Perficient

APRIL 4, 2022

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing.

Mobile 294

Mobile Survey User Experience Analytics 294

Bank Innovation

JULY 2, 2019

As mobile banking encompasses an ever-increasing number of features, banks are navigating how not to lose the customer in the process. Initially, mobile banking was a way for customers to check account balances on their phones, but most banks have added personal finance, investments and check deposit features in recent years.

UX 186

UX Mobile Retail 186

Bobsguide

APRIL 15, 2021

The rise of neo and digital banking became the new normal, with an emphasis on mobile banking services. The pandemic has accelerated digital transformation in banking, leading banks to faster adopt new digital delivery models. Industry analysts predict the pandemic will only help these new,

UX 179

UX Technology Digital Banking Mobile 179

PYMNTS

OCTOBER 24, 2016

Given the shift from traditional payment methods to alternative payments, such as digital wallets, not to mention the growing number of customers paying for goods and services using their mobile devices, there is clearly room for steadier, sizable growth in mobile wallet adoption. Does mobile, in fact, unlock the sky’s limit?

UX 100

UX Mobile Apple Trends 100

PYMNTS

OCTOBER 21, 2016

From augmented reality shopping to expanding mobile wallet offerings, businesses are working on intriguing ways to engage and interact with customers in a more effective manner. Meanwhile, HSN introduced augmented reality (AR) shopping via its new app to grow the company’s mobile user base.

UX 100

UX Mobile Retail Online 100

Let's Talk Payments

APRIL 21, 2017

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110

Meeting UX Mobile Compliance 110

PYMNTS

DECEMBER 9, 2020

As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that what a user experience (UX) designer likes is often very pretty and elegant, but that doesn’t necessarily mean an easy experience for the user. Knowing What You Don’t Know . Developing Data-Driven Design .

User Experience 241

User Experience Analytics Data UX 241

Bank Innovation

JULY 17, 2018

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

Innovation 210

Innovation Mobile Study Survey 210

Let's Talk Payments

MAY 2, 2017

Join us on May 9 at 1:30 PM ET for a free webinar, hosted by Mitek Systems, with leading industry practitioners to learn how leveraging technology can give you customers.

UX 108

UX Meeting Compliance Mobile 108

Bank Innovation

FEBRUARY 27, 2017

Labs – focus units tasked to tackle specific technologies and ideas – have been growing in popularity among banks lately. Most established banks already have “innovation labs” – which focus on identifying fintech trends and partnerships – in place, and many test distributed ledger technology applications in “blockchain labs.”

UX 150

UX blockchain Trends Innovation 150

Perficient

JANUARY 12, 2021

From a customer experience (CX) point of view, AR allows consumers to utilize features within a desktop and mobile device that enable them to both interact with the product and determine its suitability to their unique needs and have a virtual product experience opportunity. Giving the Consumer Control.

Customer Experience 538

Customer Experience Branding Video Online 538

Perficient

JANUARY 20, 2021

Globally, over 50% of all web traffic is via mobile. Importance of Device Type. India, for example, is the second-largest region in the world of smartphone users.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

BankNXT

AUGUST 24, 2017

Does your bank make it clear that it's offering mobile banking services? Jim Bruene doesn't think so, and suggests some simple UX changes. Discovery UX – making mobile banking services more visible on BankNXT.

UX 49

UX Mobile User Experience America 49

Jack Henry

JANUARY 28, 2015

In part one of this blog post we discussed what UI/UX is and why it’s important. In part two we will highlight some specific UI/UX influences and some best practices to consider when evaluating your digital channels. Let’s start with a UI/UX influence that you may have noticed more and more lately.

UX 60

UX Customer Experience Google Mobile 60

PYMNTS

MARCH 24, 2020

Mobile banking apps are designed to make digital banking more convenient for customers, yet 21.7 So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? percent of consumers who use these apps are dissatisfied with them.

UX 150

UX User Experience Survey Meeting 150

BankInovation

NOVEMBER 30, 2020

Each day, KeyBank’s digital team receives two reports. To start the day, the team receives a qualitative report with subjective feedback from customers detailing problems or suggestions. A few hours later at around 11 a.m., employees get a quantitative report with data on usage from the previous day.

UX 84

UX Data Mobile Report 84

Bank Innovation

MARCH 27, 2018

A focus on simplicity and UX design that intimately appeals to younger users such as millennials and Gen Z users, fintech investor Ron Suber told Bank Innovation. EXCLUSIVE—What’s behind the growth of personal finance management platform MoneyLion?

Millennials 170

Millennials UX Fintech Innovation 170

Bank Innovation

APRIL 17, 2019

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

User Experience 170

User Experience UX Report Financial Technology 170

Jack Henry

JANUARY 23, 2015

Part 1: What is UI/UX and why is it important? By now you’ve heard of UI/UX. UI/UX belongs to the larger descriptor, design, which further complicates this post because that term is often broadly used and hard to define. website design customer experience mobile app' Author: Derik Sutton, DSutton@ProfitStars.com.

UX 60

UX Customer Experience Mobile Online 60

Perficient

MARCH 19, 2021

Between 18 and 26% of the overall population within the United States use a variety of devices to access digital content such as a curved keyboard with a mouth stick, voice-activated tech, alternative keyboards, assistive settings for mobile devices, and eye-tracking devices.

