Bank Innovation

MARCH 15, 2018

EXCLUSIVE – Welcome BMO Bolt, Bank of Montreal’s virtual assistant on social media platform Facebook Messenger. The bot, announced today, was created in partnership with conversational banking technology company Finn.AI. BMO customers shouldn't get too excited about handing over control of their financial lives to the bot yet, though.

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social media Meeting Technology Company 306

Bank Innovation

FEBRUARY 21, 2019

Keeping your money in a bank is common sense at this point, but online banking is – unfortunately – not something many people have grown accustomed to, yet. There are many benefits to explore in this area, and it’s not a bad idea to check out what some online banking services can do for you […].

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Online social media Operations Security 253

Bank Innovation

MAY 3, 2017

Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S., conducted by digital marketing technology company Netsertive.

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social media Study Survey Online 239

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. For instance, she said customers will always want good prices, selection and convenience when they shop.

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Branding Online Retail social media 220

PYMNTS

MAY 27, 2020

With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. Now more than ever, our customers are interacting with our dealerships online.

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Online Management social media Branding 151

PYMNTS

SEPTEMBER 21, 2020

For retailers, the fourth quarter of 2020 is likely to see a media blitz that will make other years pale in comparison. Unspent budget from big box retailers will be let loose as early as Oct. There are many critical aspects to SMB retail media strategy but two stand out this year: when to advertise and where to advertise.

Retail 169

Retail social media Marketing Branding 169

PYMNTS

MAY 19, 2020

To enable businesses to more easily list their merchandise on its social media platforms, Facebook has unveiled Facebook Shops. The social media company had allowed companies to list items on Instagram and Facebook in the past. That of course means there’ll be higher conversions and more sales for small businesses.”

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social media Training Course Online 243

PYMNTS

MARCH 26, 2020

For retailers, especially those deemed non-essential and struggling with revenue, branding may be on the back burner right now. According to Claessen, those brand attributes are even more important during this crisis as retailers communicate with employees, landlords and consumers. Big mistake, say several branding experts.

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Branding Retail social media Customer Experience 145

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

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Retail social media Millennials Branding 177

PYMNTS

NOVEMBER 19, 2020

“If history is any guide, a co-evolutionary path is likely, with an eco-system of diverse and competing payments media and systems emerging, some wholesale, others retail, some private, others public,” he said. Freeman allegedly worked with five co-conspirators.

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Bitcoin cryptocurrency Online social media 222

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

JUNE 14, 2019

In a new PYMNTS interview, Chavez talked about bringing more online efficiencies to pet ownership. Pet retail is among the fiercest battlefields for both brick-and-mortar merchants and eCommerce operators. The retail chain is rolling out an online pet pharmacy and opening additional veterinary clinics.

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social media Retail Community Mobile 194

PYMNTS

OCTOBER 22, 2020

Retailers in this space are also beginning to offer more payment methods and shopping channels, and the ongoing COVID-19 pandemic’s effects on consumer behaviors is partly driving this shift. Providing diverse payment methods is therefore becoming as essential to retailers’ success as offering expansive product lines.

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social media Retail Online Mobile 200

PYMNTS

DECEMBER 15, 2020

GoDaddy was interested in Poynt because of the digital shift in payments due to the pandemic, as well as in-person and online shopping converging more all the time, the release stated. The deal is expected to close in the first quarter of 2021. He said a business could do both, and that they didn't have to be competitors.

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Technology Payments social media Software 337

BankInovation

OCTOBER 17, 2023

Barclays online and mobile banking systems were down for two hours today, with the London-based bank’s clients were unable to access their accounts, the bank said on X, formerly known as Twitter. trillion Barclays sent out three messages to clients via social media with updates urging clients to use the bank’s […]

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Online Mobile social media System 142

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. Just under half — or 45.9

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Innovation Retail social media Apple 166

Bank Innovation

JULY 6, 2016

Back in 2014, Stripe confirmed that it was working with Facebook on a “Buy” button for the social media giant. Whatever happened to the “Buy with Facebook” button?

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social media Payments Google Online 240

PYMNTS

DECEMBER 26, 2018

To let shoppers discover and try out new products, payment companies are helping merchants launch augmented reality (AR) experiences within social media platforms. The firm chose a Kenyan brand, Huddah Cosmetics , as the first social commerce merchant on its Mula service to roll out the platform.

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social media Payments Millennials Regional 180

PYMNTS

JANUARY 19, 2021

Sixty-five percent of Venmo customers claimed to have increased their online purchasing behavior during the pandemic period, at the same time they have reduced their in-store shopping habits. Finally, it seems that for Venmo customers, social commerce is increasingly commerce in context.

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Retail social media Study Branding 198

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels.

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Payments social media Branding Study 236

PYMNTS

MARCH 27, 2020

As government measures to decelerate the spread of the coronavirus have come into place, many upscale retailers in New York such as Chanel, Celine and Fendi have blocked access to their shops with plywood. Retail shops in storied retail locations have shut their doors. In other retail news, department stores in the U.S.

