Bobsguide

APRIL 15, 2021

The rise of neo and digital banking became the new normal, with an emphasis on mobile banking services. The pandemic has accelerated digital transformation in banking, leading banks to faster adopt new digital delivery models. Industry analysts predict the pandemic will only help these new,

UX 179

UX Technology Digital Banking Mobile 179

Perficient

APRIL 4, 2022

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing.

Mobile 294

Mobile Survey User Experience Analytics 294

Bank Innovation

JULY 2, 2019

As mobile banking encompasses an ever-increasing number of features, banks are navigating how not to lose the customer in the process. Initially, mobile banking was a way for customers to check account balances on their phones, but most banks have added personal finance, investments and check deposit features in recent years.

UX 186

UX Mobile Retail 186

PYMNTS

OCTOBER 30, 2018

Maybe it’s the reputation of a brand that lowers the mental resistance to inputting payment and personal details on a mobile device to complete a transaction. Good UX vs. Security. That said, Oosthuizen noted, those younger developments often tend to focus on “good UX and the consumer experience — in terms of what works.

Mobile 184

Mobile UX Security Fintech 184

BankInovation

NOVEMBER 30, 2020

Each day, KeyBank’s digital team receives two reports. To start the day, the team receives a qualitative report with subjective feedback from customers detailing problems or suggestions. A few hours later at around 11 a.m., employees get a quantitative report with data on usage from the previous day.

UX 84

UX Data Mobile Report 84

Bank Innovation

SEPTEMBER 28, 2017

EXCLUSIVE— With the help of APIs and other technologies, U.S. banks are mastering the use and sharing of data, but the next challenge is going to be even more technical. To move forward, financial institutions are going to have to take a closer look at the user experience, Eric Hazard, CEO for fintech venture capital […].

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UX User Experience Capital Fintech 306

Let's Talk Payments

APRIL 21, 2017

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110

Meeting UX Mobile Compliance 110

Jack Henry

JANUARY 28, 2015

In part one of this blog post we discussed what UI/UX is and why it’s important. In part two we will highlight some specific UI/UX influences and some best practices to consider when evaluating your digital channels. Let’s start with a UI/UX influence that you may have noticed more and more lately.

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UX Customer Experience Google Mobile 60

Jack Henry

JANUARY 23, 2015

Part 1: What is UI/UX and why is it important? By now you’ve heard of UI/UX. UI/UX belongs to the larger descriptor, design, which further complicates this post because that term is often broadly used and hard to define. website design customer experience mobile app' Author: Derik Sutton, DSutton@ProfitStars.com.

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UX Customer Experience Mobile Online 60

BankNXT

JULY 27, 2017

Payments UX – Zelle confuses on BankNXT. Jim Bruene isn't convinced about the new Zelle branding, and bullet points what he thinks is wrong with the user experience.

UX 49

UX User Experience Payments Branding 49

The Financial Brand

FEBRUARY 8, 2021

A study of how PNC stacks up against SoFi and Revolut for mobile account opening and other digital banking functions uncovers some surprises. The post Who Wins the UX Arms Race: Traditional Banks or Neobanks? appeared first on The Financial Brand.

UX 39

UX Study Digital Banking Branding 39

Let's Talk Payments

MAY 2, 2017

Join us on May 9 at 1:30 PM ET for a free webinar, hosted by Mitek Systems, with leading industry practitioners to learn how leveraging technology can give you customers.

UX 108

UX Meeting Compliance Mobile 108

The Financial Brand

JUNE 30, 2019

Research suggests banks and credit unions need to rethink their mobile functionality with fresh eyes focused squarely on customer experience. The post Great Mobile Banking UX Demands More Than Flood of Features appeared first on The Financial Brand.

UX 31

UX Mobile Customer Experience Branding 31

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

PYMNTS

DECEMBER 9, 2020

As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that what a user experience (UX) designer likes is often very pretty and elegant, but that doesn’t necessarily mean an easy experience for the user. Knowing What You Don’t Know . Developing Data-Driven Design .

User Experience 241

User Experience Analytics Data UX 241

The Financial Brand

DECEMBER 20, 2020

The post 10 Digital Banking UX Trends that Will Drive Post-Pandemic Strategy appeared first on The Financial Brand. Digital experience gaps are causing banks and credit unions to lose ground. They can regain it by a singular focus on customer centricity.

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UX Strategy Digital Banking Trends 42

Perficient

JANUARY 29, 2021

Is their mobility compromised in some way? Designing an interface for a tradeshow kiosk display may start with a completely different set of requirements compared to designing a mobile application. How Do You Achieve Focus Improvements to Accessibility in UX Design for Mobile Devices. . Are they deaf?

Video 493

Video UX Examples Mobile 493

PYMNTS

JULY 7, 2017

Goldman Sachs, the Wall Street bank that has been offering more services to retail consumers in the last few years, is working on a mobile app for the iPhone. If the app launches, it will mark the first time Goldman Sachs has created a mobile product for retail banking customers.