Operations 322

Operations Guidelines UX Maine 322

PYMNTS

JULY 7, 2017

Goldman Sachs, the Wall Street bank that has been offering more services to retail consumers in the last few years, is working on a mobile app for the iPhone. If the app launches, it will mark the first time Goldman Sachs has created a mobile product for retail banking customers.

Mobile 101

Mobile UX Lending User Experience 101

PYMNTS

AUGUST 1, 2019

User experience (UX) will also experience significant increases in interest over the next three years compared to the past three. Bottom performers are focused on UX (62.5 This might reflect the perception that UX and consumer engagement are easier to tackle than payment technology and data analytics. While only 18.5

Innovation 142

Innovation UX Analytics Study 142

Perficient

SEPTEMBER 14, 2020

iOS 14 is expected to work with all mobile devices and iPads that currently run iOS 13. Need help evaluating your current mobile state? We can help with our Mobile IQ. . Checking Compatibility . First thing to take into account when updating your app for iOS 14 is compatibility.

Apple 473

Apple System Video Mobile 473

PYMNTS

FEBRUARY 20, 2020

Without getting too deep into the details, Lucaciu has become a fan of Google ’s Angular platform, which allows one set of code to be written for web and mobile. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. of every 100 mobile browsers hit “buy” in Q4 of 2019, an increase of 0.1

UX 210

UX Retail Technology Mobile 210

Bank Innovation

SEPTEMBER 28, 2018

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

UX 150

UX Report Study National 150

Perficient

OCTOBER 12, 2020

This interactive competition recognizes outstanding digital excellence in Websites, Marketing, Video, Mobile Sites and Apps, Social, and Podcasts by the biggest agencies, smallest of firms, and any creators or designers who strive to be the best on the Web. in 2015.

Video 506

Video Mobile How To Customer Experience 506

The Paypers

DECEMBER 4, 2024

Plumery has expanded its banking capabilities through the launch of UI/UX Factory, a software that was designed to accelerate application development for banks.

UX 41

UX Mobile Software 41

PYMNTS

NOVEMBER 28, 2018

Another enhancement improves the user experience by including fully optimized mobile-first UX, support for retina-display ready devices, and refined API documentation. The company said it saves developers time required to certify on various systems to enable digital financial services.

User Experience 183

User Experience UX Resources System 183

Celent Banking

JULY 12, 2016

In March of this year the Federal Reserve released the newest iteration of its consumer survey report on mobile banking, Consumers and Mobile Financial Services 2016. One fact that sticks out is how slow mobile banking adoption has been over the last few years. But why then have forecasted rates of adoption not been realized?

Mobile 100

Mobile Survey UX Strategy 100

PYMNTS

JULY 23, 2020

That’s because card experiences “are actually daily, while mobile banking [is] maybe a weekly or a monthly experience. Narayan said that partly means using some of the best user experience (UX) innovation that tech players have brought to the space. The depth of these experiences available in card management is so robust.”.

UX 165

UX Cards Google User Experience 165

BankNXT

JULY 27, 2017

Payments UX – Zelle confuses on BankNXT. Jim Bruene isn't convinced about the new Zelle branding, and bullet points what he thinks is wrong with the user experience.

UX 49

UX User Experience Payments Branding 49

BankBazaar

DECEMBER 2, 2024

The all-new version of the B ankBazaar mobile a pp for Android and iOS is here ! With sleek UI/UX changes , smarter features, and a focus on your needs, it’s more than just an update— it’s a promise to make every interaction effortless and more engaging , transforming the way you manage your finances. It was now done.

Mobile 78

Mobile UX Meeting Video 78

Celent Banking

OCTOBER 10, 2016

A couple weeks ago I attended the Mobile Banking and Payments Summit in NYC for the first time. Consumers can misunderstand mobile wallets : Many users of Apple Pay, for example, have a poor understanding of how the system actually works, with many assuming Apple is in control of their card details.

Mobile 100

Mobile Payments Apple Samsung 100

Perficient

FEBRUARY 12, 2021

Comparing the desktop & mobile DOM order. Accessibility should be included in this phase, but the amount of feedback provided must be limited and will depend on how extensive the wireframes are. This is a good point to identify basic accessibility requirements such as: Headings. Alternative text. Descriptive links/button text.

Knowledge Base 508

Knowledge Base Tools Customer Experience Mobile 508

PYMNTS

MARCH 9, 2020

Now the buyer clicks on Dress Store A, where the home page shows the typical UX with the logo, total inventory tabs and generic images. Walmart was an early adopter of the headless eCommerce approach, using a tech stack that promoted faster loading times, intuitive design and an app-like experience on mobile. Now let’s go headless.

Retail 208

Retail User Experience Study UX 208

PYMNTS

JANUARY 14, 2020

As such, services integrated into mobile phones, tablets, computers, Internet of Things (IoT)-connected devices and more may mean a more convenient service for end-users, but as Cohen noted, this monumentally increases the “attack surface” upon which cyberattackers can infiltrate and compromise. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Perficient

SEPTEMBER 21, 2023

The data from the business’s Salesforce org is then harmonized in Data Cloud, alongside any number of data sources such as mobile apps, or additional website platforms. This business data creates the foundational context for the automation tools to leverage.

Data 491

Data Tools Customer Experience Security 491