PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

AUGUST 7, 2019

How can sharing economy platforms revamp their security systems not only to enhance their fight against fraud, but also their users’ experience? Among sharing platforms users we surveyed, 26.2 percent said they were asked to submit ID online, and 19.5 Among sharing platforms users we surveyed, 26.2

Report 182

Report Fraud Survey User Experience 182

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JULY 30, 2019

As part of SCA, consumers who are based in Europe will need to confirm their identities in order for online transactions to proceed. The report, titled “Issuer Declines,” found that 75 percent of issuers surveyed will be ready to comply with the rules, but a smooth operational transition may be a bit tougher. spanning 13 issuers.

Survey 172

Survey User Experience Report Security 172

PYMNTS

JULY 17, 2019

The deadline is looming for merchants and payments providers to comply with new requirements for authenticating online payments in Europe. Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

FEBRUARY 1, 2021

If a little eBay store, so to speak, can facilitate online payment easily, the dental practice in town or the orthopedic practice in town has the same ability. Everybody pays online for everything. Consumers are comfortable about putting in their credit card information. We all do it. Patients Feel Safer In A Restaurant.

System 267

System Payments Study Cards 267

PYMNTS

APRIL 24, 2020

. COVID-19 has closed bank and credit union (CU) branches across the United States, sending the demand for digital banking solutions soaring as consumers hop online to manage their finances from home. We surveyed 4,058 U.S. FinTechs are also emerging as major CU competitors.

Data 187

Data Innovation Digital Banking Meeting 187

PYMNTS

JANUARY 4, 2017

For merchants, a resolution worth considering as the new year begins is to make smart financial decisions and strive to offer customers a seamless online shopping experience. Working to improve how online customers interact with digital buy buttons is a single step that could simultaneously address these two goals.

social media 128

social media User Experience Online Mobile 128

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

MAY 16, 2019

trillion valuation , as corporate buyers begin to demand the same online purchase experience in their professional lives that they have in their personal lives. Enabling tech developers to access a range of API integrations means a more flexible way to build an online commerce solution for B2B sellers.

Online 178

Online User Experience Technology Operations 178

PYMNTS

NOVEMBER 24, 2020

A Kaspersky survey indicated that 47% of banking customers in the META region (Middle East, Turkey and Africa) were victims of some type of bank fraud in the first six months of this year. The pandemic has accelerated the shift to online banking. Schalk Nolte , chief executive officer of Entersekt, said in a statement on Tuesday (Nov.

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

SEPTEMBER 9, 2019

Such legal betting promises to keep consumer experiences centered around pro football in the U.S. Driven by the prevalence of smartphones and availability of mobile applications to enable online gamers to embrace real-time payments, FIS is anticipating the trend to soar by 2022 as digital wallets become the preferred method worldwide.”.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

SEPTEMBER 22, 2020

Consumer packaged goods (CPG) – which just four years ago had only a 1 percent penetration rate online – are capturing the digital shift in a dramatic way during the pandemic. As the crisis pushed online grocery into exponential growth during the crisis, CPG companies are finally starting to sell and advertise online.

Company 140

Company Capital Online Resources 140

South State Correspondent

AUGUST 31, 2022

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. Various Other Use Cases.

Data 448

Data Training Examples Taxes 448

PYMNTS

JANUARY 19, 2017

Young adults in India are using their smartphones for shopping online at an increasing rate. According to eMarketer , it’s expected that younger generations in India will help drive the number of smartphone users in the country to 267.1 million this year, showing a drastic 19.5 percent increase over 2016.

Mobile 100

Mobile Millennials Survey User Experience 100

PYMNTS

DECEMBER 18, 2020

The result has caused a paradigm shift to online and mobile ordering that allows customers to safely and conveniently pick up their food or have it delivered to eat at home. We surveyed a census-balanced panel of 2,123 U.S. New PYMNTS research shows that 23.3

Study 144

Study Mobile User Experience Innovation 144

PYMNTS

OCTOBER 2, 2018

What would one say about a computer geek who said he could protect their online identity , and while doing do would make a bold move against the likes of Facebook and Google ? Technology that enables consumers to control their data as they shop, pay and perform other tasks online. As consumers become more cautious — cynical?

Data 189

Data Online Google social media 189

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

JULY 6, 2020

Since PYMNTS’ last survey of subscription services, the average Index score in Q2 2020 rose to 65.1, This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience. Scores Rise, But Churn Looms. First, the good news. Approximately 167.1

User Experience 144

User Experience Training Examples Survey 144

PYMNTS

JUNE 27, 2019

The goal is to create a consistent and ubiquitous user experience across the channels they shop by leveraging the credit and debit relationships already in place with their banks. In Canada, 41 percent of cardholders surveyed said they would consider using installment payments on purchases of $500 or more. However, in the U.S.,

Lending 188

Lending User Experience Cards Fintech 188

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. But a new survey shows a new urgency. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

South State Correspondent

AUGUST 31, 2022

Thus, if you are using document intelligence to review social media posts or survey results and a customer discusses “trouble opening an account,” the AI can infer that it is talking about a deposit account, not a loan or merchant credit account. Various Other Use Cases.

