PYMNTS

JUNE 2, 2020

The forces closing in on retail have forced its various trade and advocacy groups to press their case in Washington. Unless this is fixed soon, the retail engine that supports one in four American jobs will have a hard time coming back to life,” a draft of the letter says. Among those forces: 2.1

Retail 131

Retail Groups Washington Survey 131

Bank Innovation

JUNE 20, 2019

Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress. For the second consecutive year, Navy Federal Credit Union and USAA topped Forrester’s Customer Experience Index across industries, ahead of retailers like Lexus, QVC, Zappos and Amazon.

Customer Experience 170

Customer Experience Retail Company Survey 170

PYMNTS

SEPTEMBER 13, 2019

Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. The fast food operator recently announced an agreement to acquire Apprente. In the second annual edition of the PYMNTS and Visa How We Will Pay survey, 28 percent of all U.S. Other Moves. Ads for Illness.

Retail 248

Retail Google Survey Technology 248

PYMNTS

JANUARY 25, 2019

consumers, for instance, want the right to know where their personal data is and how it’s being used, according to recent surveys. In the past, typically retailers — not just travel companies — had to make a choice really between frictionless [payments] and security,” he said. Eighty percent of U.S. About The Tracker.

Operations 195

Operations Regulation Data Trends 195

PYMNTS

JUNE 3, 2020

the wear-to-work retailer for women, warned it may file for Chapter 11 bankruptcy protection as the nationwide chain has been crippled by the COVID-19 crisis, CNBC reported. The company operates more than 385 retail and outlet locations in 33 states, according to its website. The parent company of New York & Co. ,

New York 151

New York Retail Groups Survey 151

PYMNTS

SEPTEMBER 16, 2020

retail chain New Look made headlines this week for striking a deal to effectively receive a three-year rent holiday on 68 of its stores and massive rent reductions on more than 400 others. Commercial landlords finally got some good news in July as rent collections for retail properties increased by double digits compared to May and June.

Retail 203

Retail Survey Payments Tools 203

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

SEPTEMBER 24, 2020

Retail sales have seen very modest year-over-year gains since June, but many brick-and-mortar operations continue to suffer amid the pandemic. PJ SOLOMON , the New York global investment financial services company, and the National Retail Federation (NRF), the world’s largest retail trade association, announced on Thursday (Sept.

Retail 111

Retail Survey New York California 111

PYMNTS

JULY 2, 2020

Primark, the Irish fashion retailer, is expected to take a huge financial hit due to COVID-19, the Financial Times reported. Associated British Foods (ABF), Primark’s parent company, which operates a portfolio of shops in 52 countries, said the shutdown would cost them more than 600 million euros ($674 million) in lost earnings.

Retail 130

Retail Study Survey Report 130

Perficient

AUGUST 2, 2024

In Forrester’s Priorities Survey, 2024, “64% of business and technology professionals said that bringing more development in-house would be a high or critical priority for their IT organization over the next 12 months.”

America 450

America Report Technology Software 450

PYMNTS

FEBRUARY 11, 2019

But the growing use of those brands to attract sales is also leading to more focus on potential challenges for online, private label retail over the next few years. Private brands, of course, are hardly new, and their use in retail predates the birth of eCommerce. Consumers can buy furniture anywhere. Private Label Pivot.

Retail 158

Retail Branding Online Seattle 158

PYMNTS

APRIL 16, 2020

Lawmakers and business leaders alike have high hopes for the program, believing it will help provide the funds small- to medium-sized businesses (SMBs) need to keep their operations running and their staff employed for the duration of the COVID-19 pandemic. It may not be enough, though.

Maine 228

Maine Retail United States Industry 228

PYMNTS

JANUARY 20, 2020

An idea that may get a splash of cold water is that the development of a digital fiat (at least, in Australia) would lead to a groundswell of payments at the retail point of sale — in other words, through a boost in use cases. What It Won’t Do. There are inherent risks, too.

Retail 219

Retail Payments Bitcoin Policies 219

PYMNTS

JULY 16, 2020

RetailMeNot , the Texas-based company that operates coupon websites, announced “Rebound with RetailMeNot,” a four-day event featuring deals from a variety of popular stores. Consumers expect to spend an average of $532 on back-to-school items this year, up from $507 in 2019, according to a RetailMeNot survey.

Retail 131

Retail Texas Pennsylvania Branding 131

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

NOVEMBER 19, 2018

But the same technology that enables those transactions also can bring the benefits of consumer intimacy to small and medium-sized businesses (SMBs) that are often struggling to win more market share in a retail world dominated by the likes of Amazon, Walmart and other large retailers. That might sound obvious.

Retail 177

Retail Innovation Comparison Training 177

PYMNTS

DECEMBER 17, 2019

As grocers test out different approaches to get products to shoppers in a more efficient manner, food retailers are betting big on small warehouses to shore up their growing delivery operations. Kroger, which is reportedly the country’s largest supermarket operator, is making larger distribution centers for delivery.

Retail 151

Retail San Jose San Francisco NV 151

PYMNTS

MAY 6, 2020

Cineworld operates 787 theaters in 10 countries. Richards said safety would be assured for patrons because they are operating at 20 percent of capacity, the number of people coming through could be controlled by staggering screening times and requiring online ticketing before arrival.

Operations 131

Operations Washington Survey Regulation 131

PYMNTS

DECEMBER 8, 2016

This holiday season, consumers are boosting their expectations when it comes to their eCommerce retail. Cloud-based operations solution provider Voxware released consumer survey data that points to the increased standards consumers are holding online retailers to during the 2016 holiday shopping season. Although few U.S.

