Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

PYMNTS

SEPTEMBER 4, 2020

It has now been six months since the coronavirus outbreak was declared a pandemic on March 11, and consumers are more likely than ever to shop and pay online, not only for retail goods, but for groceries and food orders from restaurants. adults now purchasing food, groceries and retail items online. We surveyed 2,437 U.S.

Online 248

Online Data Retail Survey 248

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. Deep Dive: The Benefits And Drawbacks Of Using SMS-Based Verification. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

AUGUST 11, 2020

11), reported by CNBC , that retail behemoth Walmart has struck a partnership with Instacart to offer same-day deliver across a few, select markets in the United States, focused on four initial pilots in Oklahoma and California. Amazon, for its part, said online grocery sales tripled in its latest quarter. News came Tuesday (Aug.

Online 227

Online Oklahoma San Diego Los Angeles 227

PYMNTS

NOVEMBER 25, 2020

According to an exclusive consumer survey, 27 percent of shoppers expect to spend less money than they did in 2019. And when they do spend, consumers will do so online – some of them exclusively. percent said they would do all of their shopping online. And when consumers do go online, gift cards are winning the season.

Online 176

Online Cards Retail Data 176

PYMNTS

APRIL 17, 2020

COVID-19 has driven consumers indoors — and online. percent more likely to make their purchases online in 2020 than they were in 2019, underscoring the increased reliance on digital commerce now that retail stores are closed until the pandemic recedes. Consumers are 30.6

Retail 214

Retail Data Study Online 214

PYMNTS

MAY 15, 2020

The experts were expecting a weak retail sales report when the numbers hit the wires earlier today (May 15) – but even in an environment of diminished expectations, the number reported by the Census Bureau was a disappointment. Year on year, retail sales fell 21.5 Consumer spending, which represents roughly two-thirds of the U.S.

Retail 232

Retail Michigan Survey Report 232

PYMNTS

NOVEMBER 25, 2020

billion online in November as holiday shopping gets underway – a 32.6 percent year on year since just Sunday alone, and Adobe is reiterating its forecast for record online sales for Thanksgiving Day, Black Friday and Cyber Monday. billion in Black Friday online sales (39.2 billion online, up 33.1 percent above last year).

Online 217

Online Retail Video Analytics 217

PYMNTS

APRIL 1, 2019

When it comes to online shopping, one of the greatest frustrations for consumers — and friction points for merchants — is having to manually enter credit or debit card information for each purchase. percent of consumers today have account information stored online with at least one or more companies or service providers.

Online 212

Online Cards Mobile Maine 212

PYMNTS

JUNE 9, 2020

Physical brick-and-mortar retail was suffering long before the pandemic. Consider the findings of a PYMNTS consumer survey , where 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels.

Retail 230

Retail Mobile Meeting Online 230

PYMNTS

MAY 19, 2020

The results reversed a trend from last quarter, where the chain was one of many physical retailers facing a tepid holiday season that missed analyst expectations for sales, comparable-sales growth and earnings across the board. But things have reversed dramatically for the retailer amid the COVID-19 pandemic. percent to $134.6

Retail 221

Retail Los Angeles Survey Online 221

Perficient

SEPTEMBER 30, 2020

A Survey of Over 150 Enterprise Executives. For that reason, we conducted a survey of 154 executives from enterprise organizations. What follows is six of the major themes we saw in analyzing the survey response data. The world threw a major curveball at us back in March 2020 when COVID-19 erupted on the global stage.

Video 508

Video Survey Strategy Marketing 508

PYMNTS

JANUARY 19, 2021

Chuck Huang, founder and CEO of Citcon , explores how the pandemic has prompted retailers to capitalize on the surge in demand for contactless, digital payments. "As Progressive retailers have paved the way for this with email collection at registers, enabling them to connect their customers’ behavior in-store with them online.

