Remove Online Remove Operations Remove Retail
article thumbnail

Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

Online 421
article thumbnail

Why Omnichannel Delivery is here for the Long Run

Perficient

Omnichannel fulfillment methods such as curbside, buy-online, pick-up in-store (BOPIS), and ship-from-store have become extremely familiar to retailers, especially due to the climate of the COVID-19 pandemic. By doing so, retailers can successfully tell if their specific strategy is proving to be effective.

Retail 506
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

COVID-19 Has Retailers Nudging Black Friday Shoppers Online

PYMNTS

At a time when the coronavirus has already changed so many aspects of our daily lives, a revision of this post-Thanksgiving retail tradition only makes sense. That prompted the overwhelming majority of big-box retailers to follow suit, except for a few dollar stores and the major pharmacy chains. Not Just Retailers Are Reacting.

Retail 211
article thumbnail

Merchants And The Big Retail Reset

PYMNTS

McNicoll said the quick gains aren’t surprising, as physical retail stores essentially closed down worldwide for months. Consumers are shopping online more, going to ATMs and using cash less, and showing an increased preference for contactless payments – and McNicoll thinks much of this shift will be permanent. The Rebuilding Project.

Retail 318
article thumbnail

Alibaba Bets Billions On Online Grocery In China

PYMNTS

In a quest to dominate online food shopping in China, Alibaba invested $3.6 billion for a controlling stake in the hypermarket operator Sun Art Retail Group , Alibaba said in a statement on Monday (Oct. billion — in Auchan’s A-RT Retail. As part of the deal, Alibaba will acquire a 70.94% equity interest — worth about $3.6

Online 231
article thumbnail

Square is growing its platform into a one-stop shop for retailers

Bank Innovation

Square, which is best known for its physical and digital payment solutions, is building out its product ecosystem to manage nearly all of the operational needs of retailers.

Retail 253
article thumbnail

Visa: Real-Time Settlement, Online Marketplaces Help Put SMBs Back On The Road To Recovery

PYMNTS

Online marketplaces are the digital storefronts helping small to mid-sized businesses survive — but adding real-time settlement into the mix can help them thrive. And 60 percent of surveyed firms selling across online marketplaces would take their business to one that offers real-time settlement.

Online 354