PYMNTS

SEPTEMBER 18, 2020

Online marketplaces are the digital storefronts helping small to mid-sized businesses survive — but adding real-time settlement into the mix can help them thrive. And 60 percent of surveyed firms selling across online marketplaces would take their business to one that offers real-time settlement.

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Online Survey Maine Study 354

PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Morgan Chase as well as brokerage firm BlackRock are partnering to bring this authentication to the backend, integrating new technologies into their onboarding process for further security.

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Online Report Tools Fraud 223

PYMNTS

OCTOBER 1, 2020

online grocery retailer Ocado is involved in a patent lawsuit over robotically-operated warehouse technology with robotics company AutoStore , Reuters reported. That deal was seen as instrumental in Kroger competing with Amazon , Reuters reported. s online delivery pool. Although Ocado only claims 1.7

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Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

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PYMNTS

DECEMBER 29, 2020

. — think Amazon , Starbucks , McDonald's and Walmart — are expected to get even bigger post-pandemic, while small- to medium-sized businesses (SMBs) fight for survival, the Financial Times (FT) reported Tuesday (Dec. While people hunkered down, companies providing digital delivery of essentials saw business soar. A record $2.5

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Report Branding Analysis America 251

PYMNTS

DECEMBER 9, 2020

The app-based tool gives salon customers the ability to book their appointments online and also issues reminders. A new PYMNTS report done in collaboration with American Express — the 2021 New Merchant Business Models Playbook — takes a look at the ways merchants are adopting technologies and strategies for unified shopping capabilities. .

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Tools Online Wyoming Software 283

PYMNTS

DECEMBER 16, 2020

In today’s top payments news around the world, IBM has bought Canada-based Expertus Technologies, while Gojek is rolling out its new GoBiz Plus point-of-sale (POS) offering. The technology, which is a collaboration with PT Bank Central Asia, functions as a supplement to the GoBiz retailer super app.

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Technology System social media Payments 240

PYMNTS

DECEMBER 21, 2020

JCB is teaming with LayerX , a local company, on the offering, Ledger Insights reported. Not many particulars of the effort were available, according to the report. In December 2019, Paystand entered into an initial partnership with JCB to provide an end-to-end online payments system for clients of JCB and large Japanese companies.

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blockchain Report Payments System 246

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

JANUARY 12, 2021

Consumers are looking for online buying processes that are easy and can provide opportunities to search, learn, and purchase products without and roadblocks, especially during COVID-19. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.

Customer Experience 538

Customer Experience Branding Video Online 538

PYMNTS

OCTOBER 19, 2020

In a quest to dominate online food shopping in China, Alibaba invested $3.6 Sun Art tapped Alibaba technology to leverage growth opportunities in China’s hypermarket and supermarket space. 19) CNN report. China’s biggest online shopping event since COVID-19 — the annual 618 sale — netted a combined $136.5

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PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. Online Holiday Sales Topped $1 Trillion . The company is rolling out Loyalty Management at a time when online retail sales are booming.

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Online Management Retail Study 279

PYMNTS

OCTOBER 25, 2020

Touting 5G data speeds that are already 25 times faster than current 4G technology (and will eventually be 100 times faster), the two companies said the security, reliability and ultra-low lag times will bring increased efficiency and reduced costs. The 5G Killer App Debate.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

AUGUST 13, 2020

By comparison, the first 3-D Secure (3DS) technology provides consumers with a user experience marked by lengthy times for processing and verification. The company reports that retailers selling through eCommerce are experiencing record sales numbers, but fraud rates are also on the uptick. seconds on average through EMV 3DS.

Technology 248

Technology User Experience Fraud Comparison 248

PYMNTS

NOVEMBER 20, 2020

The space has experienced robust expansion, with one report noting that more than 17 million consumers around the globe joined CUs in 2019. Getting the customer service angle right is so crucial to CUs’ success that many CUs are investing in emerging technologies to help them better hit their marks. Using AI to Meet Members’ Needs.

Technology 253

Technology Indiana Michigan Tools 253

Perficient

DECEMBER 19, 2023

That’s why we are excited to share that Perficient has been named a Major Player in the IDC MarketScape: Worldwide Experience Build Services 2023–2024 Vendor Assessment and IDC MarketScape: Worldwide Experience Design Services 2023–2024 Vendor Assessment reports. What Does This Inclusion Mean for Perficient?

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Report Customer Experience Innovation Strategy 251

PYMNTS

DECEMBER 10, 2020

TSYS , a payment processing company, has suffered a ransomware attack and had some data posted online, according to a report from Krebs on Security. Krebs said the attackers have said they plan to publish more in the coming days.

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PYMNTS

OCTOBER 8, 2020

The fraud issue can make some customers more hesitant to utilize online banking — a recent report found that near half of online banking and mobile banking users that had experienced fraud were at least “somewhat concerned” about the issue. And meanwhile, 35.7

Report 247

Report Fraud Risk Management America 247

Abrigo

DECEMBER 10, 2024

Unfortunately, family members are often the most common perpetrators of elder fraud, accounting for 62% of reported cases. The FBI's 2023 Internet Crime Complaint Center (IC3) report highlighted a staggering $3.4 Scammers initially build trust through online interactions, often via social media or dating platforms.

