PYMNTS

APRIL 17, 2020

COVID-19 has driven consumers indoors — and online. percent more likely to make their purchases online in 2020 than they were in 2019, underscoring the increased reliance on digital commerce now that retail stores are closed until the pandemic recedes. Consumers are 30.6

Retail 214

Retail Data Study Online 214

PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. Retailers] are seeing double-digit higher conversion rates when an extended warranty is shown – not on the extended warranty, but conversion rates on the product itself,” Levin said.

Online 334

Online Exercises Retail Capital 334

PYMNTS

NOVEMBER 23, 2020

The National Retail Federation (NRF) said it predicts retail sales across the U.S. billion in retail sales and an increase of 3.5 billion in retail sales and an increase of 3.5 The shutdowns and stay-at-home orders from last spring have stunted some of the growth, with some smaller retailers still struggling.

Online 251

Online Retail National Analytics 251

PYMNTS

JANUARY 26, 2021

In today’s top retail news, the U.S. Plus, a new Federal Reserve Bank of New York study finds that individuals anticipate that the economy will rebound by next year. The retailer said the move is part of a plan to execute a “store footprint optimization plan, including the contemplated exit of unprofitable locations.”

Retail 239

Retail US New Jersey New York 239

PYMNTS

JANUARY 19, 2021

Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats. These results suggest that consumers find it difficult to access the information they are looking for because relevant information is often buried,” per the study.

Study 196

Study social media Millennials Retail 196

PYMNTS

SEPTEMBER 29, 2020

A new Mastercard initiative aims to improve online transaction clarity so that customers can know exactly who they purchased from, according to a press release Tuesday (Sept. A study commissioned by Ethoca showed that 96 percent of U.S. A study commissioned by Ethoca showed that 96 percent of U.S.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

DECEMBER 10, 2020

With providers such as Bill Me Later / PayPal Credit, Afterpay, Affirm, Klarna and FuturePay all vying for a larger slice of the BNPL pie, as well as further availability through retailers online and in-store, it's no wonder why this payment choice is on the rise. Here are five key BNPL takeaways from the report.

Study 173

Study Millennials Survey Online 173

PYMNTS

JANUARY 25, 2021

The National Retail Federation ’s annual convention may have come and gone but the sentiments, strategies and lessons learned from facing nearly a year of pandemic-led changes by some of the world’s largest merchants are going nowhere fast — especially when it comes to their embrace of increased digitalization. Stores As Social Centers.

Community 269

Community Retail Strategy National 269

PYMNTS

JANUARY 15, 2021

The holiday shopping season is the most wonderful time of the year for the retail industry. Brick-and-mortar merchants and online retailers alike often rely on end-of-year sales to generate up to 40 percent of their annual revenues and start the new year on a positive note. A notable $730 billion in U.S.

Retail 159

Retail Online Fraud Cards 159

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

AUGUST 24, 2020

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. Interior Define is one such company that exemplifies these trends, as highlighted in our case study.

Retail 216

Retail Report Case Study Study 216

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JANUARY 11, 2021

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.

Los Angeles 207

Los Angeles Retail San Diego San Francisco 207

Bank Innovation

OCTOBER 31, 2019

Digital financial services from lending to asset management are expected to generate at least $38 billion of annual revenue across Southeast Asia by 2025, more than tripling from $11 billion in 2019, according to a new study by Bain & Co., Online lending will comprise about half that total for […].

Study 186

Study Lending Google Online 186

PYMNTS

APRIL 27, 2020

The pressure on cash-strapped retailers is intense and potentially consequential. At stake are the early returns on some issues that will determine the nature of consumer behavior and spending patterns, which are the lifeblood of retail for any season. Larger retailers may need to look at reformatting as a reinvention strategy.

Retail 193

Retail Strategy Survey Online 193

PYMNTS

OCTOBER 9, 2020

Brick-and-mortar commerce has rebounded in recent months, but consumers are still heading online for many of their purchases, maintaining trends set in the early months of the pandemic. trillion opportunity for eCommerce retailers. trillion opportunity for eCommerce retailers. Around The Next-Gen Debit World.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

FEBRUARY 3, 2020

Consumers are firing brick-and-mortar retailers from the jobs they held years and decades before. To get their shopping jobs done, consumers are now hiring retailers that make it convenient to do business – anywhere, anytime, through any channel and on their terms. When Buy Online, Pick Up In-Store Goes Horribly Wrong.

Retail 172

Retail Online Study Meeting 172

Bank Innovation

MAY 3, 2017

Facebook is the key to online traffic—but most small businesses run to the social media king to drive in-store traffic, too. More than 40% of SMBs will turn to Facebook for a boost in in-store traffic, according to a survey of 250 SMBs across the U.S., conducted by digital marketing technology company Netsertive. For banks and […].

social media 239

social media Study Survey Online 239

PYMNTS

MARCH 29, 2020

Call it the retail gap that eCommerce can only partly fill. But eCommerce can only go part way, not the whole distance, in offsetting a devastating hit to retail as we have known it. have temporarily shut their doors, and more than 90 “non-essential” nationwide retailers have temporarily gone dark. But only 25.4

Retail 205

Retail Survey Course Study 205

PYMNTS

FEBRUARY 11, 2019

In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. As longtime readers of my columns know well, the 90 percent of retail sales promulgated by the Census is just an average across all categories of retail spend. percent of all retail sales, including auto, in 2039.

