PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

MARCH 4, 2020

And in that evolution, DeLuca explained, software has moved from systems that simply kept records or initiated transactions toward systems that deliver an enhanced, more engaging experience. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

MAY 20, 2020

Unfortunately, this current environment presents some of those opportunities.”. All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks. Permanently.

Fraud 208

Fraud Examples Data Tools 208

Accenture

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 166

Customer Experience Payments User Experience Innovation 166

PYMNTS

MARCH 6, 2020

Rather than approaching digitization as a ground-up overhaul of an entire institution’s infrastructure and operations, community banks should identify a “niche,” or an area in which they have been most successful as a business, to initiate a modernization project. The Right Foot.

Community Bank 173

Community Bank Community How To Lending 173

PYMNTS

FEBRUARY 4, 2020

. “Many enterprises today have been unable to streamline their receivable processes, negatively impacting business operations and profitability,” said Genpact Chief Strategy Officer Katie Stein. 5 at the Order to Cash and Treasury Unconference at the AT&T Stadium in Dallas, Texas. .”

Dallas 131

Dallas Texas User Experience Software 131

Accenture

MARCH 20, 2017

Banks such as HDFC, HSBC, and others are already launching their corporate mobile solutions in areas including cash management, trade services, reconciliation, authentication and operational support. Key features include: Multichannel access, seamless user experience across web, mobile devices and offline channels.

Customer Experience 158

Customer Experience Payments User Experience Innovation 158

PYMNTS

AUGUST 20, 2020

And although transactions are then tokenized, those card on file credentials are used as the payments method each time the card is presented for payment. It just checks the boxes in terms of the user experience,” he explained. How from a franchise perspective do we feel this thing operates? Building For The Future .

Samsung 238

Samsung Cards Payments Innovation 238

Bobsguide

OCTOBER 9, 2022

“We can provide intuitive, easy-to-use access to many products and user journeys through a single platform, reducing complexity and friction for our customers and providing a truly differentiated user experience.”. We look forward to hearing more about how Finastra is enabling banks to provide differentiated user experiences.”.

User Experience 121

User Experience US Lending Meeting 121

PYMNTS

JUNE 22, 2020

Expanding into a new market — even one as geographically close as Mexico, for example — would present a number of logistical hurdles that many businesses may not be equipped to handle. Appealing to a wider array of customers within the U.S. Credit and debit card penetration in markets like Mexico is still low compared to the U.S.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. Fraud remains an ever-present challenge, however, and marketplaces worldwide are deploying new defenses.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 17, 2019

This presents problems for developers, who need to make sure that their products run both smoothly and securely. These technologies are presenting increasing demands on local networks as more devices fill homes, causing aggravating performance lags. The reality is the physical frequency that it operates on. How Z-Wave works .

Security 142

Security Michigan Operations User Experience 142

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. Streamline your operations: Will you be enabling developers to deploy infrastructure on demand? On multiple clouds?

Customer Experience 131

Customer Experience Innovation Policies Security 131

PYMNTS

MAY 16, 2019

In a way, B2B buyers want the best of both worlds: a streamlined, omnichannel buying experience that looks and feels like a consumer shopping setting, and all the customizations they need as corporate buyers, whether that’s custom pricing, contract terms, payment options and more. “The reason people are buying is changing.

Online 178

Online User Experience Operations Technology 178

Insights on Business

NOVEMBER 12, 2018

Today, governance, risk and compliance (GRC) is being transformed by not only rapidly-evolving regulatory standards and growing costs of non-compliance, but also by the clear and present need for greater GRC adoption/engagement – by the first line of defense – while delivering added value by empowering business users.

Compliance 107

Compliance Technology User Experience Analytics 107

PYMNTS

JANUARY 16, 2020

The headline statement is that crypto firms have traditionally operated in a regulatory environment that might charitably be likened to the “Wild West.” The widespread impact of the stricter regulations may have a chilling effect on new crypto asset company creation, and may also steer firms to house operations in less regulated counties.

Regulation 132

Regulation cryptocurrency User Experience Operations 132

PYMNTS

JANUARY 30, 2019

Google, on the other hand, has spent the last several years pondering how to get its Assistant somewhat more deeply embedded into automotive systems, with an Android-based operating system for cars that runs independently of a smartphone or any other device. That’s not necessarily what consumers asked for.”. That is a huge thing.

Google 116

Google System User Experience Apple 116

Abrigo

JUNE 4, 2024

"We are looking at everything from online account opening to our banking platform's user experience. Koch stressed the importance of using technology to enhance internal operations and service levels. This opening panel session of ThinkBIG 2024 was just one of many presentations from over 90 speakers this week.

Compliance 221

Compliance Community Bank Community Conference 221

PYMNTS

OCTOBER 13, 2017

To put it another way, the theme of the fairy tale applies to the transactional world in which we live — getting it all just right and in balance, a crucial concept when it comes to the consumer experience and security in card-not-present (CNP) transactions. Balance is the only way to boost card revenue.