Mobile 101

Mobile UX Lending User Experience 101

Bank Innovation

FEBRUARY 27, 2017

Labs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately. Most established banks already have “innovation labs” – which focus on identifying fintech trends and partnerships – in place, and many test distributed ledger technology applications in “blockchain labs.”

UX 150

UX blockchain Trends Innovation 150

BankNXT

MARCH 1, 2017

USAA UX fail – non-clickable links on BankNXT. Jim Bruene notes navigation design flaws on the USAA website that could hinder customer onboarding.

UX 40

UX User Experience Digital Banking Online 40

ATM Marketplace

OCTOBER 9, 2019

A successful transition to mobile banking requires a seamless, intuitive UX built into a mobile app. But the evolution from bricks-and-mortar to digital requires so much more in terms of how you deal with legacy systems, how you listen to customers and how you deal with the challenges of modern day neobanks.

UX 54

UX Mobile Digital Banking How To 54

The Financial Brand

DECEMBER 14, 2020

The post The Best and Worst Practices in Digital Banking UX appeared first on The Financial Brand. Three examples of each give retail banking executives and digital designers specific ideas to ensure intuitive and frictionless experiences.

UX 35

UX Digital Banking Examples Branding 35

PYMNTS

AUGUST 1, 2019

User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Bottom performers are focused on UX (62.5 This might reflect the perception that UX and consumer engagement are easier to tackle than payment technology and data analytics. While only 18.5

Innovation 142

Innovation UX Analytics Study 142

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Bank Innovation

APRIL 17, 2019

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

User Experience 170

User Experience UX Report Financial Technology 170

The Financial Brand

NOVEMBER 28, 2018

Bad mobile banking experiences turn off consumers when they seek ease. The post 3 Ways UX Design Can Improve Consumer Satisfaction and Increase Revenue appeared first on The Financial Brand. Improve the user experience — or watch them leave.

UX 31

UX User Experience Branding Mobile 31

Bank Innovation

MARCH 27, 2018

A focus on simplicity and UX design that intimately appeals to younger users such as millennials and Gen Z users, fintech investor Ron Suber told Bank Innovation. EXCLUSIVE—What’s behind the growth of personal finance management platform MoneyLion?

Millennials 170

Millennials UX Fintech Innovation 170

Bank Innovation

SEPTEMBER 28, 2018

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

UX 150

UX Report Study National 150

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. One fact that sticks out is how slow mobile banking adoption has been over the last few years. But why then have forecasted rates of adoption not been realized?

Mobile 100

Mobile Survey UX Strategy 100

The Financial Brand

NOVEMBER 4, 2020

The post Good Digital UX Is Now Table Stakes for Small Business Banking Success appeared first on The Financial Brand. Personalized and frictionless engagement, beginning with digital account opening, is key to meeting tough challenges faced by the SMB market.

UX 32

UX Meeting Branding Marketing 32

PYMNTS

JULY 23, 2020

That’s because card experiences “are actually daily, while mobile banking [is] maybe a weekly or a monthly experience. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space. The depth of these experiences available in card management is so robust.”.

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UX Cards Google User Experience 165

Celent Banking

OCTOBER 10, 2016

A couple weeks ago I attended the Mobile Banking and Payments Summit in NYC for the first time. Consumers can misunderstand mobile wallets : Many users of Apple Pay, for example, have a poor understanding of how the system actually works, with many assuming Apple is in control of their card details.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

FEBRUARY 20, 2020

Without getting too deep into the details, Lucaciu has become a fan of Google ’s Angular platform, which allows one set of code to be written for web and mobile. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. of every 100 mobile browsers hit “buy” in Q4 of 2019, an increase of 0.1

UX 210

UX Retail Technology Mobile 210

PYMNTS

JUNE 16, 2017

In the automotive industry, consumers using mobile devices to research or purchase items has become common over the past few years. One of the products for which people are finding details via mobile devices even more these days is cars. When end users are happy, the whole industry moves forward.” ”

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Report Marketing UX Mobile 101

Perficient

MARCH 19, 2021

Between 18 and 26% of the overall population within the United States use a variety of devices to access digital content such as a curved keyboard with a mouth stick, voice-activated tech, alternative keyboards, assistive settings for mobile devices, and eye-tracking devices.

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Operations Guidelines UX Maine 322

PYMNTS

JANUARY 22, 2020

For bitcoin to become a widely used global currency — one that can’t be stopped, tampered with, or rigged in anyone’s favor — improvements to bitcoin’s UX, security, privacy, and scaling are required,” the company said. “In In open-source development, developers usually choose their own projects.

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Bitcoin blockchain UX Leadership 131

PYMNTS

JULY 10, 2019

In terms of the OSLabs investment, De said that its suite of mobile apps are now available in Samsung’s Galaxy Store. De noted that Samsung plans to assist these startups with UX support, tech validation and go-to-market. He also highlighted the importance of investing in the quickly growing deep-tech market.

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Samsung UX Capital Mobile 109