Online 197

Online Retail Mobile Branding 197

PYMNTS

SEPTEMBER 14, 2020

And in retail, online grocery platform Weee! Data: $347B: Approximate amount consumers spent at eCommerce retailers within the first six months of 2020. Data: $347B: Approximate amount consumers spent at eCommerce retailers within the first six months of 2020. has registered astronomical growth and funding.

Online 159

Online Payments Study Retail 159

PYMNTS

DECEMBER 11, 2020

The more shoppers are exposed to remote communication and actual online buying options, the more they may prefer these methods in the future over traditional showroom visits to wade through inventory and negotiate,” said Chris Sutton, vice president of automotive retail at J.D.

Customer Experience 282

Customer Experience Online Tools Retail 282

PYMNTS

JULY 6, 2020

If your business touches retail in any way, it might pay to follow a few important breadcrumbs. Worse yet, some analysts fear the triggering of break-lease clauses for retailers in malls if anchor stores leave. All of this will only make malls an even tougher sell to consumers, and to retailers that want consumers to buy their stuff.

Retail 259

Retail Meeting Branding Maine 259

PYMNTS

JULY 22, 2020

The retail industry is facing its first sales event of the pandemic with the coming of back-to-school sales. The projections were led by the National Retail Federation (NRF) this week, as it foresees record sales for back to school. At the very least, retailers need to depend on eCommerce sales in the states where the virus is raging.

Retail 186

Retail Meeting Arizona Florida 186

Bank Innovation

JANUARY 25, 2018

adults are already comfortable interacting with retailers, banks, and other companies using natural language technology, according to a study released by Mastercard today. The study, conducted by Mastercard and Mercator with 3,000 U.S. EXCLUSIVE—Two out of three U.S.

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Study Retail Technology Company 271

PYMNTS

AUGUST 17, 2020

The Commerce Department released July’s retail sales last week, showing an increase in seasonally adjusted retail spending – up 1.2 Analysts reported that physical retail sales, seasonally adjusted, were up 2.7 And what we also see is only one part of the retail sales story. percent growth in June.

Retail 335

Retail Branding Online Report 335

PYMNTS

JUNE 8, 2020

As evidenced by last week’s PYMNTS’ card on file report , consumers are ready and willing to keep their data with retailers, both online and offline, in exchange for frictionless experiences. The PYMNTS study continues to show that consumer behaviors – not just purchase preferences – are changing.

Retail 167

Retail Study Online Data 167

PYMNTS

JANUARY 28, 2021

It is well known that shoppers tend to behave differently online than they do in brick-and-mortar stores — and this extends to how they choose to pay at checkout. One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards.

Cards 210

Cards Online Security Data 210

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. percent made voice-assisted purchases while shopping for groceries or retail goods in the last 24 hours. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

AUGUST 4, 2020

The global pandemic has changed commerce fundamentally — a fact confirmed in Visa ’s new Back to Business study. According to the eight-country study, 78 percent of consumers have changed how they pay for things so as to reduce contact in their commerce. That was very evident in the study — and not just in the U.S.

Study 315

Study Survey social media Online 315

PYMNTS

JANUARY 19, 2021

Sixty-five percent of Venmo customers claimed to have increased their online purchasing behavior during the pandemic period, at the same time they have reduced their in-store shopping habits. Additionally, a little over a third (37 percent) of Venmo users report having a child or teenager in their household.

Retail 198

Retail social media Study Branding 198

PYMNTS

DECEMBER 29, 2020

parent company of luxury online retailer Mytheresa , announced that it's filed a registration statement with the SEC for an initial public offering (IPO), according to a press release. A study by Bain and Co. The study concluded that those buying luxury goods were seeking traits like diversity, inclusion and sustainability.

Company 159

Company Retail Study Online 159

PYMNTS

NOVEMBER 13, 2020

Power research shows that the number of customers doing their credit applications online has kicked into high gear. Consumer Financing Satisfaction Study. Consumers and Banks Both Like Online Auto Loans. Online Sales Are Also Booming. But not surprisingly, online car sellers are thriving this year. Power 2020 U.S.

Online 214

Online San Francisco Trends Marketing Strategies 214

PYMNTS

DECEMBER 2, 2020

In a year that’s been filled with lifestyle changes, personal pivots and business adaptations, 2020 may also go down as the year of the gift card as studies show an outsized increase in sales leading up to the busy holiday season. When asked if they would purchase gift cards as part of their online shopping for the holidays, 29.6

Cards 160

Cards Retail Study Survey 160

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. The basic idea behind LISNR is to send data securely via audio. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JANUARY 21, 2021

The COVID-19 crisis and the digital shift that it accelerated are making five lessons clear that tradition brick-and-mortar retailers must heed if they want to survive, according to Karen Webster. The key lesson traditional merchants must learn is that “retail’s competition is the marketplace, not other category competitors,” Webster wrote.

Retail 179

Retail Branding Analysis Online 179

PYMNTS

JANUARY 1, 2021

PYMNTS has tracked those changes every step of the way via exclusive research , Tracker reports and studies, starting on March 6, a full 10 days before the country – or large swaths of it – were locked down. And they’re also “the most likely to say they will keep shopping online once daily life returns to normal.”.

Study 362

Study Survey Exercises Cards 362