PYMNTS

JANUARY 25, 2019

consumers, for instance, want the right to know where their personal data is and how it’s being used, according to recent surveys. In the past, typically retailers — not just travel companies — had to make a choice really between frictionless [payments] and security,” he said. Eighty percent of U.S. About The Tracker.

Operations 195

Operations Regulation Data Trends 195

PYMNTS

MARCH 12, 2020

Quick: Who’s the biggest retailer in the U.S.? In terms of sheer size and locations, the United States Postal Service (USPS) is the biggest retailer in the country, with 31,000 locations covering pretty much every town. Now, a new report is asking a good question: What if the post office expanded its retail offerings?

Retail 169

Retail US Survey Examples 169

PYMNTS

SEPTEMBER 18, 2020

To that end, joint research between PYMNTS and Visa , in a study titled Marketplaces as Retail’s New Front Door , found that 60 percent of surveyed businesses that are not currently using online marketplaces would like to do so. Roughly 27 percent of surveyed firms report waits of between three to five days.

Online 354

Online Survey Maine Study 354

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

Bank Innovation

JUNE 20, 2019

Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress. For the second consecutive year, Navy Federal Credit Union and USAA topped Forrester’s Customer Experience Index across industries, ahead of retailers like Lexus, QVC, Zappos and Amazon.

Customer Experience 170

Customer Experience Retail Company Survey 170

PYMNTS

APRIL 16, 2020

Lawmakers and business leaders alike have high hopes for the program, believing it will help provide the funds small- to medium-sized businesses (SMBs) need to keep their operations running and their staff employed for the duration of the COVID-19 pandemic. It may not be enough, though.

Maine 228

Maine Retail United States Industry 228

PYMNTS

JANUARY 20, 2020

An idea that may get a splash of cold water is that the development of a digital fiat (at least, in Australia) would lead to a groundswell of payments at the retail point of sale — in other words, through a boost in use cases. What It Won’t Do. There are inherent risks, too.

Retail 219

Retail Payments Bitcoin Policies 219

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

SEPTEMBER 16, 2020

retail chain New Look made headlines this week for striking a deal to effectively receive a three-year rent holiday on 68 of its stores and massive rent reductions on more than 400 others. Commercial landlords finally got some good news in July as rent collections for retail properties increased by double digits compared to May and June.

Retail 203

Retail Survey Payments Tools 203

Perficient

AUGUST 2, 2024

In Forrester’s Priorities Survey, 2024, “64% of business and technology professionals said that bringing more development in-house would be a high or critical priority for their IT organization over the next 12 months.”

America 450

America Report Technology Software 450

Perficient

JUNE 19, 2020

In our last post , we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. Some examples of information that could be gathered from the customer include: the make and model of the customer’s car.

Retail 369

Retail Customer Experience Management System 369

PYMNTS

MARCH 30, 2020

retail picture is bleak in this time of COVID-19. The Confederation of British Industry (CBI) said on Thursday (March 26) that its monthly survey of retailers showed the weakest outlook since April 2009. The results of its survey suggest that U.K. These are extraordinary times for the retail sector. But the U.K.

Retail 141

Retail Survey Online Branding 141

PYMNTS

NOVEMBER 19, 2018

But the same technology that enables those transactions also can bring the benefits of consumer intimacy to small and medium-sized businesses (SMBs) that are often struggling to win more market share in a retail world dominated by the likes of Amazon, Walmart and other large retailers. That might sound obvious.

Retail 177

Retail Innovation Comparison Training 177

Perficient

SEPTEMBER 30, 2020

A Survey of Over 150 Enterprise Executives. For that reason, we conducted a survey of 154 executives from enterprise organizations. What follows is six of the major themes we saw in analyzing the survey response data. The world threw a major curveball at us back in March 2020 when COVID-19 erupted on the global stage.

Video 508

Video Survey Strategy Marketing 508

PYMNTS

SEPTEMBER 27, 2020

Associated Food Stores , a Salt Lake City, Utah-based cooperative that supplies supermarkets, said it has started to build what it’s calling “pandemic pallets” of sanitizing products so its warehouses will be fully stocked, Darin Peirce, vice president of Retail Operations, told WSJ. “We

Jacksonville 280

Jacksonville Minnesota Utah Michigan 280

PYMNTS

APRIL 27, 2020

Dozens of retailers, from Dick’s Sporting Goods to Walmart , have added contactless shopping services, and it’s caught on. In addition, the survey found eCommerce in the U.S. In addition, the survey found eCommerce in the U.S. Galleria Dallas, the Dallas shopping mall, has been reopened to retail employees only.

Dallas 258

Dallas US Retail Texas 258

Perficient

JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. Pinterest and other retailers had to reimagine the fitting room. In-app feedback and surveys can be excellent ways to monitor user pain points and areas of friction. A global pandemic requires a quick response and accelerates digital transformation.

Mobile 502

Mobile Strategy US Management 502

Bank Innovation

MARCH 22, 2017

The unit surveyed 200 global banking executives to investigate the challenges retail banks face in the years to 2020. Regulation is still shaping banks’ strategic thinking, says a new study by The Economist Intelligence Unit. In North America regulation was the top concern.

Regulation 256

Regulation Fintech Regional America 256

PYMNTS

DECEMBER 16, 2020

On that front, according to PYMNTS' latest SMB survey data, small merchants are feeling a little better these days. Results for businesses in the retail sector were on the whole quite mixed, with 35 percent of retail businesses PYMNTS surveyed reporting an increase in demand. SMBs Have Remade Themselves Digitally .

