Perficient

JUNE 17, 2020

Before the COVID-19 pandemic, retailers were already seeing enthusiasm from customers for more convenient ways to interact during the purchasing process. While some retailers have offered limited order pickup options for some time, this was often limited to certain verticals or a small sub-set of products. The Challenges.

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Retail Strategy System Management 322

PYMNTS

DECEMBER 4, 2020

The bank also processed record-breaking online and mobile payment transactions on Cyber Monday, up nearly 25 percent over 2019. Because of the pandemic, shoppers shifted to online shopping for both discretionary goods and everyday spending. Morgan, said in a blog post on Friday (Dec.

Online 288

Online Data Survey Cards 288

Perficient

FEBRUARY 9, 2021

Omnichannel fulfillment methods such as curbside, buy-online, pick-up in-store (BOPIS), and ship-from-store have become extremely familiar to retailers, especially due to the climate of the COVID-19 pandemic. By doing so, retailers can successfully tell if their specific strategy is proving to be effective.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

NOVEMBER 10, 2020

The David’s Bridal application was built by Vertebrae , a tech company that specializes in bringing real-world applications to retailing. Vince Cacace , CEO of Vertebrae, told PYMNTS that AR in 3D has become a high-demand technology for all kinds of products and retailers. “We Some of those questions are: How big is it?

Retail 261

Retail Technology Training Online 261

PYMNTS

SEPTEMBER 10, 2019

Artificial intelligence (AI) and machine learning (ML) are starting to play a bigger role in retail, foreshadowing what’s to come in the new decade of the 2020s. According to PYMNTS research , AI and ML are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. Role of Data.

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Retail Comparison Online Data 247

PYMNTS

DECEMBER 9, 2020

The app-based tool gives salon customers the ability to book their appointments online and also issues reminders. Square just teamed up with DoorDash to give online merchants the ability to fulfill orders with on-demand deliveries.

Tools 283

Tools Online Wyoming Software 283

PYMNTS

SEPTEMBER 17, 2020

Our online growth is actually representative of a larger shift toward omnichannel shopping where more and more customers are shopping in multiple channels like in-store, online, with services and our vet clinics. Shoppers can place their orders for same-day delivery on PetSmart.com or the PetSmart mobile app.

Online 238

Online Retail US Industry 238

PYMNTS

DECEMBER 14, 2020

The 2020 holiday shopping season is picking up, and consumers are heading online or to reopened brick-and-mortar stores to shop and pay for gifts. They are using everything from cash to mobile wallets to complete these transactions, requiring retailers to race to accommodate a wide variety of payment methods.

Payments 349

Payments Online Retail Mobile 349

PYMNTS

NOVEMBER 16, 2020

Some retailers are just excellent about telling stories about themselves and about the products that they're selling,” Taylor told PYMNTS. If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

APRIL 17, 2020

COVID-19 has driven consumers indoors — and online. percent more likely to make their purchases online in 2020 than they were in 2019, underscoring the increased reliance on digital commerce now that retail stores are closed until the pandemic recedes. Consumers are 30.6 percent to 72.1 percent during the last year.

Retail 214

Retail Data Study Online 214

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. Retailers must, therefore, assess what type of shopping experiences consumers are searching for, as well as how to provide swift payments.

Online 241

Online Payments Retail United States 241

PYMNTS

JUNE 17, 2020

The dramatic consumer shift to Digital 3.0 — predicted months ago by the PYMNTS COVID-19 tracker work — is accounting for almost half of the retail growth in the US. It found that eCommerce growth as of May 1 was up 68 percent, surpassing 40 percent of total retail sales. Overall Chinese retail sales of consumer goods dropped 2.8

Retail 231

Retail Online Course Report 231

Bank Innovation

JULY 28, 2017

What makes the Starbucks mobile wallet such a popular option when it comes to paying for that morning coffee? Mobile payment at the coffee company’s U.S. stores increased to 30% of all stores, according to the earnings Starbucks reported yesterday, meaning just under a third of customers are now paying via mobile.

Mobile 309

Mobile Payments Report Online 309

Perficient

JANUARY 12, 2021

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. Forrester noted that 53% of the US retail industry planned investment in AR in 2020 because they know it assists consumers in making purchase decisions.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

MAY 27, 2020

As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it. It’s a reckoning that that can help them cross the Rubicon toward contactless (and, specifically, mobile) payments.

Mobile 280

Mobile Community Bank Cards Community 280

PYMNTS

SEPTEMBER 12, 2019

Video games are helping to drive retail innovation and growth, and that includes the hot area of subscription commerce. The move is one of several that Tilly’s has been pursuing recently to draw additional foot traffic in an era when, like many youth-focused retailers, it is seeing its sales constantly shifting online.

Video 248

Video Retail Innovation Trends 248

Bank Innovation

FEBRUARY 21, 2019

Keeping your money in a bank is common sense at this point, but online banking is – unfortunately – not something many people have grown accustomed to, yet. There are many benefits to explore in this area, and it’s not a bad idea to check out what some online banking services can do for you […].

Online 253

Online social media Operations Security 253

Bank Innovation

AUGUST 16, 2017

Toronto is becoming quite the hub for Canadian fintech, and with its new focus on blockchain, voice technology, and mobile, TD Bank is not letting itself fade into the background of that innovation.