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New York Retail Los Angeles social media 151

PYMNTS

NOVEMBER 9, 2020

We think browsing photos and videos online is the new window shopping, and people are the new everyday stylists,” the release says. Social commerce has gained traction as of late, pushed on by the pandemic-induced digital shift in shopping and the already-growing interest in combining social media and ecommerce.

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social media Video Branding Community 227

PYMNTS

SEPTEMBER 3, 2020

The remote payments app allows merchants to charge customers by sending a payment link via SMS, Whatsapp, email or social media. The feature can be used to adjust any change in the tax rate charged on food and non-alcoholic beverages. FinTech partners, he said, have become key allies to helping SMBs. “We

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social media Taxes Online Payments 298

PYMNTS

OCTOBER 30, 2020

Card-skimming devices hidden on gas station card readers or carefully integrated into ATMs used to be especially troubling for merchants and consumers, but retailers and financial institutions (FIs) have stepped up their measures to protect physical card readers in recent years.

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Cards Online Fraud social media 192

PYMNTS

FEBRUARY 5, 2020

How that will affect merchants’ online promotional activity hangs in the balance. As we know, mostly anonymous corporations have been collecting consumer data online for years, usually without explicit permission, selling it or using it for ad retargeting and personalization. That’s a bad moon rising for some Big Data operators.

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Google Data Regulation social media 288

PYMNTS

OCTOBER 19, 2018

In the webinar, entitled “ 5 Ways Fraudsters Fake IDs — And How Your Face Can Stop Them ,” Trilli not only offered an up-to-date primer on the latest criminal techniques to steal online data and identities, but gave practical and hopeful advice on how to prevent much of that fraud, even as the people behind it keep raising their game.

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Fraud Online social media Software 189

PYMNTS

DECEMBER 10, 2020

“So it’s no surprise that Instagram is making moves to replicate TikTok’s most popular features — especially in areas where TikTok hasn’t already amassed a strong foothold, like Brazil,” says social media fan site Later. “In In practice, that means turning customers into influencers via a social selling technology platform.

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social media Video Branding Online 257

PYMNTS

MARCH 18, 2020

In normal times consumers look for three things from a retailer: price, product and location. In fact, a pre-crisis PwC report showed that 14 percent of respondents said trust in a brand is the number one reason (other than price) why they shop at a retailer. What do consumers want from retailers now?

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Retail Branding social media Online 153

PYMNTS

SEPTEMBER 30, 2020

In today’s top retail news, Spiceology aims to shake up the D2C realm, and small and medium-sized businesses (SMBs) face decisions of how — or whether — to compete with Amazon’s October Prime Day event. 13 and 14 in this year of unpredictable and unprecedented retail happenings. Spiceology Shakes Up The D2C Status Quo. Big Lots, Inc.

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Retail social media US Marketing 189

PYMNTS

JANUARY 20, 2020

New evidence of that — part of the broader trend of the existential changes in the world of brick-and-mortar retail, changes that are gaining more focus this month — comes from reports that stationery chain Papyrus is closing up shop. The chain had since expanded to some 260 or so retail locations. Total retail growth was 3.8

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Retail Millennials Cards social media 183

PYMNTS

MARCH 17, 2020

Shopping has always been highly visual , and online shopping is no different. eCommerce’s rise has only made designing retail showrooms more complex, however. Merchants need to bridge this gap as digital connectivity pushes the retail world’s boundaries. The Rise of Visual Search.

Retail 143

Retail Tools Millennials social media 143

Bank Innovation

JUNE 12, 2018

That according to new documents released yesterday by Congress that contain written responses from the social media company on its data and privacy […].

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social media Data Company Operations 207

Perficient

SEPTEMBER 29, 2020

They feel the threat of Amazon and other retail giants moving into their space, and they want to fight back. The problem is: While there’s a lot healthcare can learn from retail, it’s also true that much about retail doesn’t work in healthcare. She ignores the first one, but responds to later emails and schedules online.

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social media System Retail Online 294

PYMNTS

FEBRUARY 3, 2020

percent of online sales came from social channels. However, 8 percent of Cyber Monday visits did originate from social media, an increase of 17.5 It comes from WBR Insights , which credits customer engagement via social media. Brand advertisers, it says, need to justify social media ROI.

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social media Branding Survey Strategy 144

PYMNTS

MARCH 31, 2020

As bookstores remain shuttered nationwide, a 3-month-old online seller is stepping up. Here’s how Bookshop.org helps indie book retailers. It also asked authors, including Stephen King, Susan Orlean and Jason Reynolds, to promote Bookshop on social media. It added buy buttons for Bookshop.org to all of its websites.

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Online social media Retail Groups 141

PYMNTS

JANUARY 19, 2021

Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats. A significant share are turning to their second-best alternatives, namely online chats and phone calls, to have their individual questions answered by an employee.

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Study social media Millennials Retail 196

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

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Video social media Millennials Data 224