PYMNTS

DECEMBER 17, 2020

To roll out an alternative international money transfer offering called Co-opRemit, the Co-operative Bank of Kenya has teamed with international payment provider Thunes , according to an announcement. “We Co-operative Bank of Kenya works with 8.8 Co-operative Bank of Kenya works with 8.8

Operations 191

Operations America Payments National 191

PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

PYMNTS

DECEMBER 14, 2020

They are using everything from cash to mobile wallets to complete these transactions, requiring retailers to race to accommodate a wide variety of payment methods. Friction-filled experiences, however, can actually give retailers key opportunities to engage frustrated customers on a deeper level.

Payments 349

Payments Online Retail Mobile 349

PYMNTS

SEPTEMBER 11, 2019

Virtual reality could have more retailers reach more consumers in the coming few years — in large part by upping the consumer experience. Location-based virtual reality (VR) startup The Void is partnering with mall operator Unibail-Rodamco-Westfield (URW) to open 25 new entertainment outposts in the U.S. and Europe by 2022.

Retail 192

Retail San Diego San Francisco Branding 192

Bank Innovation

MARCH 23, 2020

We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union. As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We

Video 307

Video Idaho Mobile Operations 307

PYMNTS

SEPTEMBER 13, 2019

Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. The fast food operator recently announced an agreement to acquire Apprente. Voice promises to become a bigger part of retail in the months and years to come. That’s the signal sent recently by McDonald’s.

Retail 248

Retail Google Survey Technology 248

PYMNTS

SEPTEMBER 13, 2019

Brick-and-mortar retailers are doubling down on digital as they look to staff their stores for the busy holiday shopping season. Those staffers will focus on freight processing and the fulfillment of orders placed online and via the mobile app. Tom Ward, senior vice president of digital operations for Walmart U.S.,

Retail 244

Retail Trends Online Technology 244

PYMNTS

JANUARY 20, 2021

Google Cloud is rolling out Product Discovery Solutions for Retail, a new suite of services that will use artificial intelligence (AI) and machine learning (ML) to help eCommerce firms deliver personalized consumer experiences during a shopping journey’s initial phase. "As Vision API Product Search.

Google 208

Google Retail social media Online 208

PYMNTS

JANUARY 21, 2020

Don’t look now, but virtual reality and augmented reality are starting to make bigger gains in the retail world. These are still early days but trends are coming together — and expectations are rising, thanks not only the evolution of AR and VR technology, but the coming deployments of 5G mobile network ecosystems. Larger Trends.

Retail 210

Retail Trends Washington Technology 210

PYMNTS

APRIL 17, 2019

The race to 5G retail is on. The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. 5G Retail Plans. and none in China.

Retail 199

Retail Apple Samsung Conference 199

PYMNTS

OCTOBER 15, 2020

Airship thinks so highly of the potential for conversational commerce that it recently closed its acquisition of mobile commerce startup ReplyBuy. With ReplyBuy, we'll operate in two-way conversations into that experience. The technology was also a key factor in the success of GameStop’s mobile wallet loyalty card.

Retail 188

Retail Technology Branding Mobile 188

PYMNTS

JULY 9, 2020

When it comes to B2B payments, the mobile device has limited traction. adoption is typically limited to contexts in which an individual may be making a purchase in a retail setting on behalf of a company: a professional on a business trip paying for lunch, for instance, or a delivery driver refueling while on the road.

Mobile 205

Mobile Payments Marketing Fintech 205

Bank Innovation

JUNE 18, 2018

PREMIUM - The mobile app is at the top of most banks’ digital strategy. This is especially true for José “Pepe” Olalla, head of business development at BBVA Compass, the U.S. subsidiary of the Spanish bank BBVA S.A. At BBVA Compass all innovation initiatives fall under Olalla’s business development department.

Mobile 268

Mobile Digital Strategies Innovation Strategy 268

Bank Innovation

MARCH 14, 2017

Mobile apps for bank employees are just as valuable as those for customers. At least that’s the idea behind IBM’s MobileFirst for iOS app suite — apps, designed specifically for bank employees in different sectors, including corporate, private and retail, SME, and others.

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Apple Mobile Retail Industry 331

Perficient

JUNE 19, 2020

In our last post , we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. Some examples of information that could be gathered from the customer include: the make and model of the customer’s car.

Retail 369

Retail Customer Experience Management System 369

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

FEBRUARY 20, 2020

One gets the feeling that the run in a new store in Dubai might be something of a test drive for the global brand that has spent much of the last several years working overtime to update its largely brick-and-mortar operations for an increasingly omnichannel world. These criminal gangs are sophisticated.”.

Retail 187

Retail Google Course Mobile 187

PYMNTS

AUGUST 24, 2020

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. trillion by 2023 and make up 17 percent of all B2B sales.

Retail 216

Retail Report Case Study Study 216

PYMNTS

JANUARY 14, 2021

Retailers made all sorts of quick pivots to their eCommerce sites as the pandemic unfolded, but in-store legacy technology proved to be an obstacle for many of them. The company said that while retailers often come up with innovations , “bringing these ideas to in-store trials, iterating them quickly and rolling them out at scale takes years.

