PYMNTS

MAY 4, 2017

Among the more popular players in the P2P space is Venmo, a mobile payment platform owned by PayPal. The peer-to-peer mobile payment service offers a social media element aimed at making the exchange of money more fun for both sides of the transaction. Users can also select an emoticon to indicate the purpose of the request.

social media 104

social media Payments Millennials Mobile 104

PYMNTS

NOVEMBER 24, 2020

Sellers need to not only be sure that a potential buyer is authorized to make purchases on behalf of their organization, but also must conduct checks to determine eligibility for credit and payment terms. With so many workflows involved, there are plenty of opportunities for the customer experience to go awry.

Customer Experience 181

Customer Experience Meeting User Experience Examples 181

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Here is the response from Sarah Clark, general manager, identity, Mitek … Payments 2016: The Year Mobile, Biometrics And Trust Converged.

Mobile 109

Mobile Payments eBook User Experience 109

PYMNTS

AUGUST 9, 2019

Then, there are Bridge Millennials. Bridge Millennials are a unique group of consumers, comprised of individuals between 30 and 40 years of age who exhibit cultural characteristics of both Generation X and Millennials. Among the Bridge Millennials in our study, 37.8 This suggests that those 33.7

Data 155

Data Millennials Google Apple 155

PYMNTS

OCTOBER 15, 2018

The evolution of payment protection. offers a seamless and convenient payment experience to customers. Instead, these processes have been integrated into the site’s existing shopping and payment experiences. remains crucial in protecting payments and the customers making them. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JUNE 27, 2019

The goal is to create a consistent and ubiquitous user experience across the channels they shop by leveraging the credit and debit relationships already in place with their banks. Where installment payments are available, they are well liked. Unlocking The Power Of Digital Payment Credentials. However, in the U.S.,

Lending 188

Lending User Experience Cards Fintech 188

PYMNTS

SEPTEMBER 15, 2020

That number climbs to 38 percent among baby boomers, 74 percent for Generation Xers and 85 percent for millennials and Generation Z consumers. Apple and Google are bringing a new level of user experience to banking and payments that did not exist before now,” Kikkeri said.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

JULY 3, 2019

“Our ambition with Joko is to build a strong brand, a product used by millions of people that retailers reward on a daily basis, by putting technology at the service of the user experience,” said Xavier Starkloff, Joko CEO and co-founder, according to EU-Startups.

Cards 135

Cards Fintech Retail User Experience 135

PYMNTS

OCTOBER 23, 2017

Oh, and security, too – but not at the expense of that frictionless user experience. Although some customers ( millennials : cough, cough) may value convenience above all else, that youthful sense of fiscal invincibility does not extend to their elders, who place a higher premium on transaction security.

UX 116

UX Security User Experience Millennials 116

PYMNTS

DECEMBER 3, 2019

Control is one of the hottest topics in the world of payments and financial services — and it seems poised to have a major impact on the world of banking going into the new year and decade. Whether via eCommerce shopping or retail loyalty programs, consumers are getting used to increasingly personalized experiences. “We That’s not all.

Mobile 137

Mobile social media Millennials Exercises 137

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. are in the bottom 10 of the least loved brands by Millennials.

Millennials 45

Millennials social media User Experience Mobile 45

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. The PYMNTS conversation with Geeslin came amid new emerging challenges for FIs – especially smaller ones – as they go about improving their card programs and looking to the future via payment cards.

Cards 140

Cards Apple Data Innovation 140

Celent Banking

OCTOBER 10, 2016

A couple weeks ago I attended the Mobile Banking and Payments Summit in NYC for the first time. While the system is safer than traditional cards, the perception that it’s less safe is keeping many users from adopting it. The chip card does a lot for security, but the argument is that it adds friction to the checkout experience.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

JANUARY 19, 2018

Vouchr next launched a full commercialization with Royal Bank of Canada (RBC), which essentially adds another payment rail for Canadian customers to use when gifting money. Vouchr believes that cash gifting can’t be brought into the digital era by simply digitizing the payments aspect. Digitizing the Whole Package.

Cards 121

Cards Millennials User Experience Video 121

PYMNTS

MAY 22, 2018

This is the last mile of payments, where a push can get funds where they need to go — literally. Much has been made in this space about push payments , which assures instant and “safe to spend” funds (meaning the payment cannot be reversed) delivered to a consumer’s account. and didn’t really work in the U.S.

Payments 101

Payments United States Lending User Experience 101

PYMNTS

MARCH 24, 2020

This is true even for routine transactions, such as transferring money to friends and relatives or making retail payments. So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage?

UX 150

UX User Experience Survey Meeting 150

PYMNTS

DECEMBER 18, 2018

Payments are, perhaps, the unsung hero in enabling these commerce experiences, Jamison said, given their ubiquity and ease of use across any channel that a consumer wishes to shop. Tapping The Power Of Trust For AI Technology’s Next Leap Forward.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

APRIL 2, 2019

QSRs are attempting to create a mobile experience tailored for millennials, a generation that, on average, dines out five times per week. For more on Costa Collect, visit the Tracker’s feature story. Deep Dive: QSRs Face MOA Infrastructure Challenges.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

FEBRUARY 27, 2019

Millennial consumers probably wouldn’t be so generous. That trusted foundation, built over decades, now translates into consumers’ preference when it comes to pushing payments their way. Cash is the original instant payment,” he said. on a scale of 100. The Future of Filling a Need.

US 134

US Cards Millennials Payments 134

PYMNTS

JANUARY 3, 2017

And of those 500 users, 38 percent said card usage is driven by how much cash they have on hand; another 25 percent said their choice to use plastic is driven by the rewards that come with those chosen payment methods.

