PYMNTS

JANUARY 15, 2021

In the inaugural QR Code Payments Tracker® , PYMNTS explores the latest in the world of QR codes, including new implementations at retailers and payment providers, the security concerns facing this payment method, and the pandemic’s effect on the development and rollout of QR code-enabled payment options. Retail Environment.

Retail 207

Retail Security Payments United States 207

PYMNTS

DECEMBER 28, 2020

The dreaded returns season has hit retail with a predictable but painful thud. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience.

Customer Experience 216

Customer Experience Retail America Branding 216

PYMNTS

APRIL 27, 2020

Dozens of retailers, from Dick’s Sporting Goods to Walmart , have added contactless shopping services, and it’s caught on. In addition, the survey found eCommerce in the U.S. In addition, the survey found eCommerce in the U.S. Galleria Dallas, the Dallas shopping mall, has been reopened to retail employees only.

Dallas 258

Dallas US Retail Texas 258

PYMNTS

FEBRUARY 8, 2019

A recent survey showed that retailers are going to get some love on Valentine’s Day, according to reports. The survey asked 7,384 adults aged 18 or older the questions between Jan. 2 and Jan.

Retail 150

Retail Survey Analytics Cards 150

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

JANUARY 28, 2019

Retailers have been testing out shelf-scanning robots to find out if they can handle restocking a store’s inventory when needed. A recent survey revealed that more than three-quarters of respondents aren’t able to track their inventory in real time. Frederic McCoy, a senior vice president at Jabil Retail, a unit of Jabil Inc.,

Retail 150

Retail New York Survey National 150

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 140

Survey US New York Millennials 140

PYMNTS

JULY 22, 2020

The retail industry is facing its first sales event of the pandemic with the coming of back-to-school sales. The projections were led by the National Retail Federation (NRF) this week, as it foresees record sales for back to school. Second, are retailers removing friction from the buying process?

Retail 186

Retail Meeting Arizona Florida 186

PYMNTS

NOVEMBER 22, 2018

That’s according to data released by the National Retail Federation (NRF) and Prosper Insights & Analytics. The data is part of the annual survey released ahead of the holiday. As many as 65 percent of shoppers will open their wallets to take advantage of deals and retail promotions.

Survey 124

Survey Analytics Retail Data 124

PYMNTS

SEPTEMBER 4, 2020

Caught between the focus on Labor Day and the holiday season, yet another retail event looks like it’s being scorched by the pandemic. Halloween sales are expected to be significantly impacted by social distancing concerns, and some retailers are already warning about the consequences. “We Halloween spending in the U.S.

Retail 155

Retail Survey National Trends 155

PYMNTS

DECEMBER 8, 2020

Over 110,000 restaurants have shuttered since the start of the COVID-19 pandemic and another 500,000-plus establishments are in an "economic free fall," the National Restaurant Association said in a letter to Congress. The survey included 6,000 restaurant operators and 250 supply chain businesses Nov.

Industry 226

Industry National Survey Operations 226

PYMNTS

DECEMBER 15, 2019

Mintel surveyed 1,700 shoppers online last year and discovered a fifth of consumers agreed that “experience gifts” were better than tangible products. The Mintel survey indicated the lion’s share of respondents who identified themselves as millennials or Generation Z preferred experiences over gifts.

Survey 131

Survey US New York Millennials 131

PYMNTS

OCTOBER 6, 2016

Retailers continue to rely on paid search and email marketing channels, but mobile marketing and social media are continuing to increase in popularity as a way for businesses to grow their customer acquisition, according to a new study.

social media 205

social media Survey Retail Online 205

PYMNTS

JULY 20, 2020

The increasingly likely scenario that many students in the United States, Europe and the United Kingdom will be resuming school at their kitchen tables has retailers that usually cash in every late summer biting their financial nails. Deloitte predicted roughly flat year-over-year U.S. back-to-school spending of $28.1

Retail 130

Retail United States Survey Analytics 130

PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. Although less than 10 percent of marketers say they plan to focus on generic mobile coupons, retailers will be offering bargain hunters other ways to get a deal.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

MAY 6, 2020

Retail must, and will, change following the coronavirus, with consumer behavior shifting from brick-and-mortar to eCommerce and merchants making adjustments to their inventory selections and safety measures. The retailer intends to open its approximately 800 North American retail locations again in May. Gap Inc. , Gap Inc. ,

Retail 143

Retail Survey National Online 143

PYMNTS

MAY 13, 2020

When the coronavirus pandemic struck the nation two months ago, panicked customers stockpiled paper goods, shelf-stable foods and other essentials as states shut down. Sales of store brands, so-called private labels, which are priced lower than national brands, have surged during the pandemic. But that’s all changed.

Survey 131

Survey US Branding Analytics 131

PYMNTS

MAY 15, 2020

In its Job Openings and Labor Turnover Survey (JOLTS) survey, the Labor Department indicated that discharges as well as layoffs rose to 11.4 million staffers receive pink slips, while 908,000 people lost their positions in the retail industry. As the pandemic quickly transformed the labor market, layoffs in the U.S.

Survey 224

Survey Policies National Report 224

PYMNTS

SEPTEMBER 21, 2020

In between the mad rush to close out the business year, retailers and restaurants prep for what they hope is the most wonderful time of their year for making sales. In celebration of National Small Business Week, Visa will co-host a three-day virtual summit called the What’s Next Fest in partnership with the Female Founder Collective (FFC).