Retail 211

Retail Payments Online Marketing Strategies 211

PYMNTS

JANUARY 11, 2021

retail rents falling in many locales by percentages even greater than those seen in or after the 2007-08 Great Recession. These decreases are historic,” the Real Estate Board of New York wrote in a new report showing that average Manhattan retail asking rents fell in all of the island’s 17 retail corridors during autumn.

Los Angeles 207

Los Angeles Retail San Diego San Francisco 207

Bank Innovation

APRIL 11, 2017

Online retailers have several advantages over their brick and mortar counterparts. In a recent Piper Jaffray survey, teens’ favorite website was Amazon (43%), followed by Nike (5%). They have lower costs, plus a place on the smartphone screens (and in the hearts) of younger shoppers.

Mobile 277

Mobile Data Survey Online 277

PYMNTS

APRIL 27, 2020

The pressure on cash-strapped retailers is intense and potentially consequential. At stake are the early returns on some issues that will determine the nature of consumer behavior and spending patterns, which are the lifeblood of retail for any season. Larger retailers may need to look at reformatting as a reinvention strategy.

Retail 193

Retail Strategy Survey Online 193

PYMNTS

JANUARY 15, 2021

The holiday shopping season is the most wonderful time of the year for the retail industry. Brick-and-mortar merchants and online retailers alike often rely on end-of-year sales to generate up to 40 percent of their annual revenues and start the new year on a positive note. A notable $730 billion in U.S. Keeping Companies Safe.

Retail 159

Retail Online Fraud Cards 159

PYMNTS

MARCH 29, 2020

Call it the retail gap that eCommerce can only partly fill. But eCommerce can only go part way, not the whole distance, in offsetting a devastating hit to retail as we have known it. The report surveyed more than 1,900 U.S.-based percent of consumers surveyed said they were shopping online, and 16.3 As many as 75.4

Retail 205

Retail Survey Course Study 205

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. For instance, she said customers will always want good prices, selection and convenience when they shop.

Branding 220

Branding Online Retail social media 220

PYMNTS

SEPTEMBER 17, 2020

While the retail industry waits for Amazon to officially announce Prime Day, some other events are starting to take their places on the calendar. On the more general side of the retail ledger, a proposed “Mirror Day” on Oct. Sixty percent of the survey respondents are concerned that shipping could delay their purchases.

Retail 180

Retail Survey Branding Maine 180

PYMNTS

JANUARY 28, 2021

It is well known that shoppers tend to behave differently online than they do in brick-and-mortar stores — and this extends to how they choose to pay at checkout. One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards.

Cards 210

Cards Online Security Data 210

PYMNTS

NOVEMBER 11, 2020

Buy now, pay later (BNPL) payments platform Afterpay is teaming up with retailer Gap to offer flexible spending options as the holiday shopping season gears up. When consumers shop Gap brands online, they can choose Afterpay at checkout and pay for purchases in four interest-free installments. “We We are proud to partner with Gap Inc.

Retail 222

Retail Charlotte Branding Millennials 222

PYMNTS

NOVEMBER 27, 2020

From restaurants to the farthest reaches of retail, rapid digitization is making the best of the COVID-19 mess while setting up conditions for an elevated set of future payments experiences. percent of consumers have switched from shopping for retail products in stores to shopping for them online … and 16.6 percent on April 27.

Survey 277

Survey Online Innovation Retail 277

PYMNTS

JULY 22, 2020

The retail industry is facing its first sales event of the pandemic with the coming of back-to-school sales. The projections were led by the National Retail Federation (NRF) this week, as it foresees record sales for back to school. At the very least, retailers need to depend on eCommerce sales in the states where the virus is raging.

Retail 186

Retail Meeting Arizona Florida 186

PYMNTS

OCTOBER 23, 2020

Online grocers are increasingly allowing underprivileged consumers to use EBT payments (the modern equivalent of food stamps) at a time when the pandemic has made going to the store too risky for many shoppers. The move by the two companies is just the latest initiative in a growing trend of EBT acceptance for online grocery shoppers.