System 189

System Retail US Data 189

PYMNTS

OCTOBER 9, 2020

trillion opportunity for eCommerce retailers. Fraudsters are just as excited by this opportunity as merchants, unfortunately, making it essential for these retailers to craft robust protections to keep the data and the payment information of their consumers safe. Around The Next-Gen Debit World.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

AUGUST 28, 2020

New Report: Helping Retail Treasurers Navigate The Digital D2C Shift (“How To” Playbook). Not only have retail sales shifted online, but more consumers are buying more of what they want directly from the brand. Report: Helping Retailers Solve The Payments Piece Of The eCommerce Puzzle (Anatomy Of A Consumer Payment Playbook).

Retail 208

Retail Los Angeles San Francisco Online 208

Bank Innovation

OCTOBER 5, 2016

Another merchant has launched a mobile payments app — Kohl’s Pay, announced in September, is live nationwide today, the retailer said. Kohl’s was one of the larger members of MCX, the merchant-run mobile payments scheme whose technology, CurrentC, now seemingly exists only as a component of Chase Pay.

Mobile 274

Mobile Retail Technology Payments 274

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JANUARY 20, 2020

That’s understandable, given how viciously email, texting and other forms of digital and mobile communication have displaced actual writing — which, of course, would seem to reduce the need for actual stationery products. The chain had since expanded to some 260 or so retail locations. None of that will save the Papyrus retail chain.

Retail 183

Retail Millennials Cards social media 183

PYMNTS

NOVEMBER 9, 2020

We’re charging forward on our journey to revitalize the chain drug store experience — store by store, community by community — and today we’re ready and excited to invite customers to join us on this journey,” said Rite Aid Chief Operating Officer Jim Peters. The company is also upgrading its digital experience.

Retail 173

Retail Community User Experience Training 173

PYMNTS

JUNE 3, 2019

The two most powerful forces shaping the future of retail payments have nothing to do with payments at all. It’s a world in which new retail models and new places to shop have emerged to satisfy that need, blending the online and offline worlds in ways that benefit the digital and marginalize the physical – at least as it operates today.

Retail 196

Retail Payments Online Cards 196

PYMNTS

APRIL 14, 2020

COVID-19 could mark the true rise of the robots in retail. After seeing an initial crash due to unprecedented demand when the COVID-19 crisis hit, the retailer is now using robots to pick and pack customer orders. consumers showed a negative stance toward robots at retail, but it will be interesting to see if that changes post-COVID.

San Francisco 278

San Francisco Retail Examples Mobile 278

PYMNTS

OCTOBER 14, 2020

In today’s top news, purchases via voice assistant are up 10 percent year-over-year, and Afterpay is now available in-store nationwide with major retailers. Afterpay Goes In-Store Nationwide With Major Retailers. 13) unveiled its iPhone 12, which as was widely expected, operates on high-speed 5G networks. on Tuesday (Oct.

Retail 173

Retail Charlotte Apple Payments 173

Bank Innovation

JULY 12, 2019

Standard Chartered customers can now do their mobile banking through social media platforms. Starting this month, the London-based company is letting customers in Botswana, Zambia and Zimbabwe transfer money to friends, view account balances and pay bills through social media platforms, including Facebook Messenger and WhatsApp.

social media 199

social media Mobile Company Operations 199

PYMNTS

JUNE 22, 2020

Raz Golan , CEO of Israeli-based mobile checkout company Shopic , says his company started out with the mission of shortening lines in grocery stores — a crowded space in and of itself these days. By detecting behavioral anomalies, CartWatch provides a strong layer of security for mobile checkout. But with a recent $7.6

Retail 212

Retail Mobile Technology Maine 212

PYMNTS

MAY 8, 2020

India’s largest mobile operator, announced it is raising 113.67 The WSJ said Reliance has spent more than $30 billion building its upstart mobile operator, Reliance Jio Infocomm Ltd., Jio has nearly 400 million subscribers with inexpensive mobile data plans, the news service reported. Jio Platforms Ltd.,

Texas 249

Texas Mobile Operations Report 249

Chris Skinner

MARCH 15, 2017

It’s well worth a read, especially as they found that having branches is more important than mobile apps. The survey showed that 68% of consumers thought a bank branch was essential when opening a new current account, compared with 25% who favoured a mobile app. Anyways, there is some key metric data in the report.

Regulation 291

Regulation Retail Survey Mobile 291

PYMNTS

JULY 16, 2020

High transaction success rates can indicate an efficient payments operation, but keeping them high is no easy feat. This risk is even greater now that the pandemic has upended normal shopping behaviors, driving an increasing number of consumers online to shop and pay, with retailers having experienced a 14.8

Mobile 181

Mobile Payments System Bitcoin 181

PYMNTS

NOVEMBER 2, 2020

He praised financial inclusion, with microloans and mobile payments bridging a gap for rural residents but said protecting peoples' private information is still challenging. In August, PYMNTS reported that China's testing of the digital yuan was focused on retail, specifically on small transactions and excluding much larger ones.

Fintech 290

Fintech Retail Report Payments 290

Independent Banker

OCTOBER 31, 2022

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.

Banking Trends 151

Banking Trends Retail Trends Community Bank 151

PYMNTS

SEPTEMBER 30, 2020

The only question is: What do retailers have to do to win them over? Many merchants are in the middle of a journey to digitize their operations and boost sales, but there is no one-size-fits-all approach to how merchants should accomplish this. One is to provide channels through which customers can interact with employees in real time.

Report 230

Report Retail United States Online 230

Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. But these changes will have impacts on back-office and contact center operations, and banks face two strategic challenges. Mobile end-to-end account opening is one of those areas. Banks have seen a 14.5%

Mobile 294

Mobile Online Conference Customer Experience 294