PYMNTS

MARCH 1, 2017

In today’s social media sphere, politics might seem to be the most talked-about topic, but that would be an incorrect assumption. In Mastercard’s 2017 Digital Payments Study , the credit card company found that digital wallets were the high topic of conversation among social media users. Here are the numbers: 3.5

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PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

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PYMNTS

SEPTEMBER 30, 2019

A recent study about how people respond to scammers shows that consumers are more likely to become victims on social media and online marketplaces than over the phone, The Wall Street Journal reported on Sunday (Sept. The average loss was $600.

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PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel. Building A Trusted Experience In Risky Times . Building A New Commerce Journey .

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PYMNTS

AUGUST 4, 2020

According to the survey, three-quarters of them (75 percent) report being positive about the future. For instance, Visa’s survey found that 78 percent have adapted how they pay. Some 49 percent say they shop online when they can, while 48 percent are favoring contactless payments and 46 percent say they’ve cut down on cash use.

Study 315

Study Survey social media Online 315

PYMNTS

DECEMBER 26, 2018

To let shoppers discover and try out new products, payment companies are helping merchants launch augmented reality (AR) experiences within social media platforms. The firm chose a Kenyan brand, Huddah Cosmetics , as the first social commerce merchant on its Mula service to roll out the platform.

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social media Payments Millennials Regional 180

Perficient

JULY 31, 2020

World Health Organization (WHO) Survey and Situation Report. Gartner also stated that “by 2022, 35% of large organizations will be either sellers or buyers of data via formal online data marketplaces, up from 25% in 2020.” Johns Hopkins Research Center. Our world in Data (.gov). Every state website in the US.

Data 354

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PYMNTS

FEBRUARY 3, 2020

percent of online sales came from social channels. However, 8 percent of Cyber Monday visits did originate from social media, an increase of 17.5 At least one recent survey shows that the potential is awakening in 2020. It comes from WBR Insights , which credits customer engagement via social media.

social media 144

social media Branding Survey Strategy 144

PYMNTS

NOVEMBER 26, 2018

billion, according to surveys commissioned by the company. In addition to supporting brick-and-mortar businesses, 41 percent of consumers surveyed said they shopped small businesses online. Small business owners surveyed said they count on an average of 29 percent of annual sales to happen during the holiday season.

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social media Survey National Community 193

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. This suggests that consumers use them more than they would like, or may have expected to, during the pandemic.

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PYMNTS

JULY 18, 2017

It also turns out the much-vaunted social media generation is less inclined to use social media than you’d think. Perhaps we should not be all that surprised at the findings, or that social media has a way to go before becoming banking itself becomes truly “social.”

Millennials 144

Millennials social media Survey Online 144

PYMNTS

APRIL 27, 2020

Banks do not always have the budgets or resources to craft cutting-edge online and mobile experiences, although they can no longer afford to put off digital transformations. The number of online banking customers is growing worldwide, and FIs’ consumers are coming to expect seamless digital experiences as a result.

Digital Banking 248

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Bank Innovation

DECEMBER 5, 2016

According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they would Read More. Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change.

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Survey Software Study Company 150

PYMNTS

DECEMBER 23, 2016

Online shopping is no longer reserved for the tech-savvy, with a new Pew Research Center surve y finding eight in 10 American adults shop online. According to Pew, 79 percent made online purchases of any type, while 51 percent used a mobile phone to make a purchase and 15 percent bought something via a link from a social media website.

Online 100

Online social media Survey Comparison 100

PYMNTS

JANUARY 4, 2017

For merchants, a resolution worth considering as the new year begins is to make smart financial decisions and strive to offer customers a seamless online shopping experience. Working to improve how online customers interact with digital buy buttons is a single step that could simultaneously address these two goals.

social media 128

social media User Experience Online Mobile 128

PYMNTS

MAY 20, 2020

A devastating small business survey on one hand, and a possible link to social commerce on the other. That was Facebook’s contribution to the pandemic crisis yesterday as the social media giant rolled out two new shopping services for small business — Facebook Shops and Instagram Shop. told Bloomberg.

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PYMNTS

SEPTEMBER 17, 2020

17) unveiled plans for a new app aimed at helping small businesses that rely on the social media giant to hawk their wares and services to operate more efficiently online. In addition, Facebook has released a pair of new surveys on small businesses around the world and the impact COVID-19 on their operations.

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social media Survey Online Operations 173

PYMNTS

MAY 23, 2017

A recent survey by American Express shows that, unsurprisingly, millennials have the biggest appetite for digital dining experiences, from ordering take-out through a mobile app to ordering and paying through a kiosk at their table to tweeting what they’re eating. For a full report, see the survey summary from American Express.

Survey 103

Survey Millennials social media Mobile 103

PYMNTS

JANUARY 19, 2021

A significant share are turning to their second-best alternatives, namely online chats and phone calls, to have their individual questions answered by an employee. Forty-nine percent of consumers say they are engaging with their FIs through online chats more often than they did before the pandemic began.

