

A new report by the Federal Trade Commission (FTC) has revealed that millennials are 25 percent more likely to report losing money to fraud than consumers ages 40 and over. Online shopping fraud reports include complaints about items that are never delivered or are not as they were advertised.

Millennials 101

Millennials Fraud social media Online 101

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch.

Millennials 316

Millennials social media Innovation Study 316

PYMNTS

MAY 22, 2017

Capturing the ever-changing mindset of millennials can seem like a continual headache for retailers. From sales shifting to more online shopping to more integrated in-store demands, the retail world has been refining its approach to attract and maintain tech savvy shoppers.

Millennials 100

Millennials social media Retail Online 100

PYMNTS

DECEMBER 18, 2020

Social media-focused clothing reseller Poshmark became the latest platform company to file for an initial public offering (IPO) this week, hoping to catch an IPO wave that saw big first-day pops recently for Airbnb and DoorDash. In doing so, we bring the power of community to buying and selling online.

social media 232

social media Online Millennials Training 232

PYMNTS

JANUARY 10, 2020

They want convenient booking tools, fast payment methods and secure reservations when planning their trips, and these needs have not changed much as millennials have come of age. Millennials and younger generations are digitally minded and want to interact with brands that can answer their personal requests through online and mobile channels.

Millennials 131

Millennials social media Mobile Payments 131

PYMNTS

DECEMBER 24, 2019

More customers are shopping online, as well, as retailers offer improved web platforms. (58 58 percent of sales growth from 2018 occurred online. Recent social media sales i nnovations and a robust economy further the dominance of online shopping. 14, with $28.1 billion; and Cyber Monday, with $19.1

Retail 186

Retail social media United States Millennials 186

Bank Innovation

MARCH 16, 2016

Millennials hate credit — but a new service called Lenny is out to change that. Lenny is meant for mobile (of course) and launched today in California. It will reach Texas, Florida and New York in the next 10 to 12 months, according to the company, which claims that, in less than three Read More.

Millennials 150

Millennials Mobile Florida Lending 150

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 166

social media Millennials Online Fraud 166

Accenture

MAY 7, 2019

This got me thinking—in the Instagram and Facebook era of instant online gratification, just how important is the ability to create a relationship with a bank at the swish of your mobile? And it’s not just millennials who are thinking of jumping ship. However, this isn’t just a frustration for your average millennial.

Customer Experience 262

Customer Experience Online Millennials social media 262

Abrigo

OCTOBER 3, 2014

Not being prepared for the change in the workforce may set back some firms, “but by the same token, that presents opportunities for those individuals in that X, Y or Millennial category,” Thomas says. Image source: Rubiks.com. Blog Accountant'

New Jersey 270

New Jersey social media Industry Regulation 270

Bank Innovation

MAY 1, 2016

Robinhood: On Target Launched in December 2014, Robinhood is a zero-fee stock trading app that quickly gained popularity among financially ambitious millennials. Robinhood was paid the enormous compliment of having “cracked the millennial code” by none other than Jay Sidhu, CEO of Customers Bank and founder of BankMobile.

Millennials 240

Millennials social media Operations Cards 240

PYMNTS

NOVEMBER 27, 2018

More than 165 million Americans shopped online or in stores during the period from Thanksgiving through Cyber Monday , surpassing the 164 million estimate the National Retail Federation (NRF) provided before the shopping event. Older millennials and Generation Xers spent the most, with their average purchase sizes coming in at $413.05.

Millennials 149

Millennials social media Retail Survey 149

PYMNTS

JULY 13, 2016

Move over millennials , there’s a new kid in town that is about to become nearer and dearer to retailers’ hearts: Gen Z. Interactions’ study found Gen-Z shoppers to be extremely “digitally savvy,” although 64 percent of them shop primarily in stores rather than with online merchants.

Study 100

Study Millennials Retail social media 100

Abrigo

APRIL 29, 2015

The score: If your online presence could use an overhaul, take action and check off the relevant boxes, ensuring that your site not only accurately reflects the work that you do, but also your firm’s brand. Generation X and Millennials increasingly supplement their online research with social media searches.

social media 150

social media Online Millennials Branding 150

PYMNTS

JULY 7, 2017

Yes, those born between 1994 and 2002 are starting to push millennials over in terms of shaping commerce and eCommerce trends. It also found that while 50 percent of this group makes online purchases, 60 percent visit malls once a month with the intention of buying an item. Get ready, retailers.

social media 120

social media Millennials Retail Study 120

PYMNTS

MARCH 19, 2018

For this reason, Eleven James offers a program which will allow watch owners to submit pictures of their timepieces online. The Market and Millennials. Eleven James may also appeal to millennials, who don’t have that ownership mentality. Millennials currently make up about a third of the U.S. The Road Ahead.