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Fraud Training Software social media 195

PYMNTS

NOVEMBER 17, 2020

16), Pinduoduo said it will use the money “to invest in agricultural logistics infrastructure and responsive manufacturing as consumer behavioral changes accelerate the online migration of retail.”. Pinduoduo added that demand for online grocery shopping in China has surged since the COVID-19 lockdowns.

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PYMNTS

APRIL 24, 2020

Some have added support for in-branch digital technologies such as video banking screens and upgraded ATMs to minimize in-person contact while making sure customers’ needs are met, for example. Digital Technologies Under COVID-19. British FI Nationwide U.K. Several U.K.

Technology 248

Technology ATM Video Tools 248

PYMNTS

AUGUST 7, 2020

Millions of consumers around the globe are turning to online games during the COVID-19 pandemic, and cybercriminals are springing into action with schemes to target them. Online gambling compliance experts are also predicting that cybercrime will sharply rise in the coming months. Why Online Gaming Appeals To Fraudsters .

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Online System Fraud Video 222

PYMNTS

AUGUST 11, 2020

Merchants and other online services must be sure these processes are also secure, however, especially as fraud attempts have continued to climb. Creating onboarding experiences that can keep consumers’ attention to completion has only become more difficult in recent years as customers have become spoiled for choice of online merchants.

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Report Guam Hawaii Security 247

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

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Online Payments Retail United States 241

PYMNTS

MAY 8, 2020

The first quarter of 2020 should have been business as usual — especially for the payments processors and financial services technology companies — the firms that keep commerce humming across offline and online channels. Earnings reports from those companies show just how abruptly things have shifted. Setting The Stage.

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PYMNTS

DECEMBER 8, 2020

Many of these processes had begun to shift to digital channels within the past several years, however, and the health crisis has caused the online shift to pick up steam at an incredible pace. Brazil-based facial recognition and identification technologies provider Acesso Digital recently reported that more than 5.2

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Video Report Meeting United States 211

Abrigo

FEBRUARY 6, 2025

Often, those figures include the victims entire life savings and likely underrepresent the full impact, as many victims do not report incidents due to shame or embarrassment. billion of reported losses due to this type of fraud in 2023 and around 40,000 victims in the United States. He's even seen losses as large as $4 million.

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Fraud social media Software Video 221

Abrigo

DECEMBER 2, 2024

Indeed, between late February 2023 and late August 2023 alone, FinCEN received 15,417 reports representing $688 million in transactions related to mail theft-related check fraud. Among financial institutions attending Abrigo’s July webinar on fraud, 60% reported that check fraud has continued to increase in 2024.

Fraud 195

Fraud Virginia Software Report 195

Abrigo

MARCH 15, 2022

Offering Digital Consumer and Commercial Accounts Benefits Financial Institutions Banks and credit unions that enable online/digital account opening win new customers and members and retain existing ones. . Takeaway 1 Many financial institutions are adding or improving online or digital account opening capabilities. .

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

OCTOBER 28, 2020

This is leading some to adopt such tools as least-cost-routine (LCR) technology, which can be used to automate payments systems so that they route transactions through the lowest-cost system without need for manual intervention. Adding new payment gateways and automating payments operations are only half the battle, however.

Payments 257

Payments Report Operations United States 257

PYMNTS

AUGUST 10, 2020

Consumers have been using internet technology for everything from nonessential health services to ordering from restaurants in the last few years, especially shopping more frequently online for retail products and groceries. Introduction. We surveyed more than 5,000 U.S. businesses in a vulnerable financial situation. .

Report 228

Report Payments Millennials Cards 228

Abrigo

OCTOBER 19, 2023

Ideas for educating and promoting cybersecurity in October Cybersecurity Awareness Month is an opportunity for banks and credit unions to promote online safety and take steps to reduce cyber risks. The campaign has also evolved to reflect the changing nature of cyber threats and the emerging technologies that enable them.

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Online Security Resources Training 221

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. percent of respondents in an early March survey said they were using their mobile devices to shop more often.

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Retail Online social media Mobile 243

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

PYMNTS

AUGUST 24, 2020

PYMNTS’ latest research report, Mastering Multichannel Commerce Playbook: The New Retail Reality , in collaboration with Citi , examines these technological and consumer behavioral shifts and looks at three emerging channels: direct-to-consumer (D2C), subscription and digital business-to-business (B2B) commerce platforms.

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Retail Report Case Study Study 216

PYMNTS

NOVEMBER 13, 2020

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumers and Banks Both Like Online Auto Loans. Consumers are apparently so glad to dump the back-office haggle between dealer and bank that roughly one-third of car buyers are now doing the loan process online, J.D.

Online 214

Online San Francisco Trends Marketing Strategies 214

Abrigo

JANUARY 31, 2025

The Federal Trade Commission (FTC) reports a staggering $10 billion in consumer losses to fraud in 2023, up from $3.5 These numbers are likely lower than the actual losses, as many victims choose not to report due to embarrassment that they were fooled, possibly by someone they trusted. billion in 2020. Global targeting: The U.S.

Fraud 195

Fraud social media cryptocurrency Software 195