Maine 282

Maine Survey Online Retail 282

PYMNTS

JUNE 3, 2020

the wear-to-work retailer for women, warned it may file for Chapter 11 bankruptcy protection as the nationwide chain has been crippled by the COVID-19 crisis, CNBC reported. The company operates more than 385 retail and outlet locations in 33 states, according to its website. The parent company of New York & Co. ,

New York 151

New York Retail Groups Survey 151

PYMNTS

MAY 9, 2019

In today’s digital economy, with shopping as easy as the tap of a finger on a smartphone screen, brick-and-mortar retail businesses have no choice but to innovate to keep and grow their clientele. At the same time, many consumer services firms recognize the value that specific technological applications can bring to their operations.

Innovation 197

Innovation Retail Survey Technology 197

PYMNTS

SEPTEMBER 30, 2020

Dramatic shifts are underway in the retail sector as it adjusts to consumers’ increasingly digital preferences. Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. This is partly due to the growing participation of luxury retailers that have signed onto the platform.

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

SEPTEMBER 19, 2019

So goes Amazon, so goes most of the rest of the retail world, with the eCommerce operator’s influence also extending to payments. Amazon aims to operate 100 percent on renewable energy sources by 2030, and is ordering 100,000 “fully-electric delivery vehicles” as part of this general effort. We might soon find out.

Retail 168

Retail Payments Apple Examples 168

PYMNTS

AUGUST 4, 2020

According to the survey, three-quarters of them (75 percent) report being positive about the future. For instance, Visa’s survey found that 78 percent have adapted how they pay. But unsurprisingly, Visa’s survey also found that SMBs owners feel like they need more support. The New Normal. SMBs Still Need Help. What Comes Next.

Study 315

Study Survey social media Online 315

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends Apple South Dakota 474

Chris Skinner

MARCH 15, 2017

The survey showed that 68% of consumers thought a bank branch was essential when opening a new current account, compared with 25% who favoured a mobile app. Since 2010, 19 new retail and commercial banking licenses have been issued, with at least eight more pending as at January 2017. We’re happy being customers’ second bank.

Regulation 291

Regulation Retail Survey Mobile 291

PYMNTS

DECEMBER 17, 2019

As grocers test out different approaches to get products to shoppers in a more efficient manner, food retailers are betting big on small warehouses to shore up their growing delivery operations. Kroger, which is reportedly the country’s largest supermarket operator, is making larger distribution centers for delivery.

Retail 151

Retail San Jose San Francisco NV 151

PYMNTS

MAY 14, 2020

The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. In April, Wine.com surveyed over a thousand new customers and asked them about their past, current and expected online shopping behavior.

Online 164

Online Retail Millennials Analytics 164

PYMNTS

DECEMBER 8, 2020

The letter included findings from a new National Restaurant Association Research Group survey that revealed a steep industry decline that will only get worse if a relief package isn’t passed soon. The survey included 6,000 restaurant operators and 250 supply chain businesses Nov. Some 16 percent were open 30 years or more. .

Industry 226

Industry National Survey Operations 226

PYMNTS

NOVEMBER 9, 2020

(We’ll assume stadium operators are cheering from their respective stands, too.). Carnival , operator of the eponymous cruise line, was up 39 percent. Interestingly, restaurant and big box retailer stocks took it on the chin during the day. Here’s just a smattering of the soaring through the day. Walmart was off about 1.5

Groups 226

Groups Survey Retail Video 226

PYMNTS

JANUARY 18, 2020

What makes the story stand out among the reams of local retail crime reporting is that the crime was actually committed. Botched crimes in local retail are common. Organized Crime’s Physical Retail Expansion . Brown rejected suggestions that it could be a current or past employee, telling local news affiliates, “It was a pro.”.

Retail 147

Retail Colorado Cards Report 147

PYMNTS

AUGUST 11, 2020

And as reported in the Financial Times , banks that are relatively more dependent on lending activities to keep operations afloat are facing challenges that have not been seen since the financial crisis and recession of more than a decade ago. Cash crunches, of course, make carrying debt all the more burdensome.

United States 217

United States Survey Maine Course 217

PYMNTS

JANUARY 17, 2019

Hot on their trail are machine learning and artificial intelligence (AI) technology — the software and algorithms promising to reduce the risks of overstocking and understocking, and providing other benefits that can boost retailers’ revenue. Depending on what predictions you believe, most retail warehouses could be fully automated by 2030.

Retail 197

Retail Survey Analysis Apple 197

PYMNTS

NOVEMBER 12, 2020

Edition done in collaboration with Cybersource , based on surveys of nearly 2,200 U.S. merchants, finds that this a moment of truth for physical retailers as they seek to keep their seat at the commerce table. If there’s rude awakening for brick-and mortar-operators, it’s this: digitize or perish. consumers and 500 U.S.

Retail 237

Retail Online Mobile Analytics 237

PYMNTS

DECEMBER 21, 2020

One recent report that surveyed consumers from the U.K., Promotion abuse scams occur when individuals take undue advantage of rewards, sales or other promotions offered by merchants, which can prove especially costly to businesses operating within leaner margins during the pandemic. is projected to reach $794.5

Fraud 210

Fraud Retail Cards Resources 210

PYMNTS

NOVEMBER 25, 2020

Centers for Disease Control and Prevention is strongly recommending that consumers relocate their holiday shopping online , and forecasts call for physical retail to be way down this season. This has all accelerated during the pandemic, and this economic uncertainty has created additional stress for the retailers and for consumers.”.

Maine 309

Maine Survey Payments Resources 309

PYMNTS

NOVEMBER 24, 2020

Retailers, in particular, are wary of adopting 2FA because of the frictions the method can present, and their fears are not without merit. One recent survey found that roughly 50 percent of consumers abandoned onboarding attempts that they described as cumbersome or untrustworthy over the past 12 months, for example.

Online 272

Online Report Customer Experience Analytics 272