Online 195

Online Payments Montana Alaska 195

PYMNTS

APRIL 27, 2020

Dozens of retailers, from Dick’s Sporting Goods to Walmart , have added contactless shopping services, and it’s caught on. The number of orders placed online and picked up at stores surged 208 percent between April 1 and April 20 compared to a year ago, according to Adobe Analytics, CNBC reported. Retailers are trying to figure it out.

Dallas 258

Dallas US Retail Texas 258

PYMNTS

MAY 20, 2020

But mounting concerns about health and safety amid the pandemic have motivated a consistently rising share of shoppers to try ordering their groceries online for delivery. percent of consumers that PYMNTS surveyed had switched to grocery shopping online as of early March, 14.8 For example, our survey found that 31.1

Online 184

Online Millennials Digital Strategies Retail 184

PYMNTS

DECEMBER 16, 2020

On that front, according to PYMNTS' latest SMB survey data, small merchants are feeling a little better these days. Results for businesses in the retail sector were on the whole quite mixed, with 35 percent of retail businesses PYMNTS surveyed reporting an increase in demand. And SMBs plan to rely on digital more.

Maine 282

Maine Survey Online Retail 282

PYMNTS

MAY 11, 2020

As retailers, especially those marked non-essential, move to digital commerce platforms they’re also finding new ways to stay in touch with customers during the pandemic. According to eCommerce automation and analytics platform Yotpo, more than 65 percent of online shoppers are browsing or buying from their mobile devices.

Retail 176

Retail Branding Mobile Analytics 176

PYMNTS

NOVEMBER 30, 2020

The divide between digital and brick-and-mortar commerce hit a tipping point this holiday season, with more consumers than ever going online to kick off their holiday shopping sprees. We surveyed a census-balanced panel of 2,147 U.S. Three in four shoppers bought items online and three in 10 shoppers bought items exclusively online.

Data 321

Data Online Cards Google 321

PYMNTS

JANUARY 21, 2021

The COVID-19 crisis and the digital shift that it accelerated are making five lessons clear that tradition brick-and-mortar retailers must heed if they want to survive, according to Karen Webster. The key lesson traditional merchants must learn is that “retail’s competition is the marketplace, not other category competitors,” Webster wrote.

Retail 179

Retail Branding Analysis Online 179

PYMNTS

JANUARY 11, 2021

Amazon and Walmart are among the big retailers trying out a new way of handling refunds, according to a report from The Wall Street Journal (WSJ). PYMNTS reported on the high return rates, citing a survey from Ware2Go , which said 80 percent of respondents were considering a return.

Retail 281

Retail Survey Report Online 281

PYMNTS

JANUARY 1, 2021

And they’re also “the most likely to say they will keep shopping online once daily life returns to normal.”. More than 54 percent of those who are shopping for groceries online say they will likely be vaccinated. How She Thinks About Vaccines. How She Thinks About The Shopping Venue. How She Thinks About Timing Her Order.

Study 362

Study Survey Exercises Cards 362

PYMNTS

OCTOBER 15, 2020

consumers have gone from retail shopping in stores to shopping online since the pandemic began, while 16.6 percent have shifted from grocery shopping in stores to doing so online. percent of them have gone online to order takeout or delivery from restaurants where they used to dine. PYMNTS research shows that 41.9

Data 213

Data Retail Online United States 213

PYMNTS

NOVEMBER 4, 2020

A recent survey by Adobe Analytics found that just over a quarter of consumers surveyed – 26 percent – said the election would impact their holiday spending. Still, some pause on part of shoppers following Election Day is par for the course, Adobe Analytics found in a survey released late last month.

Arizona 218

Arizona Pennsylvania Georgia Survey 218

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

DECEMBER 2, 2020

Driven by the pandemic’s push that has sparked a massive surge in online traffic and purchasing, the rise in gift card giving, validated by PYMNTS research, suggests that Americans are clearly embracing their new digital lifestyles especially when it comes to giving presents. “The PYMNTS research supports the finding.

Cards 160

Cards Retail Study Survey 160