Perficient

JANUARY 12, 2021

Gartner also reports that 30% of Gen Z and Millennial shoppers wish that online shipping experiences would incorporate AR/VR features, though less than one-fifth of analyzed brands have integrated them. In 2019, Gartner projected that over 100 million customers would be shopping with AR in 2020.

Customer Experience 538

Customer Experience Branding Video Online 538

FICO

FEBRUARY 12, 2023

That said, customers have increasingly high standards and you only have a short amount of time to impress them (especially Millennials). Videos need to have lots of movement and good visual examples to keep your audience’s attention – and don’t be afraid to add some music! What can financial institutions learn from TikTok?

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Perficient

FEBRUARY 15, 2022

59% of millennial investors were most likely to use video chat with their advisor. Some interesting results: 57% of investors report changing how they communicated with their advisors, and 62% of them expected to maintain these new communication methods entirely or partially after the pandemic ends.

Management 340

Management Rhode Island Delaware New Jersey 340