Retail 137

Retail UX Cards Branding 137

PYMNTS

APRIL 4, 2019

And by all accounts, this digital migration is driven by consumer preference — according to the same study, 91 percent of mobile banking users prefer accessing their app over going to a physical branch, and 68 percent of mobile banking millennials believe their smartphones will eventually replace their physical wallet.

Mobile 169

Mobile Study Security social media 169

PYMNTS

OCTOBER 18, 2017

Innovation is oxygen in payments. In a recent interview with PYMNTS’ Karen Webster, Amir Wain, founder and CEO of payment and integrated commerce solutions provider i2c Inc. For financial services firms, innovation is spurring speed, killing friction and fostering loyalty among customers.

Innovation 140

Innovation Compliance Strategy Community Bank 140

PYMNTS

JUNE 4, 2020

The expert added that these changes aren’t just reaching millennial and digital-native consumers, but also “my 80-year-old parents. It’s about digital payments really changing lives — and it’s across the board.”. Instead, they mostly provide a pre-paid card attached to a much slicker digital user experience (UX).

Mobile 141

Mobile UX Cards Payments 141

PYMNTS

OCTOBER 16, 2017

The paper check format doesn’t work for the millennial consumers using the service, he explained. If you look at [some] 25- to 35-year-old millennial shoppers that comprise the bulk of our user base, they’re not sure what a check is.”. The reason? It’s not for our demographic,” Leach said. “If In short, it doesn’t.

Millennials 101

Millennials Branding Cards Retail 101

PYMNTS

MARCH 22, 2018

“The visual display brings assurance to the end user about the information that’s available so they can discern what step they’re going to take,” Riddle said. Visual supports a seamless user experience. We wanted to test that and play with the Echo versus the Echo Show to create an omnichannel experience.”.

United States 116

United States Payments User Experience Millennials 116

PYMNTS

OCTOBER 25, 2017

Differentiating a banking and mobile payments platform from its competitors can seem like an impossible task. We’re seeing a big demand for this domain from financial institutions who want to offer engaging experiences for their customers in their mobile banking wallets and apps. In the e-transfer world, it’s WeChat.

Mobile 100

Mobile User Experience Examples Millennials 100

PYMNTS

JANUARY 2, 2017

In 2016, the PYMNTS.com Tracker series kept tabs on practically everything within the payments and commerce ecosystem, from A to Z (that’s ACH transfers to Ziosk). During these 12 months, the Trackers followed the biggest developments, news and headlines from around all segments of the payments ecosystem. DEVELOPER TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

APRIL 2, 2019

QSRs are attempting to create a mobile experience tailored for millennials, a generation that, on average, dines out five times per week. For more on Costa Collect, visit the Tracker’s feature story. Deep Dive: QSRs Face MOA Infrastructure Challenges.

Security 100

Security Mobile Branding User Experience 100

PYMNTS

MAY 17, 2018

DexYP offers all-in-one small business solutions that combine an array of functionalities, such as customer service, invoice generation, payments processing and more. According to Laughlin, one of the biggest reasons that software goes unused is because of a poor user experience.

Software 119

Software Survey Tools Technology 119

Gonzobanker

NOVEMBER 16, 2023

By providing visitors a way to directly interact through comments, “likes,” re-posts and more, an institution can deliver a more personal and credible user experience. Audience engagement – Social media enables financial institutions to connect with their audience at a level no single form of traditional marketing has touched.

social media 97

social media Marketing Millennials Trends 97

CB Insights

DECEMBER 15, 2020

The benefits of digitization stretch across client acquisition, client interaction, and advice, whether that be using VR and chatbots to provide better user experience, onboarding new users with self-service workflows, or using AI to rebalance portfolios automatically. . Source: Deloitte. What’s next?

Management 87

Management Fintech Industry Trends 87

Banking 2020

JANUARY 15, 2015

The retail banking industry has seen major changes occurring in the industry over the last few years with the adoption of mobile banking, the rise to prominence of the millennial demographic, narrowing margins, stagnant top line revenues, the future of the branch and continued regulatory changes. Payment disruption and innovation.

Retail 40

Retail Trends Millennials Mobile 40

CB Insights

OCTOBER 10, 2017

Ninety-two million millennials will soon be in what Goldman Sachs calls their “prime spending years.” Bankrate found 83% of millennials don’t think they’ll ever retire: they simply “don’t think they’ll have the money” to do so.). The 3 questions Level Money asks users the first time they use the app.

Tools 78

Tools Millennials US Mobile 78

PYMNTS

JANUARY 22, 2018

Innovation in payments and commerce has an unsung hero, too. Success is now defined by the ability to reach a critical mass of users – consumers or businesses – efficiently and effectively … where time is an important currency, as is the ability to influence and/or control that end user experience. Distribution.

Innovation 135

Innovation Online Branding El Paso 135

NCR

SEPTEMBER 5, 2017

A loyalty program is made up of a diverse collection of consumers, from baby boomers to digitally native millennials, all with different expectations of loyalty programs and what the accompanying rewards and promotions should be. Providing a frictionless redemption experience should also be a top priority for loyalty program operators.

How To 45

How To User Experience US Analysis 45

Fintech Labs Insights

MARCH 7, 2017

” Getting a head start on “strengthening the platform,” Qapital is launching debit accounts and payments capability. Offering debit card functionality will not only drive users to the app, it will also lead to a new revenue stream from interchange fees. The company is adding 10,000 new accounts per week.

Cards 18

Cards Millennials User Experience New York 18