Millennials 146

Millennials social media Retail Maine 146

PYMNTS

JUNE 18, 2020

The financial technology company is regarded for helping to make trading in vogue with millennials, Reuters reported. “We The company noted in a separate tweet that its systems had been completely brought back online and its web platforms were working. We were able to resolve this at 9:39 AM PST,” Robinhood said in a tweet.

social media 174

social media Millennials Marketing Online 174

PYMNTS

APRIL 10, 2020

All that is starting to change, especially as more consumers turn to social media to seek support from their insurers, or even air their grievances. “So, The insurance space is keeping a careful eye on mobile developments, especially as consumers begin to rely on social media channels as much as traditional customer service channels.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

APRIL 27, 2016

Can the data trapped in “Digital Exhaust” – like online and social media data – be used to validate identity and predict fraud? Suppose you could build a model that would help financial institutions of any kind fill in those gaps with online and social data that could make thin files thick without increasing their risk?

Online 100

Online Data social media Fraud 100

PYMNTS

DECEMBER 1, 2016

More than one out of four millennials carry less than $5 cash with them. And according to another study, nearly 20 percent of millennials have not used cash in two months. With a fifth of millennials already rarely using cash, it is clear that this is happening relatively rapidly,” said Kalle Marsal, CMO of Mitek.

Millennials 100

Millennials Trends Study Groups 100

Payments Source

MARCH 4, 2019

The bank-run Zelle P2P network was designed without the social media-esque touches that made Venmo a hit among millennials. And as one might expect, half of all new P2P users are 45 and older.

Millennials 84

Millennials social media Online Mobile 84

PYMNTS

APRIL 25, 2016

“Improving engagement” has become just another platitude in retailers’ back pockets as they figure out which channel of the increasingly fragmented online world they should focus on, but Nordstrom may have struck gold with a new Snapchat-centered production. It’s a great storytelling platform,” Galipeau told Fortune.

Millennials 100

Millennials South Carolina social media Oregon 100

BankInovation

MARCH 30, 2023

E-commerce and embedded payments continue to gain popularity as millennials and Gen Z consumers look to social media for shopping experiences — and banks must meet their customers where they are shopping online.

social media 52

social media Millennials Payments Meeting 52

PYMNTS

MAY 31, 2017

The study, conducted via online survey, compared the shopping habits of 1,350 “millennial” shoppers (ages 18 to 41) and shoppers from Generation Z (ages 10 to 17). Generation Z is not only powerful on their own, but they are the ones dragging their millennial parents (who prefer to shop online) back into the mall as well,” Efros said.

Millennials 101

Millennials social media Study Retail 101

PYMNTS

SEPTEMBER 24, 2019

The financial world has become more and more entrenched in digital channels, much to customers’ delight — 59 percent of FI consumers want to open banking accounts online rather than do so at a branch. That number is higher among millennial and Generation X respondents, at 77 percent and 63 percent, respectively.

social media 111

social media Millennials Illinois Strategy 111

PYMNTS

SEPTEMBER 16, 2019

Retailers scour social media to find influencers and designer bellwethers to turn trends into sales. In the payments ecosystem, we need look no further than the bridge millennial for how the connected purchasing experience will evolve over the next decade. consumers shop and pay — today and in the future.

Millennials 222

Millennials Study Course Trends 222

PYMNTS

DECEMBER 11, 2019

Consumers are beginning to express more preferences regarding their buying and selling experiences on online marketplaces, which are seeing an increased amount of competition in the market as they attempt to hold onto their customer bases. Technology and social media company Facebook is also growing more involved in the sharing economy.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

DECEMBER 8, 2016

Between the Instagram selfies, Twitter hashtags and Facebook posts, millennials seem to overshare. Their life is an open book on social media, and even the tiniest of details are never too much to provide. Millennials expect technology to intelligently know who they are, with any investigative work done on the back end.

Millennials 100

Millennials Data social media Technology 100

PYMNTS

DECEMBER 12, 2019

Aside from being an online marketplace where consumers can buy from trendy apparel brands such as LoveShackFancy and Vince, the company has chosen to roll out some of its own brands. Verishop is targeting mainly younger, affluent and millennial shoppers. mall owner Unibail-Rodamco-Westfield.

Los Angeles 131

Los Angeles San Francisco social media Millennials 131

PYMNTS

FEBRUARY 14, 2020

The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com. There are gatekeepers for economic reasons all over the world of online retail. The company’s growth has been consistent with the overall online retail category. Millennials are leading a premium trend for wine.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

AUGUST 9, 2018

And they want opportunities to discover and buy products in specific online contexts. Online and mobile shoppers may have a seemingly endless shopping mall at their fingertips, but that doesn’t mean it’s always easy to buy. Consumers want smooth connections, not transactional friction. Source: Checkout Conversion Index.

Millennials 101

Millennials social media Exercises Retail 101