Bank Innovation

FEBRUARY 23, 2018

EXCLUSIVE— Online banking service for U.S. customers of TD Bank was down for over a week after the bank updated to its digital services, prompting multiple customers to flock to social media to express outrage, frustration, or calls to leave the bank.

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social media Online Technology Mobile 262

Bank Innovation

OCTOBER 27, 2017

-based bank HSBC experienced a glitch earlier this morning that locked some customers in the region out of their accounts, with customers then taking to Twitter and other social media to complain.

social media 279

social media Regional Online Mobile 279

PYMNTS

JUNE 16, 2020

Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu items, interact with customers and drive business to their locations and mobile apps. Social Media Schemes.

social media 152

social media Fraud Google Mobile 152

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. percent of respondents in an early March survey said they were using their mobile devices to shop more often. The mobile linchpin .

Retail 243

Retail Online social media Mobile 243

BankInovation

OCTOBER 17, 2023

Barclays online and mobile banking systems were down for two hours today, with the London-based bank’s clients were unable to access their accounts, the bank said on X, formerly known as Twitter. trillion Barclays sent out three messages to clients via social media with updates urging clients to use the bank’s […]

Online 142

Online Mobile social media System 142

Bank Innovation

APRIL 19, 2017

The 100,000 chatbot-strong platform Facebook Messenger gained a few new friends yesterday, during the social media giant’s F8 Developer conference. The Messenger platform has become the prime landing space for all kinds of bots, from restaurants to fintech. The platform currently has about 1.2

social media 348

social media Conference Fintech Online 348

PYMNTS

JANUARY 10, 2020

Chinese eCommerce and social media startup Xiaohongshu , also known as “Little Red Book,” wants to raise funds at a $6 billion valuation, according to Bloomberg. It was started in 2013 as a community online that would recommend eCommerce sites outside of China.

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social media blockchain Video cryptocurrency 131

Bank Innovation

NOVEMBER 22, 2017

EXCLUSIVE – The latest in PayPal’s busy week: the payments company is now letting users create an invoice through the Facebook Messenger service, expanding on its recent partnership with the social media platform to enable P2P payments through Facebook’s chat service.

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social media Payments Company Online 321

PYMNTS

DECEMBER 15, 2020

GoDaddy was interested in Poynt because of the digital shift in payments due to the pandemic, as well as in-person and online shopping converging more all the time, the release stated. Poynt is used by over 100,000 merchants and has over $16 billion in annual gross merchandising volume (GMV), according to the release.

Technology 337

Technology Payments social media Software 337

Bank Innovation

MARCH 15, 2018

EXCLUSIVE – Welcome BMO Bolt, Bank of Montreal’s virtual assistant on social media platform Facebook Messenger. The bot, announced today, was created in partnership with conversational banking technology company Finn.AI. BMO customers shouldn't get too excited about handing over control of their financial lives to the bot yet, though.

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social media Meeting Technology Company 306

Bank Innovation

MAY 1, 2017

The majority of people use their mobile banking apps to check their balance. This is a fact that does not surprise most in banking, many of whom believe the industry’s focus on “money movement” as opposed to “money management” is hurting engagement levels. Focusing on the movement of a consumer’s money, or P2P capabilities, has […].

Management 313

Management Mobile social media Online 313

PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

Mobile 198

Mobile Technology social media Customer Experience 198

Bank Innovation

FEBRUARY 21, 2019

Keeping your money in a bank is common sense at this point, but online banking is – unfortunately – not something many people have grown accustomed to, yet. There are many benefits to explore in this area, and it’s not a bad idea to check out what some online banking services can do for you […].

Online 253

Online social media Operations Security 253

Bank Innovation

MARCH 8, 2017

Last year, the social media giant introduced payments via dozens of bots in its Messenger platform, which (some thought) could in time revive the payments revenue stream for Facebook. […]. SAN JOSE, Calif. Facebook payments revenue stream has been on a steady decline for years now.

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San Jose social media Payments Company 295

Bank Innovation

OCTOBER 20, 2017

PayPal is continuing to drive forward with mobile and digital payments, announcing an expansion of its partnership with social media service Facebook that will allow users to send and request money with PayPal via Facebook Messenger. Messenger has over 1.2 billion users. PayPal has 218 million.

social media 240

social media Payments Mobile Company 240

Bank Innovation

FEBRUARY 1, 2018

EXCLUSIVE – Payments might not be a substantial portion of social media platform Facebook’s revenues, but it is an important one — particularly as non-payment companies increasingly begin to launch payment capabilities for social media platforms such as Messenger.

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social media cryptocurrency Payments Report 225

Bank Innovation

APRIL 17, 2017

Fraud campaigns targeting online financial services tend to be smaller, and subtler than fraud campaigns conducted for other online platforms.