Retail 100

Retail Survey Online Study 100

PYMNTS

AUGUST 13, 2019

Not only is it a big time for retail but, in a sense, a kind of dress rehearsal for the upcoming all all-important holiday shopping season. Retail back-to-school spending for families will hit an average of $696.70 last year, according to the National Retail Federation , a trade group. this year, up from $684.79 Amazon Effort.

Retail 127

Retail Innovation Course Trends 127

PYMNTS

DECEMBER 27, 2018

Even before the holiday shopping season began, Amazon already commanded a growing share of consumers’ retail spending, according to The Amazon Paycheck Index from PYMNTS. Over the last four years, retail sales have shifted to Amazon in key categories that were once the domain of the physical store. Voice Retail. Amazon Paycheck.

Trends 134

Trends Retail Google Survey 134

PYMNTS

MAY 14, 2020

The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. In April, Wine.com surveyed over a thousand new customers and asked them about their past, current and expected online shopping behavior.

Online 164

Online Retail Millennials Analytics 164

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. Square Root CEO Chris Taylor commented on the retail landscape and what’s needed to improve brick-and-mortar success down the line.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

DECEMBER 10, 2018

Among the names cited in the report, retailers WHSmith has payment terms that have stretched between 90 days to 120 days, and Boots has terms that range from 75 days to 120 days. Our research shows 22 percent of small businesses surveyed had been involved in a serious dispute in the last five years.

Report 159

Report Retail Payments Survey 159

PYMNTS

JANUARY 18, 2020

What makes the story stand out among the reams of local retail crime reporting is that the crime was actually committed. Botched crimes in local retail are common. Organized Crime’s Physical Retail Expansion . Brown rejected suggestions that it could be a current or past employee, telling local news affiliates, “It was a pro.”.

Retail 147

Retail Colorado Cards Report 147

PYMNTS

SEPTEMBER 22, 2017

Though many retailers have assumed millennials are behind the trend toward highly digitized, online-focused shopping experiences, baby boomers might be the real culprits. In a survey of 750 U.S. A recent RetailMeNot survey found 45 percent of Americans start their holiday shopping on Nov.

Millennials 101

Millennials Retail Survey Online 101

PYMNTS

SEPTEMBER 27, 2019

Here’s a rule of thumb in brick and mortar retail: Out of stock, out of a sale. In retail, robots are making inroads bit by bit. It was retail that percolated to the top,” he said. Call it real-time capture of a retailer’s “state of shelf.”. One way to take stock of what’s in stock? Get ready for the rise of the robots.

Retail 120

Retail Course Data Pennsylvania 120

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Baby Boomers. was home to 81.3 was home to 81.3 million people in the U.S.,

Retail 147

Retail Millennials Study Trends 147

PYMNTS

SEPTEMBER 19, 2019

So goes Amazon, so goes most of the rest of the retail world, with the eCommerce operator’s influence also extending to payments. Amazon aims to operate 100 percent on renewable energy sources by 2030, and is ordering 100,000 “fully-electric delivery vehicles” as part of this general effort. We might soon find out.

Retail 168

Retail Payments Apple Examples 168

PYMNTS

AUGUST 28, 2019

Retailers seeking to provide rapid deliveries face an ever-moving target as consumers’ definition of speed evolves. This method allows consumers to use retailers’ websites or apps to browse, select and pay for items, after which they then visit physical stores to collect their goods. Quick Access and Impulses. Tractor Supply Co.

Retail 108

Retail Online Study Alaska 108

PYMNTS

FEBRUARY 24, 2016

When it comes to a retailer protecting its assets — digital and otherwise — the intrinsic assumption might be that the focus ought to look outward. But the reality is that the greatest security threat facing retail companies, according to a number of recent surveys, often comes from within. In a story posted yesterday (Feb.

Retail 100

Retail Fraud Survey Branding 100

PYMNTS

MARCH 13, 2019

Recent research indicates that restaurant operators are no longer interested in taking a back seat when it comes to industry evolution, and instead want to be active participants as new POS and payment options are unveiled. Impacts on Day-to-Day Operations. Operators can’t neglect in-store service, however.

Operations 102

Operations Mobile System Management 102

PYMNTS

JULY 26, 2017

Talking about retail and not mention Amazon these days is a difficult thing to do. The eCommerce company has grown significantly in the past few decades, and we’ve started to see the physical impacts of its innovative force on other retailers. And these are just the numbers Amazon itself chooses to put out into the retail sphere.

Retail 133

Retail social media Industry Innovation 133

PYMNTS

SEPTEMBER 27, 2020

Associated Food Stores , a Salt Lake City, Utah-based cooperative that supplies supermarkets, said it has started to build what it’s calling “pandemic pallets” of sanitizing products so its warehouses will be fully stocked, Darin Peirce, vice president of Retail Operations, told WSJ. “We

Jacksonville 280

Jacksonville Minnesota Utah Michigan 280

PYMNTS

APRIL 27, 2020

Dozens of retailers, from Dick’s Sporting Goods to Walmart , have added contactless shopping services, and it’s caught on. In addition, the survey found eCommerce in the U.S. In addition, the survey found eCommerce in the U.S. Galleria Dallas, the Dallas shopping mall, has been reopened to retail employees only.

Dallas 258

Dallas US Retail Texas 258

PYMNTS

MAY 9, 2019

In today’s digital economy, with shopping as easy as the tap of a finger on a smartphone screen, brick-and-mortar retail businesses have no choice but to innovate to keep and grow their clientele. At the same time, many consumer services firms recognize the value that specific technological applications can bring to their operations.

Innovation 197

Innovation Retail Survey Technology 197