Maine 294

Maine National Study New York 294

PYMNTS

DECEMBER 16, 2020

On that front, according to PYMNTS' latest SMB survey data, small merchants are feeling a little better these days. But that increased good feeling is largely reliant on the nation not undergoing yet another round of lockdowns. Firms that PYMNTS surveyed in November expected to be back to normal in about 8-1/2 months (July 2021).

Maine 282

Maine Survey Online Retail 282

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Baby Boomers. These consumers were born between 1946 and 1964, and the U.S.

Retail 147

Retail Millennials Study Trends 147

PYMNTS

NOVEMBER 20, 2018

In an organized retail crime (ORC) survey, the National Retail Federation found that 92 percent of respondents were victims of the practice in the past year. These criminals find new ways to expand their networks and manipulate the retail supply chain every day.”.

Retail 110

Retail National Survey Fraud 110

PYMNTS

DECEMBER 22, 2020

The holiday poll of Cars.com queried over 1,000 Americans regarding their December travel intentions and contrasted the results with the 2020 Cars.com Thanksgiving travel survey. In separate pandemic travel news, a very infectious new coronavirus strain has led some nations to block U.K. travelers from entering.

Survey 155

Survey Training National Trends 155

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JUNE 2, 2020

The forces closing in on retail have forced its various trade and advocacy groups to press their case in Washington. Unless this is fixed soon, the retail engine that supports one in four American jobs will have a hard time coming back to life,” a draft of the letter says. Among those forces: 2.1

Retail 131

Retail Groups Washington Survey 131

PYMNTS

MARCH 18, 2020

retail sales declined last month in the biggest drop in a year. The median projection in a survey had forecasted an increase of 0.2 The median projection in a survey had forecasted an increase of 0.2 And retail sales , with the exclusion of fuel and automobiles, fell 0.2 percent from the month before following a 0.6

Retail 131

Retail US Comparison Conference 131

PYMNTS

DECEMBER 16, 2020

16), the National Restaurant Association offered up seven public policy tenets that – in collaboration with delivery aggregators – are being billed as a “framework” for the delivery industry. The principles debut at a time when, according to the Association, 70 percent of adults surveyed said they had ordered delivery from a restaurant.

National 160

National New York City Policies New Jersey 160

PYMNTS

FEBRUARY 1, 2019

In the modern age of retail, a National Retail Federation (NRF) study has found that inventory loss, due to crime or error, is having a $46.8 percent of sales to retailers, Forbes reported. According to a study from FaceFirst , 20 percent of shoplifters, that are known, hit up three or more locations of a retailer.

Retail 116

Retail Florida Study Security 116

PYMNTS

OCTOBER 19, 2020

Still, the 2020 edition of the PYMNTS | Visa How We Will Pay consumer survey of a national sample of roughly 10,000 U.S. The number of consumers shopping for general retail items from home doubled and buying groceries at home tripled. To say that we aren’t quite the same people we were a year ago might seem overly dramatic.

Millennials 331

Millennials Survey Study Examples 331

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends Apple South Dakota 474

PYMNTS

FEBRUARY 14, 2020

For retailers, perhaps especially those luxury goods sellers weathering the storm of the coronavirus, Friday (Feb. Bloomberg reports that record spending on this holiday may give a lift to specialty retailers, as estimated by the National Retail Federation (NRF). percent of the retailer’s annual sales.

Retail 109

Retail Michigan Survey National 109

PYMNTS

SEPTEMBER 24, 2020

Retail sales have seen very modest year-over-year gains since June, but many brick-and-mortar operations continue to suffer amid the pandemic. PJ SOLOMON , the New York global investment financial services company, and the National Retail Federation (NRF), the world’s largest retail trade association, announced on Thursday (Sept.

Retail 111

Retail Survey New York California 111

PYMNTS

NOVEMBER 26, 2018

billion, according to surveys commissioned by the company. In addition to supporting brick-and-mortar businesses, 41 percent of consumers surveyed said they shopped small businesses online. Small business owners surveyed said they count on an average of 29 percent of annual sales to happen during the holiday season.

social media 193

social media Survey National Community 193

PYMNTS

AUGUST 13, 2019

Not only is it a big time for retail but, in a sense, a kind of dress rehearsal for the upcoming all all-important holiday shopping season. Retail back-to-school spending for families will hit an average of $696.70 last year, according to the National Retail Federation , a trade group. this year, up from $684.79

Retail 127

Retail Innovation Course Trends 127

PYMNTS

OCTOBER 12, 2016

And that, according to new data released by the National Retail Federation , is precisely the point, as Halloween is a less “traditional” holiday than most and therefore more open to different interpretations for how to celebrate it. According to the survey, which asked 6,791 U.S. billion on U.S. billion on U.S. Only about 29.7

Retail 100

Retail Trends Millennials National 100

PYMNTS

NOVEMBER 14, 2018

And European retailers are embracing digital payments: H&M, for instance, recently inked a partnership with Klarna through which they will further integrate H&M’s physical and digital stores. The company also reported that online retail sales may hit $123.73 A little more than 74 billion — or 74.5 The figure marks a 4.1

Retail 131

Retail Payments Apple Online 131

PYMNTS

OCTOBER 20, 2017

More than 50 percent of Chicagoans will do the majority of their holiday shopping online this year, according to a survey from Accenture. The proportion of shoppers who said they plan to shop primarily at brick-and-mortar retailers stands at 35 percent. 1 as the beginning of the holiday season , and it’s going all the way through Dec.

Online 124

Online Chicago Survey Retail 124