Mobile 312

Mobile blockchain Innovation Fintech 312

PYMNTS

APRIL 13, 2020

Companies are continuously trying to meet these customers where they are, which means they must offer their full range of services via mobile — including hassle-free disbursements. The demand for mobile disbursements comes as more consumers rely on their smartphones for their financial needs. The Mobile Disbursements Landscape.

Mobile 232

Mobile Innovation Millennials Payments 232

PYMNTS

SEPTEMBER 13, 2019

Brick-and-mortar retailers are doubling down on digital as they look to staff their stores for the busy holiday shopping season. Those staffers will focus on freight processing and the fulfillment of orders placed online and via the mobile app. Associates will support ship-from-store orders, in-store pickup and more. .

Retail 244

Retail Trends Online Technology 244

PYMNTS

JANUARY 20, 2021

Google Cloud is rolling out Product Discovery Solutions for Retail, a new suite of services that will use artificial intelligence (AI) and machine learning (ML) to help eCommerce firms deliver personalized consumer experiences during a shopping journey’s initial phase. "As Vision API Product Search.

Google 208

Google Retail social media Online 208

PYMNTS

DECEMBER 16, 2020

Digital sports entertainment and gaming industry platform DraftKings — known for its top-rated daily fantasy sports and mobile sports betting apps — today announced an agreement with InComm Payments , a global leading payments technology company, to launch an industry-first retail gift card. . DraftKings reported on Friday (Nov.

Retail 230

Retail Cards Payments New York 230

PYMNTS

SEPTEMBER 24, 2020

In the great digital shift , the mobile device is the point of sale — especially in Asia’s fast-growing markets. The conversation came against a backdrop where online transaction volumes and mobile wallet adoption are increasing. Donlea noted that mobile wallets are designed for consumer and brand loyalty.

Mobile 245

Mobile Management Fraud Training 245

PYMNTS

NOVEMBER 18, 2020

The workers can then use these cards to make retail payments in-stores and online, as well as collect cash at the ATM. How Mobile Apps Are Easing Retail Payments In India. The effort comes as part of a larger governmental push to expand residents’ access to eCommerce and reduce the amount of cash that needs to be printed.

Mobile 220

Mobile Payments Cards Retail 220

PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

PYMNTS

NOVEMBER 18, 2020

Chime , a mobile-based startup delivering banking services that has gained strength during the pandemic, is here to stay, according to CEO Chris Britt , CNBC reports. The company’s good fortunes come as people have largely stopped trying to conduct business transactions in person that they can do online.

Mobile 213

Mobile Digital Banking Online Trends 213

BankInovation

OCTOBER 17, 2023

Barclays online and mobile banking systems were down for two hours today, with the London-based bank’s clients were unable to access their accounts, the bank said on X, formerly known as Twitter. During the outage, $1.9

Online 142

Online Mobile social media System 142

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. For instance, she said customers will always want good prices, selection and convenience when they shop.

Branding 220

Branding Online Retail social media 220

PYMNTS

AUGUST 28, 2020

New Report: Helping Retail Treasurers Navigate The Digital D2C Shift (“How To” Playbook). Not only have retail sales shifted online, but more consumers are buying more of what they want directly from the brand. Report: Helping Retailers Solve The Payments Piece Of The eCommerce Puzzle (Anatomy Of A Consumer Payment Playbook).

Retail 208

Retail Los Angeles San Francisco Online 208

PYMNTS

JANUARY 8, 2021

The year 2020 meant big changes for retailers that had primarily defined themselves by physical interaction as brick-and-mortar merchants were forced to adapt to an eCommerce-focused world as their best option for holding on to their now homebound customer base. percent for online and 1.4 percent) compared to the top 30 merchants (0.8

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

AUGUST 24, 2020

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. trillion by 2023 and make up 17 percent of all B2B sales. billion in 2020. About The Playbook.

Retail 216

Retail Report Case Study Study 216

PYMNTS

FEBRUARY 2, 2021

told PYMNTS CEO Karen Webster in an interview that the pandemic and the rise of mobile infrastructure have set the stage to bring people living in developing and emerging economies into the digital realm. QR codes and even peer-t0-peer (P2P) options are gaining favor, especially for smaller retailers.

Mobile 235

Mobile Payments System Marketing 235

PYMNTS

NOVEMBER 13, 2020

A spokesperson for Target told Bloomberg News that customers had migrated away from the subscription service to the retail giant’s other delivery and ordering services. Target declined to say how much revenue its subscription service was bringing in for the retailer at the time when it was canceled.

Retail 267

Retail Resources Mobile Online 267

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Grocery chain Kroger is rolling out a new contactless pay solution at its Quality Food Centers (QFC) locations, according to a press release.

Mobile 217

Mobile Seattle Samsung Washington 217

PYMNTS

NOVEMBER 24, 2020

But top industry experts told Karen Webster during PYMNTS’ latest “On The Agenda” panel that the hurdles for retailers are only beginning. He said the shipping infrastructure nearly buckled earlier this year, and retailers are now being highly conservative when it comes to managing deliveries. “We Stay Flexible .

Retail 251

Retail Examples Payments Meeting 251

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements.

Retail 228

Retail Management Fraud Omaha 228