Security 108

Security CA Payments Analytics 108

PYMNTS

JUNE 9, 2020

Customers are engaging more actively with their FIs across digital channels as a matter of necessity, as bank branches have largely been shuttered or are operating with reduced hours. The broader the coverage of the data, the better because that all factors into the value of the user experience,” he said.

Data 151

Data Security Online User Experience 151

Abrigo

AUGUST 13, 2024

With Flying Colors With Flying Colors , presented by Credit Union Exam Solutions, is on top of the latest regulatory issues for credit unions. It also examines how community banks are different from other types of financial institutions and provides strategies for optimal operations.

Fraud 221

Fraud Community Community Bank Lending 221

Celent Banking

JUNE 26, 2015

The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise. Nicola has a PhD in Human-Computer Interaction, a very hot area of IT these days as the focus is on UI organization and the impact on user experience.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

PYMNTS

SEPTEMBER 3, 2019

However, as the industry takes a closer look at how technology and user experience can drive adoption, B2B eCommerce has an inescapable truth: Price is critical to landing a sale.

Data 150

Data Strategy Retail Management 150

PYMNTS

JULY 8, 2020

While SMBs of all industries can present an array of risks for lenders, the farming industry operates with a unique business model that can complicate cash flows. In B2B supply chains, financing and payments are intrinsically linked, a fact that guided the bank’s user experience strategy.

Industry 131

Industry Payments User Experience Strategy 131

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 79

User Experience America Security Digital Banking 79

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them.

Retail 131

Retail Tools User Experience Technology 131

PYMNTS

MAY 24, 2016

The ubiquity of new technology has reset customer expectations, creating a new standard for speed of service and user experience. Thanks to Netflix, which was quick to adopt this new technology, customers expect an intuitive user interface and around-the-clock availability with zero tolerance for errors. contact-form-7].

Cyber Security 109

Cyber Security New Jersey User Experience Innovation 109

PYMNTS

FEBRUARY 19, 2019

But getting from theory to daily fraud prevention practice presents massive challenges, and not everyone knows what to do or how to do it. It’s not just about chargeback rates,” he said, but pretty much the entire scope of operations, and the entire range of customer satisfaction and trust. That’s where Kevin Lee comes in. Insult Rate.

Fraud 169

Fraud Data Maine System 169

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. With NFC technology from Apple (VAS protocol) and Google (Smart Tap), the merchant’s private-label card and/or rewards program are automatically presented at the time of payment. Rewards can help lure customers to a brand and keep them there. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

JANUARY 20, 2020

It’s at those places, he noted, where it is even more important for Visa to be present and to be “the fraud-fighting engine,” using more advanced and sophisticated tools.

Security 168

Security Fraud Risk Management Payments 168

PYMNTS

JANUARY 31, 2018

Slack has made a user experience that is easy … to integrate other products and services into their platform” with one-click integration sans specialist knowledge. Consider the fact that CFOs must wait for a monthly reconciliation of data, or the fact that information is presented in a batch format. Reports are backward-looking.

Management 116

Management Data social media System 116

PYMNTS

MARCH 8, 2017

Additionally, the volume of SDKs required to effectively attribute mobile app marketing efforts occasionally caused slowdowns in user experiences. AppsFlyer’s SDK is present in tens ofthousands of mobile apps, which means, Bhagwan noted, that they’re currently present in some 98 percent of active smartphones worldwide.

Mobile 108

Mobile Marketing San Francisco Fraud 108

PYMNTS

JANUARY 29, 2019

The platform allows travel operators to offer digital lending options as a seamless part of making the travel reservation. Travel is complex, and customers want to be able to research, book and pay all within the same experience. They tend to research more, spend longer and favor more consolidated experiences.

Payments 151

Payments Innovation Hawaii Lending 151

PYMNTS

JANUARY 30, 2020

When expanding the same concerns to aggregators and business software solutions that integrate payments into the end user experience, some new, yet similar, risk considerations emerge. “Navigating all of this is a bit complex,” he said. Looking at the Aggregators. The Partnerships.

Payments 143

Payments Software Management Technology 143

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. There are over 5 million self-employed people in the U.K.,

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

FEBRUARY 22, 2019

The focus is correctly on the customer experience (for example, improving onboarding and presenting information so that it is more user-friendly), but they can also take a different, deeper approach.”. That’s how a bank goes about offering a digital experience that isn’t just beautiful (i.e., Delving Deeper .

Innovation 153

Innovation System Regional America 153

PYMNTS

OCTOBER 28, 2016

What happens when a thriving on-demand marketplace operating in one country wants to expand into new international markets? Moving into new markets, Ting argued, can bring the firm into areas that are relatively unbanked, presenting the unfamiliar challenge of paying a workforce without access to traditional financial services.

Regional 100

Regional Marketing User Experience Compliance 100