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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. Some might think that online stores would have done better than brick and mortar stores during the pandemic. .” Digital transformation isn’t just having an online store.

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Commerce Principal Quoted in ForresterNow Report

Perficient

Mike Rabbior, Perficient’s Principal and Commerce Chief Strategist, was quoted in two separate sections of the ForresterNow Marketers: Make Sure B2B Marketplaces Are On Your Radar report. Tailoring a Specialized Marketplace Strategy.

Report 495
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Visa: Real-Time Settlement, Online Marketplaces Help Put SMBs Back On The Road To Recovery

PYMNTS

Online marketplaces are the digital storefronts helping small to mid-sized businesses survive — but adding real-time settlement into the mix can help them thrive. And 60 percent of surveyed firms selling across online marketplaces would take their business to one that offers real-time settlement.

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NY’s Cuomo Embraces Online Gambling; Shows Inroads Amid Pandemic

PYMNTS

Soon, you might be able to bet on it…literally, online and through mobile means. (OK, According to reports, Cuomo is set to unveil the proposal to legalize online gambling (he also seeks to legalize marijuana) in his state of the state address that is scheduled for next week. Separately, and as reported by PYMNTS , a U.S.

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P&G Reports 50 Pct Jump In eCommerce Sales, Sees Lasting Shift To Online

PYMNTS

Pointing to increased demand for premium products and continued lifestyle changes from the coronavirus, Procter & Gamble reported an 8 percent increase in total revenues Wednesday, led by a 50 percent increase in its online sales.

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New Report: SMS-Based Outreach Helps Merchants Authenticate Consumers, Boost Online Sales

PYMNTS

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. About The Tracker.

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Travelex Reportedly Paid $2.3M Ransom To Hackers

PYMNTS

million ransom to get their systems back online, The Wall Street Journal reported. ” Travelex , whose machines are located in airports worldwide, said they began to reboot some of its operations in January and February. Sodinokibi, the alleged perpetrators of the cyberattack, claimed responsibility for the breach.

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