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social media Big Data Fraud Analytics 191

Bank Innovation

MARCH 13, 2018

EXCLUSIVE - Before social media platform Facebook became a popular channel for digital banks to offer banking features to its customers, let’s not forget that FB was first and foremost an important advertising tool for banks to reach a younger audience. Take British challenger bank Starling Bank, for example.

Digital Banking 249

Digital Banking social media Tools Examples 249

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Mobile Order-Ahead Developments Around The World.

Mobile 162

Mobile social media Report Fraud 162

Bank Innovation

AUGUST 7, 2018

Recent news that Facebook is in talks with banks on a solution other than “services like customer chat or account management” overlooked how the social media platform already works with banks, a representative of the social network told Bank Innovation. The Wall Street Journal has it wrong.

social media 244

social media Data Innovation Management 244

PYMNTS

JUNE 14, 2019

Still, that seems so old-fashioned in this digital age — at least according to Andrea Chavez, Founder of Pawscout , a company whose signature product is a Bluetooth-enabled tag that not only helps pet owners find their wayward pets, but gives them access to other digital and mobile services. Social Media Aspect.

social media 194

social media Retail Community Mobile 194

PYMNTS

DECEMBER 5, 2018

That’s what led him to Goodworld, an online platform that removes the friction from digital donations, making them possible (and secure) by using hashtags. Such a process can lead to online amplification for the charitable cause. This can serve as a powerful force when it comes to online charitable giving via social media.

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Bank Innovation

JULY 6, 2016

Back in 2014, Stripe confirmed that it was working with Facebook on a “Buy” button for the social media giant. Whatever happened to the “Buy with Facebook” button?

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social media Payments Google Online 240

Bank Innovation

NOVEMBER 7, 2017

Social media mogul company Facebook has launched P2P payments through Facebook Messenger in the U.K. is the next market to have the service, after Facebook first launched the payments feature in the U.S. According to reports, all major banks in the U.K. are taking part in the service. To use […].

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social media Payments Marketing Report 268

PYMNTS

OCTOBER 18, 2018

In search of added convenience and simplicity, banking customers are migrating to online and mobile banking interfaces, leaving in-person visits to brick-and-mortar branches behind. Elsewhere in the space, FIs are seemingly more focused on social media integrations. Around The Digital Banking World.

Fraud 178

Fraud social media Data Trends 178

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. Wenzel said repeated conversions come from the entire commerce journey.

Branding 220

Branding Online Retail social media 220

PYMNTS

OCTOBER 22, 2020

Consumers’ buying habits have shifted as retailers face new rules and restrictions, with each side adapting to brick-and-mortar store closures or reconfigurations as well as increased online variety and competition. They can also use their mobile wallets or traditional credit cards when they get to checkout. “I

social media 200

social media Retail Online Mobile 200

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

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Video social media Millennials Data 224

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? Does our mobile app perform well under all conditions? Do you need to ask all the questions?

social media 309

social media Customer Experience Knowledge Base Mobile 309

Bank Innovation

APRIL 27, 2018

From those that focus on payments or mobile, to the ones leveraging social media, blockchain, and artificial intelligence, there’s a global hoard of startups that want to muscle into the banks’ territory […].

social media 186

social media blockchain Mobile Fintech 186

PYMNTS

OCTOBER 19, 2018

In the webinar, entitled “ 5 Ways Fraudsters Fake IDs — And How Your Face Can Stop Them ,” Trilli not only offered an up-to-date primer on the latest criminal techniques to steal online data and identities, but gave practical and hopeful advice on how to prevent much of that fraud, even as the people behind it keep raising their game.

Fraud 189

Fraud Online social media Software 189

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

Digital Banking Tools social media Mobile 248

PYMNTS

FEBRUARY 13, 2020

Social media platforms are infested with phonies, and not just your best friend’s irritating co-worker (although he totally is). This is about the fact that fake identities comprise 25 percent of new social media accounts created every day, and that 53 percent of all social media logins are fraudulent , according to a recent study.

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PYMNTS

DECEMBER 15, 2020

Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels. These trends have intriguing implications for retailers.

Payments 236

Payments social media Branding Study 236

Perficient

JANUARY 28, 2021

Creating strong passwords is a great first step to securing your data and maintaining your privacy online. Depending on the product you use, it can also protect your privacy, prevent you from visiting unsafe websites, help you to locate a lost device, and provide secure online storage. Let’s get started! Create a Secure Password.

Data 535

Data Security Software Community 535

PYMNTS

SEPTEMBER 22, 2020

WeChat users are reportedly racing to get the Chinese mobile payment, messaging and social media program. JD won’t be the only online shopping company to work with the PBoC to bring cryptocurrency to the country. Plus, digital payment provider Ant Group is looking for a record return as it goes public.

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cryptocurrency social media Payments Groups 200

Bank Innovation

JUNE 12, 2018

That according to new documents released yesterday by Congress that contain written responses from the social media company on its data and privacy […].

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social media Data Company Operations 207