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Study social media Millennials Retail 196

Accenture

APRIL 26, 2017

For years, we’ve heard people proclaiming the demise of the bricks-and-mortar bank branch, supposedly swept away by customers’ mass-migration to online and—increasingly—mobile alternatives. But as our latest UK banking consumer survey— Beyond Banking —confirms, there’s still plenty of life in the bank branch. Stay tuned. [1-5]

Millennials 277

Millennials social media Innovation Study 277

PYMNTS

SEPTEMBER 15, 2020

Facebook will dole out millions in cash and advertising credits to small businesses across India, while also helping merchants launch online gift cards, as the social media giant pushes deeper into the country’s fast-growing eCommerce sector. Gift cards will help small businesses reach more potential customers online.”.

social media 157

social media Cards Survey Online 157

Accenture

OCTOBER 3, 2017

Based on this survey of over 2,000 consumers, it’s clear that online retailers, tech firms and social-media players face an uphill battle to convince consumers to allow them access to their financial data. Trust in online platforms and social-media companies as providers of payments services is low.

social media 156

social media Millennials Online Fraud 156

PYMNTS

JUNE 1, 2018

A survey shows that more U.S. A new Pew Research Center survey found that 51 percent of U.S. teens ages 13 to 17 say they use Facebook — a decline from the Center’s last survey of teen social media use in 2014-2015. teens are using YouTube , Instagram or Snapchat over Facebook.

social media 101

social media Survey Groups Online 101

PYMNTS

NOVEMBER 17, 2020

Prados said that Worldpay ’s research has shown that 90 percent of B2B buyers are making more purchases online than last year, while at the same time, 80 percent of buyers will spend more money on sellers that are offering an eCommerce channel rather than picking up the phone. Social Commerce. The Case For Change.

social media 270

social media Video Trends Payments 270

PYMNTS

DECEMBER 7, 2020

Working professionals across the United States have done away with the traditional nine-to-five, in-office grind in favor of remote, work-from-home arrangements, with fewer chances to browse through their social media feeds as they would on the train or listen to the occasional podcast or music during their morning and evening drives.

social media 160

social media Training United States Survey 160

PYMNTS

SEPTEMBER 27, 2016

New research by Google and Purchased shows that over half of shoppers surveyed visit a retailer’s website or app before buying a product in-store. Around a quarter or those surveyed used social media to find out about a product. 54% | The percentage of those surveyed who use a search engine.

Data 100

Data Online social media Survey 100

PYMNTS

MARCH 12, 2020

PingPong did an exclusive survey of 500 merchants about their inventory level and sales expectation. More than half of respondents indicated that their total inventory in possession (FBA, in transit or received) will last less than two months, while close to 25 percent of those surveyed had inventory for less than a month.

Innovation 283

Innovation Policies social media Examples 283

PYMNTS

APRIL 1, 2020

The increase started in February, with online orders up 108 percent year over year, according to Quantum Metric. GoodFirms surveyed more than 100 of the top eCommerce experts to determine the most effective tactics for small-scale online shops. Another 46.62% cited email marketing as highly effective. “As

social media 216

social media Retail Michigan Strategy 216

PYMNTS

SEPTEMBER 26, 2016

Twenty-six percent of consumers used social media to find out more information about a product, and 13 percent of them used it when making a purchasing decision. The study surveyed 1,000 shoppers 18 and older.

Online 100

Online social media Survey Google 100

PYMNTS

AUGUST 1, 2017

Research from MYOB for its most recent Business Monitor survey found small businesses are preparing for some major technology investments. Another technology in focus within MYOB’s report is social media. Surprisingly, only about a fifth of SMEs surveyed said they have a social media presence.

Innovation 118

Innovation social media Survey Tools 118

PYMNTS

JUNE 8, 2016

If there’s one effect online shopping has had on the general consumer experience, it’s that the average shopper now spends much more time researching the products they want to buy before pulling the trigger. However, a new study suggests that this may all come down to a single factor in the end. “Retail customers disagree.

Retail 100

Retail Online social media Study 100

PYMNTS

NOVEMBER 27, 2018

More than 165 million Americans shopped online or in stores during the period from Thanksgiving through Cyber Monday , surpassing the 164 million estimate the National Retail Federation (NRF) provided before the shopping event. In a press release , the NRF and Prosper Insights & Analytics said the average shopper spent $313.29

Millennials 149

Millennials social media Retail Survey 149

Abrigo

DECEMBER 8, 2015

Everyday Technology for Everyday Challenges: Free or Low-Cost Tech Solutions to Help Grow Your Business Description: Accounting and valuation firms require digital technology to power their websites, marketing efforts, customer surveys, meetings, and more. Business Valuation: Where is the Value in Doing Business Valuations?

social media 150

social media Leadership Meeting Resources 150

PYMNTS

MAY 8, 2020

The first quarter of 2020 should have been business as usual — especially for the payments processors and financial services technology companies — the firms that keep commerce humming across offline and online channels. The stage had been at least partially set to help merchants meet the demands of life lived online and sheltered in place.

Report 245

Report Online New Jersey Conference 245

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. One recent survey found that 78 percent of U.S. Except, maybe not. Privacy Changes. Overall, 69 percent of consumers favor GDPR-like regulations in the United States. Privacy Punishment.

Online 101

Online social media Baltimore Data 101

PYMNTS

MAY 20, 2020

The news service reviewed the survey to be sent to the public, digital services providers and the EU member countries. The feedback is expected to provide the EU information as it drafts the Digital Services Act to replace a 20-year-old measure that governs online services in the 27-country bloc.

Regulation 131

Regulation social media Google Survey 131

PYMNTS

APRIL 24, 2017

According to new data from 1WorldSync, almost half of surveyed merchants and suppliers have lost at least $1 million because of this challenge of omnichannel sales — and more than a tenth have lost at least $3 million. The company released its new survey of 400 merchants and suppliers across Europe and the U.S.,

Survey 175

Survey social media Management Resources 175