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What Quibi’s Flameout Teaches Us about Behavior Change

Perficient

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Making matters worse, early versions of Quibi offered no way for users to share content with friends, stymieing growth on social media. Quibi needed to move users above the FBM action line.

US 294
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Stopping Fraudsters From Taking The Travel Industry For An $11B Ride

PYMNTS

Users who clicked the links would see their computers infected with viruses. Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225
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How PSD2 Is Changing ING Bank’s API Strategy

PYMNTS

For other companies, GDPR is the main concern as they move to expand operations within Europe. Social media giant Facebook is facing yet another batch of complaints around its practices in the region, with more claimants asserting it is not meeting GPDR requirements under the law.

Strategy 188
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The Challenges of the New Neo Bank

Celent Banking

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. There aren´t many neo-banks, but digital channels start-ups are numerous.

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Trending: Meeting The Millennial Need For AI-Powered Visual Shopping

PYMNTS

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. An AI-Powered Visual Shopping Experience For Millennials, Gen Z. In other markets, the rise of marketplaces is giving old organizations new perspective.

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The growing interest in digital banks

Insights on Business

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital processes: High operating costs contributed to the failure of early digital-only pioneers.

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How Unattended Retail Sells Loyalty

PYMNTS

Retailers put together window displays and signs to create enticing storefronts, engage customers via social media and send printed ads through the mail. While brick-and-mortar stores can employ customer retention strategies, kiosk and vending machine operations don’t always have the same tools available. Unattended Loyalty .

Retail 162