Data 74

Data Training Examples Taxes 74

Abrigo

JUNE 4, 2024

We are looking at everything from online account opening to our banking platform's user experience. Customer surveys help us understand what our clients need and how we can provide that personal touch through technology." Koch stressed the importance of using technology to enhance internal operations and service levels.

Compliance 221

Compliance Community Community Bank Conference 221

Celent Banking

JANUARY 20, 2017

According to the GTNews 2016 Transaction Banking Survey Report, 91% of North American corporates are evaluating their cash management partners. Clearly, these responses are evidence that large numbers of corporate clients are less than satisfied with the channel tools and the overall digital client experience being offered.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

Jack Henry

APRIL 9, 2014

We became much more interested in what our customers had to say and, based on survey results, we began to analyze and improve every area that involved direct customer interaction. I thought about those events recently while reading a series of articles about managing the online user experience.

UX 95

UX User Experience Online Operations 95

PYMNTS

JANUARY 16, 2017

All because that in-store experience has lost in the convenience game to online shopping. More than 6,000 consumers and 500 retail executives were surveyed from nine countries, including the U.S, Consumers wish to use technology to help them engage with the store at every step of the shopping journey.”.

Retail 100

Retail Study Survey User Experience 100

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Survey , a PYMNTS and Green Dot collaboration, found that 57.5 Google’s expertise is in UX design,” he noted. “By Race to the Top.

Google 272

Google Fintech Payments Apple 272

PYMNTS

DECEMBER 4, 2018

A bit more than a third of those surveyed plan to also focus on loyalty in that timeframe. When it comes to a loyalty program, it’s all about a good user experience. As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs.

Payments 191

Payments Millennials Cards Course 191

PYMNTS

JULY 3, 2020

“When asked what type of reward or benefit would encourage them to use their primary card more often, 60 percent wanted something other than cash back — like lower interest rates, [a waived] annual fee or points that can be used for online shopping or travel. Dividends of Loyalty Innovation. Likewise, 33.3

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

JANUARY 2, 2020

Trust in B2B eCommerce is critical for both buyer and suppliers, and as more businesses demand to conduct trade online, B2B eCommerce platforms like Alibaba are positioning themselves as facilitators of this buyer-supplier trust. But language and user experience aren’t the only factors to consider when targeting a new geographic market.

US 120

US America User Experience Strategy 120

PYMNTS

MAY 6, 2019

That is what the latest data from analytics firm Ghost Data strongly indicated, anyway, as its survey of the site has found it is becoming one of the internet’s favorite breeding grounds for the illegal sale of counterfeit fashion items. That progress toward additional eCommerce functionality is likely to progress, according to the survey.

social media 123

social media Branding Survey Report 123

PYMNTS

JULY 13, 2016

NUMBER26 , a digital banking startup based in Germany, did just that, taking cues from companies that have found success online and in the app store to build a simple and enjoyable user experience. With our user experience, we do a much better job at the moment than most traditional banks,” Stalf said.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

PYMNTS

JUNE 15, 2020

“With restaurants shifting to takeout only due to the pandemic, it’s more important than ever that guests’ digital experience be on point with the experience they would receive at restaurants,” Scott Lawton , the restaurant’s co-founder, told PYMNTS in a recent interview. Online reviews are vital in today’s restaurant industry.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

JULY 13, 2018

Location has always mattered in business, but the concept is taking on new meaning in online retail. The talk centered around the PYMNTS and Braintree Contextual Commerce Report , which used survey findings from 2,000 U.S. Security of transactions, after all, stands as one of the top priorities of online shoppers.

User Experience 100

User Experience UX social media Retail 100

Celent Banking

FEBRUARY 26, 2015

And, in some cases, the user experience is poor. Source: Celent survey of North American financial institutions, October 2014, n=156. Banking Retail Banking branch transformation Brett King digital banking Omnichannel online banking' But, the significant majority of banks do not yet have that capability.

FDIC 100

FDIC Retail Digital Banking User Experience 100

PYMNTS

DECEMBER 14, 2016

And the digital shoppers are winding down the last few days of online shopping before the window slams shut on the possibility of a Christmas Eve delivery. According to VisaNet data, we expect to see an 18 percent growth in online spending this holiday season, up from 16 percent last year,” Visa noted.

Online 100

Online Retail User Experience Data 100