Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. A recent study addresses the new reality of customer expectations. Self-service can be a sub-set of call deflection. How Do I Get Started.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

Perficient

OCTOBER 26, 2020

The ability to deliver low-code applications and enable client business users to participate in the development process, with proven change management capabilities. Consulting offerings that cover strategy, user experience, and change management, along with technology. Learn More.

Report 294

Report Strategy US User Experience 294

Insights on Business

JULY 17, 2019

In the current complex regulatory environment (see Figure 1), and with growing costs associated with reporting, Know Your Customer (KYC), sanctions and the like, it is important to have effective and user-friendly governance, risk and compliance (GRC) tools that staff will readily adopt and use. Another is a low touch, zero training model.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. Key Data Points: 60 percent of small restaurant operators have had their revenues decline since the pandemic began. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Insights on Business

JULY 8, 2019

Organizations are fast realizing the value sales performance management (SPM) solutions are bringing to the table in terms of increased sales performance and operational efficiencies. The end user experience should provide simplicity, self-service, automation and transparency. Read the entire case study here ).

Case Study 93

Case Study Study Analytics System 93

PYMNTS

FEBRUARY 28, 2019

This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences. Their user experiences need to be easy and friction-free, no matter the churning waters in the back end. To read the Case Study, download the Playbook. About the Playbook.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

NOVEMBER 23, 2020

Research indicates that most customers are also on board with these shifts, with a recent survey revealing that 71 percent of consumers are open to QSRs’ and fast-casual restaurants’ efforts to incorporate AI into their operations,” per the new Tracker.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

Perficient

AUGUST 20, 2020

Weak Site Architecture and Interlinking: Not only are these essential to good user experience, but they are also crucial for SEO. Liberator Medical continues to operate as a separate entity, and Bard has indicated its intention to distribute additional products through its channel. Another great data source is Google.

Google 452

Google Examples Trends Tools 452

PYMNTS

JUNE 18, 2020

IP recognition technology is just one of many features merchants can employ to help streamline the cross-border payment experience for their visitors, however — and not all of these features are equally effective when it comes to enhancing their user experience (UX).

UX 159

UX Data United States Study 159

PYMNTS

MARCH 17, 2020

Luxury goods shoppers are notoriously finicky when it comes to customer experience, and many luxury labels have a less than stellar track record when it comes to online user experience, with fashion brands frequently sacrificing user-friendliness or functionality for style.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study. About the Payments And The Platform Economy Playbook.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

AUGUST 9, 2019

-based Emerging Payments Association (EPA) published a report on the impact of SCA on the payments experience, and found that 75 percent of issuers said they would be ready by the Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline.

Compliance 152

Compliance Regulation User Experience Retail 152

PYMNTS

OCTOBER 23, 2019

In that study, over-the-top (OTT)/SVOD, which includes providers like Netflix, Hulu and Amazon, stood out as a well-performing segment, posting an average score of 67.8 Per a recent study , B2B subscription companies are most confident in the way they prioritize retention, with only 30 percent of them believing they could be doing more.

Study 139

Study User Experience Training Company 139

PYMNTS

JUNE 9, 2017

When it comes to expanding operations internationally, making payments to sellers and vendors is often an uphill battle for cross-border marketplaces. Companies need to partner with acquiring banks and a host of other vendors in the region, in addition to setting up a treasury operation for managing risk and keeping the business afloat.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

JUNE 2, 2020

This digital banking shift is likely to continue after the pandemic recedes, too, with a recent study finding that just 46 percent of bank customers planned to return to ‘business as usual’ after the crisis.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

JANUARY 13, 2017

The San Francisco-based company said this will allow users to communicate with the company in a space they are already spending a lot of time. To date, the Digit app — operating on SMS and mobile — has saved users more than $350 million. Digit is clearly not alone in creating a consumer finance-focused chatbot.

San Francisco 100

San Francisco User Experience Mobile America 100

Abrigo

AUGUST 13, 2024

It also examines how community banks are different from other types of financial institutions and provides strategies for optimal operations. Titles of recent episodes include “If I were a bank CEO: Empowering change for financial leaders” and “Navigating user experience pitfalls: The impact of misaligned expectations.”

Fraud 221

Fraud Community Community Bank Lending 221

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

FEBRUARY 19, 2019

“The scope of responsibility has changed fundamentally” in recent years, Lee responded, explaining how fraud has transformed from something centered on chargebacks to something that involves multiple eCommerce and payment functions – and, indeed, the entire user experience. Insult Rate. Best Traits.

Fraud 169

Fraud Data Maine System 169

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 153

Data Customer Experience Analytics Case Study 153

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go PYMNTS’ study of 2,600 U.S. Amazon started with zero customers, zero brand awareness and a very ugly website with a clunky user experience, by today’s standards.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JANUARY 10, 2020

Head of Global Digital Commerce Fiserv ’s Nandan Sheth, told PYMNTS in a conversation shortly after the news broke that it was “big news” on two fronts: big news for gas station operators, and a big step forward for voice commerce. But, he noted, it was also still just one of many to come. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

AUGUST 9, 2019

Among the Bridge Millennials in our study, 37.8 Consumers’ digital experiences are often not as fragmented as their app usage, however. Bridge Millennials also express a great degree of trust in these companies, but they are also the most likely to trust Amazon, their banks and PayPal to operate hypothetical everyday apps.

Data 155

Data Millennials Google Apple 155

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Banking organizations remain over-managed and under-led.

Customer Experience 125

Customer Experience Fintech Regional Cards 125

FirstInternet

NOVEMBER 23, 2020

For example, you may have discovered that working remotely was not only possible for your operation, but even desirable moving forward. A recent Stanford University study shows that employees who work remotely not only put in a full day’s work, but are often more productive than they were when at an office.

social media 98

social media Taxes Study Retail 98

Insights on Business

JUNE 4, 2019

The Alexander Group research also touches upon a study conducted by them on tech industry and shows how the buyer journey is changing and how is digital a big part of it. IBM SPM leverages user experience design (UXD) while applying IBM Enterprise Design Thinking and agile methodologies.

Technology 105

Technology social media Management Groups 105

NCR

APRIL 28, 2017

It noted that often, “the objective of delivering a positive customer experience has become secondary to other bank priorities, resulting in a transactional banking relationship for the customer” So what can banks do to change this and ensure that customer experience is at the heart of their operations?

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

MAY 17, 2018

” A 2016 study from 1E found that U.S. According to Laughlin, one of the biggest reasons that software goes unused is because of a poor user experience. . “The more software that a small business purchases, the greater the likelihood that it doesn’t get used.

Software 119

Software Survey Tools Technology 119

PYMNTS

NOVEMBER 8, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. It’s a concept Rob Orgel, now the new president and chief operating officer at Flywire , told Karen Webster was foundational to his decade-long career at Apple. Trackers and Reports.

Apple 100

Apple Cards Fraud User Experience 100

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. Apple is making it easier for developers that want to use the iPhone and Apple ecosystem in their studies or patient care. ResearchKit.

Apple 78

Apple Data Industry Study 78

PYMNTS

JANUARY 28, 2019

According to an investigation by Sixgill, $250,000 of Fortnite items were sold on eBay in the last 60 days, with operations being conducted around the globe in Chinese, Russian, Spanish, Arabic and English. We’re studying the decision to determine our next steps,” a Google spokesman told the Wall Street Journal a week ago.

Video 128

Video Data Google Cards 128

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Millennials’ heavy dependence on their mobile devices is matched by their high expectations for user experience.

Millennials 45

Millennials social media User Experience Mobile 45